Hi, I’m
Santhosh Kumar R
Bangalore
"A hungry stomach, an empty wallet and a broken heart can teach you the best lessons of life."
- Robin Williams
Summary
To work in a progressive organization that incorporates varied spectrums of work & diversity, this endows consistency, competency & expertise in professional as well as social spheres, enabling collective excellence and technical growth, personal fulfillment with welcome attitude for new ideas and concepts to enhance the overall growth of the organization. I am a fast Learner and I can work under pressure with an aim to achieve my goal. Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
14
years of professional experience
1
Certificate
5
Languages
Work History
VDA Info Solutions Pvt. Ltd.Mumbai
Sr. Associate
12.2015 - Current
Job overview
- Providing the first point of contact for support and maintenance of Apple equipment’s and App Store Applications
- Providing day to day general technical support for VPN Connectivity and Applications Installations and software troubleshooting’s
- Assisting the Technical Resources Manager with keeping logs of equipment faults, equipment serial numbers, movement of IT equipment and software licensing information
- Producing self-help information for user guides that enable ease of use the systems by user
- Ensuring security and protection of Project systems to prevent misuse, viruses, etc
- And assist with backing up systems as necessary
- Administration of the Apple MAC Profiles using JAMF tool in IS&T with the Apple Network Support Team
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- As needed, creation of technical documentation and other communications to mitigate or resolve product issues Single point of contact for end users for all Apple systems, Network and application related quires/issues
- Responsible for allocating and configuring devices for new joiners and educating users about mac OS
- Ensure mac computers interconnect seamlessly with diverse systems including associated validation systems, VPN servers, email servers, application servers, and administrative systems
- Diagnose and quickly resolve a wide range of MAC OS, applications and networking related problems to help minimize downtime
- Communicating with client on need basis and resolving the issue on timely manner
- Performs general preventative maintenance tasks on computers, laptops, printers and mobile devices like iPhone and iPad
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Maintains and documents inventory of Hardware’s like MacBook’s, iMac’s and mobile devices
- Maintains and consistently demonstrates changes in Apple customer guidelines, processes, practices and procedures to End users
- Patching OS updates using OS X Server SUS and Apple store on regular basis
- Involving in client Audit and responsible for all Desktop related compliance
- Quarterly VA scan for Chennai/Bangalore/Hyderabad location on Desktop and Network Devices and ensured all the open points are closed
- Co-ordinate with Network, Info sec team to resolve the open points related to security
- Reporting to Project Delivery for Monthly MIS Reports (Antivirus, Vulnerability and Patch Updates)
Omnitech Global Info Solutions LtdBangalore
SDE (Service Delivery Engineer)
10.2011 - 11.2013
Job overview
- Handling end user’s IT requests which logged in the ticketing tool & taking end to end responsibility to resolve the issue
- Responsible for diagnosing, testing and repairing, Mac OS 10.9 and OS X
- Supporting and troubleshooting Mac applications like Workgroup Admin, Configuring Mail chat and Configuring File Vault and firewall
- Working on ARDP, time machine backup tool, adding Mac to Domain and other Mac OS X tools like profile manager
- Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers, Perform maintenance on printers
- Mobile device support for IPhone, I Pad and Blackberry, Android phones
- Vendor Management Hardware support for Mac and Windows Laptop, Desktop and Printers
- Troubleshooting Wired and Wireless Network connections
- Installation, Configuration and Troubleshooting of Lotus Notes and MS Outlook in Mac and windows environment
- Configuring and Troubleshooting Cisco VPN services.
CMS Info Systems Pvt. LtdBangalore
CSE (Customer Support Engineer)
01.2010 - 09.2011
Job overview
- Handling end user’s IT incidents and requests and resolving the issue
- Ticketing tools used: HP SM & Manage Engine (Follows ITIL Process) IBM Tivoli
- Using remote tools to trouble shoot the international & out of location users IT issues
- Supporting & Troubleshooting the issue by using Remote tools as below: Team Viewer, VNC, Mstsc (internal) Installation, Configuration and Troubleshooting of Windows 7 and XP
- Hands On eye support for Server & Network team to check servers, network devices on site
- Troubleshooting Wired and Wireless Network connections
- Mobile device support for Blackberry
- Installation, Configuration and Troubleshooting of MS Outlook 2007/2010/2013
- Preparing Technical Documents Related to end user issues, daily reports of overall calls
- Configuring and Troubleshooting Cisco VPN services
- Video/Audio Conference support on Cisco WebEx, Polycom
- Logging case to vendors related MPLS & Fiber channel link issues, (packet drops, link down) Create & delete users from SSL Fort client VPN server as well configuring, troubleshooting related issues.
Education
STATE BOARD
SSLC
03.2004
University Overview
Division: 45.12%
KALINGA UNIVERSITY
DIPLOMA
University Overview
Division: FIRST Class
Skills
- Mac OS, OSX (Mavericks, Yosemite, El Capitan, Sierra, High Sierra, Mojave, Catalina, Big Sur), Watch OS & iPhone iPad IOS, Windows XP/Vista/7/8/10, 2003/2008 Server, VMware ESXi Apple Server 563, JAMF and MDM Support
- All lines of Apple Software’s and Unidentified apps for Apple Supports, MS Office 2010 and 2016, MS Outlook, Citrix & Virtual box Applications
- Apple Macintosh Computers intel Core i5/i7/i9 Xeon – iMac, Mac Mini, MacBook and MacBook Pro & Air Laptops, Portables iPad, iPhone and Apple TV with compactable iOS Devices
- Performance Monitoring
- Team Leadership
- Project Coordination
- Project Reporting
- Policy Implementation
- Process Improvement
- New Hire Training
Affiliations
- Free time agriculturist and gardening,
- Watching New Released Movies,
- Spending Weekend time with children's in Amusement parks.
Accomplishments
- BEST TECHNICAL SUPPORT LEAD EMail from APMEA CEO
- HABIT FLAGBEARER - BBEING RESPONSIVE AWARD 10 TIMES WINNER
- HABIT FLAGBEARER - BUILDING TRUST
- HABIT FLAGBEARER - ALWAYS communicating
- BiTS AHM AVENGERS AWARD
- THE HULK
Certification
- MCSE CERTIFIED WINDOWS SERVER 2003
- MICROSOFT CERTIFIED PROFESSIONAL (MCP)
- CERTIFIED ETHICAL HACKER (WORKSHOP)
- JAMF CERTIFIED ASSOCIATE JAMF PRO VERSION 10
Languages
Kannada
First Language
Telugu
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Malayalam
Beginner (A1)
A1
Timeline
Sr. Associate
VDA Info Solutions Pvt. Ltd.
12.2015 - Current
SDE (Service Delivery Engineer)
Omnitech Global Info Solutions Ltd
10.2011 - 11.2013
CSE (Customer Support Engineer)
CMS Info Systems Pvt. Ltd
01.2010 - 09.2011
STATE BOARD
SSLC
KALINGA UNIVERSITY
DIPLOMA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Passport Number
X6225045
Passport Number
X6225045
Passport Number
X6225045
Similar Profiles
Nikhil WalkeNikhil Walke
Associate Consultant at Resolve Tech SolutionsAssociate Consultant at Resolve Tech Solutions
R. KrishnarajaR. Krishnaraja
Consultant Technology at Virtusa Consulting services Pvt. LtdConsultant Technology at Virtusa Consulting services Pvt. Ltd
P Krishnaraya VarmaP Krishnaraya Varma
CS Techbar Capabilities Analyst at Barclays Global Shared Services PVT LTD.CS Techbar Capabilities Analyst at Barclays Global Shared Services PVT LTD.
Muthumari P SMuthumari P S
Technical Manager at Schneider Electric Pvt LtdTechnical Manager at Schneider Electric Pvt Ltd
Virendra Kumar ChaudharyVirendra Kumar Chaudhary
Senior Engineering Manager at WESCO AnixterSenior Engineering Manager at WESCO Anixter