Santhoshkumar SP
Computer Engineer
Bengaluru,KA
Summary
Resourceful Technical Process Executive with a strong track record of high productivity and efficient task execution. Specializes in process optimization, quality assurance, and technical support to ensure seamless operational workflows. Demonstrates excellent time management, problem-solving, and adaptability in fast-paced environments. Committed to continuous improvement and delivering innovative solutions that drive team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Senior Technical Process Executive
Infosys
Bangalore
03.2024 - Current
- Provided technical support for Google Workspace and Google Cloud Platform (GCP), ensuring seamless customer operations and issue resolution.
- Guided customers via Google Meet through onboarding processes, including setup of new products, project creation, billing account configuration, and technical setup within the Google Cloud Console and Google Workspace.
- Created comprehensive system performance reports and proposed actionable solutions to identified issues.
- Guided team members in the proper use of newly implemented software during training sessions.
- Developed and maintained technical documentation, standard operating procedures, and process guidelines.
- Diagnosed and resolved complex technical issues by identifying root causes and implementing effective solutions.
Transaction Adviser
Concentrix
Bangalore
09.2022 - 02.2023
- Collaborated with the Google client to uphold product safety and user security standards.
- Generated detailed reports on operational performance metrics for review by the management team.
- Conducted comprehensive reviews and testing of applications on the Google Play Store to ensure compliance with quality standards and identify potential security vulnerabilities.
Support Engineer
Ahill Apparels Private Ltd
Tirupur
05.2017 - 06.2018
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Trained other team members on relevant technologies and procedures.
- Utilized GT-Nexus software to enable order status tracking through barcode labels.
Education
Master of Computer Applications - Computer Applications
Kongu Engineering College
Erode12-2020
Skills
- Test Automation (Learning Phase): Gaining knowledge in Selenium WebDriver with Java for UI automation Familiar with writing basic automated test scripts using TestNG and JUnit frameworks
- Software Testing Concepts: Understanding of SDLC and STLC processes Exposure to testing workflows and tools while assisting QA teams
- Bug Tracking Tools: Familiar with JIRA for bug reporting and tracking
- API Testing (Basic): Learning Postman for basic REST API testing and validation tasks
- SQL (Basic): Knowledge of basic SQL for data validation and query writing during testing
- Cloud Platforms: Proficient in Google Cloud Platform (GCP) for cloud-based operations and support
- Collaboration Tools: Experienced with Google Workspace, WebEx, and LMI 123 for effective team communication and collaboration
- CRM & Case Management: Working knowledge of Salesforce CRM and Salesforce Service Cloud for customer data handling and case resolution workflows
- Application Support: Experience in providing production support and participating in application lifecycle activities
- Network Access & Security Tools:
Cisco AnyConnect VPN: Proficient in setup and support for secure remote connectivity
Zscaler Private Access (ZPA): Exposure to cloud-based, zero-trust access solutions
Pulse Secure: Familiar with VPN configuration and secure access for remote users
Accomplishments
- Spot Award – Infosys: Received two Spot Awards for outstanding performance and being recognized as a valuable team resource and best performer.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Senior Technical Process Executive
Infosys
03.2024 - Current
Transaction Adviser
Concentrix
09.2022 - 02.2023
Support Engineer
Ahill Apparels Private Ltd
05.2017 - 06.2018
Master of Computer Applications - Computer Applications
Kongu Engineering College
Similar Profiles
Tristan ZaleskiTristan Zaleski
Application Developer V at InfosysApplication Developer V at Infosys
Balaji Krishnan SBalaji Krishnan S
Program Manager / Project Manager at InfosysProgram Manager / Project Manager at Infosys
Ayush Pratap SinghAyush Pratap Singh
System Associate at infosysSystem Associate at infosys
Adarsh M PAdarsh M P
Process Executive at InfosysProcess Executive at Infosys
Neha DasguptaNeha Dasgupta
Team Lead – Inside Sales & Growth Strategy at LivspaceTeam Lead – Inside Sales & Growth Strategy at Livspace