Summary
Overview
Work History
Education
Skills
Certification
Tech Stack
Projects
Timeline
Generic

Santhosh Podugu

Suryapet

Summary

Backend-focused Software Developer with strong experience in technical support, backend engineering and troubleshooting SaaS applications . Proven ability to deliver exceptional customer support via chat, email, phone, and remote sessions. Skilled in diagnosing complex issues across frontend, backend, databases, networking, authentication, and cloud systems.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Associate Software Engineer

Mile9 Solutions
Hyderabad
09.2022 - Current
  • Provided end-to-end technical support for PACS & Radiology Adapter systems, troubleshooting issues across logs, APIs, SQL, networking, and integrations—ensuring high system uptime and customer satisfaction.
  • Delivered customer support through email, chat, and remote sessions. Created internal knowledge base documentation.
  • Built a JWT-based Authentication Service with access/refresh tokens.
  • Developed backend services using Node.js, Express.js, PostgreSQL, Hasura GraphQL .
  • Managed GCP operations: Healthcare API, IAM roles, Cloud Storage.
  • Performed advanced API debugging with Postman , error tracing, request/response validation. Used browser dev tools, HAR files, and basic Grafana dashboards to monitor application behavior.

Education

Bachelors in Engineering - Computer Science

Sri Venkateswara Engineering College
Suryapet, India
09-2021

Skills

  • End-to-end technical support
  • JWT-based authentication
  • SQL
  • Nodejs development
  • API Debugging (Postman, REST, HAR analysis)
  • Networking Basics (DNS, DHCP, SSL, Firewalls, Proxy)
  • Cloud Platforms (GCP: Healthcare API, IAM, Cloud Storage)
  • Log Analysis (DevTools, Grafana)
  • API design and integration
  • Requirements gathering

Certification

Google Cloud Digital Leader Certification

Tech Stack

Languages: JavaScript, TypeScript, SQL
Backend: Node.js, Express.js
Databases: PostgreSQL (basic)
Tools: Postman, Grafana, Browser DevTools
Cloud: Google Cloud Platform (IAM, Healthcare API, Cloud Storage)
Version Control: Git, GitHub

Projects

  • Unified Authentication Service (JWT + OAuth)
  • PACS & Radiology Adapter Technical Support
  • RAG-Based Medical Report Generator
  • LIS Workflow Integration (Express.js)
  • Multiple REST & GraphQL API Implementations

Timeline

Associate Software Engineer

Mile9 Solutions
09.2022 - Current

Bachelors in Engineering - Computer Science

Sri Venkateswara Engineering College

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Santhosh Podugu