SANTHOSHKUMAR M

• Project Name: Aditya -ABG chemical M&A opp,
• Project Period: May 26th, 2025, to June 30th, 2025.
• Project ID: 1000442930.

Roles and Responsibility:

• Connected to Jump Server via RDP and Team Viewer for remote management.
• Performed end to end configuration of laptop and desktop, including installation of licensed software.
• Joining systems to domain groups and workgroups.
• Creating local user accounts and assigning admin access.
• Installing network printers and activating Windows remotely.
• Accessed Cisco layer L2 Switches (9200, 3300 series; 8-port and 24-port variants) via Jump Server and Team Viewer for Switch configuration.
• Reconfigured new cisco switches as per network design.
• Developed SOPs (Standard operating procedures) for switch and end-device configuration.
• Taking Configuration of Switch Backup.
• Upgrading firmware as part of lifecycle management.
• Access and monitor NAC systems to assign and manage Ip's for devices including: Laptops, desktops, servers, network, switches and NAS devices.
• Created and managed VMs for both Windows and Ubuntu OS environments using virtualization platforms.
• Monitored Aruba & other wireless devices and access points.
• Checked VPN Tunneling, MAC blocking and applied security policies using SWAG and PRTG devices.
• Controlled URL access by enabling or blocking sites using SWAG and PRTG network security devices.
• Ensuring up time and availability of all network devices through continuous monitoring using PRTG tools.
• Installed Windows servers and performed firmware upgrades.
• Configured and managed DNS and DHCP service.
• Configuring dell rack servers running ESXI for Virtual infrastructure.

• Company Overview: A leading IT support company providing services to various clients
• Installation of All Kinds of Software & Hardware.
• Managed and provided support for 700 users across 2 client locations & 200 remote users.
• Rebuilt, configured laptops and PCs, assisting 500 customers with application and peripheral installations.
• Configured Cisco AnyConnect VPN and verified MFA authentication accounts.
• Managed the on-boarding process for new employees, including profile configuration and domain integration.
• Managed Active Directory accounts, including user creation, password resets, group policy updates, and hostname maintenance, ensuring efficient user access and security.
• Led 10 application upgrades and patches, provided licensed software to 300 users, and configured/troubleshot OS, Outlook, MS Teams, and Office 365 for 400 users.
• Resolved incidents and work orders with a focus on prioritization and adherence to SLA matrices.
• Managed IP address allocation and assignment across the network, maintaining accurate records and preventing conflicts.
• Troubleshooting network connectivity issues related to IP addressing, DNS resolution, and routing.
• Installed, configured, and troubleshot for network and local printers.

• Company Overview: IT support services company specializing in managing desktop operations
• Installation of all Kinds of Software & Hardware.
• User profile configuration including onboarding and off boarding.
• Need to move New Hire or normal user account to correct organization account in object group.
• Deleting for Existing hostname in AD.
• Handling Cisco VPN installation and VPN connectivity issues.

• Company Overview: Staffing company focused on providing technical support
• Installation all type of hardware & software
• Handled antivirus installation, updating and troubleshooting
• Configured MS Outlook and handled Office 365 Account Migration
• Managed asset and license software handling.
• Cisco VPN and SEP Symantec Access Network related all local service start and restart.
• Bluecoat agent s/w and Fire Eye S/w installation and troubleshooting.
• All OS patch non-Compliant issues and Patch installation and troubleshooting.

• Company Overview: Company specializing in staffing for technical roles
• Handled virus issues and managed antivirus software.
• Configured MS Outlook and handled backup & restore.
• Rebuilt and configured laptops and PCs, assisting 200 customers with application and peripheral installations.
• Installation of All Kinds of Application Software.
• Disk Management, partitions.
• Provides technical support and troubleshooting of hardware and software problems to the end-users.
• Company specializing in staffing for technical roles

• Company Overview: Provider of technology support and software solutions
• Supplied support to customer programming staff
• Monitored all assign cases for customer support
• Managed escalated issues to appropriate departments
• Prepared reports for all issues and resolutions.
• Provider of technology support and software solutions