Santhosh Prabhu S

• Actively manage and handle all products under trade finance - Open accounts.
• Ensure on time completion of bookings and discount transactions.
• Ensured 100% adherence of Compliance Principles and Regulatory Sanctions in all transactions as per OFAC and AML Guidelines, Red Flag checks
• Ensured prompt error-free and accurate transactions processing and checking while meeting the prescribed TAT and SLA.
• Provided effective solutions to resolve customer queries via Emails in a timely manner achieving on-time responses to queries and customer satisfaction.
• Ensures strick adherence to Standard Operation Procedures (SOP) and ICC guidelines.
• Handling of Team productivity reports, error reports daily and monthly and weekly QSA reports.

• To ensure all trade transactions are accurately checked and authorized/released in accordance with Customer’s instructions and in compliance with statutory, regulatory and internal operational instructions.
• To authorize the transactions up to the approved limits (5,00,000 USD)
• Handling a team of 7 people, monitoring the transaction process of the team processors, checking the transactions.
• Ensuring quality delivery by monitoring - TAT, SLA, Accuracy, Compliance (Regulatory &Statutory)
• Handling Inward & Outward collection payments Fed wires & Swift MT 202, Fedout and FX payments.
• Clean collection booking and payments.
• Analyse and investigate the swift messages received in a timely manner (Swift MT410, 412, 420 and 499 messages, Follow up and Chasers for Confirmation(s) and related processes.
• Handling compliance, AML through red flag checklist, checking for antiboycot language. Collaborate with compliance unit and onshore to resolve issues and maintain high level of customer satisfaction.
• Handling UAT testing in CitrixTrade360 and JTPS Platform Platform under various Test Scripts and BCP Testing.
• Coordinating with Local office branches (New Jersey, Monterey park-CA) to rectify the pending transactions & clarifications. Proper escalation of all queries to the respective advisories, departments in offshore/onshore locations.
• Training collections products for the new employees.
• Conducting meetings with onshore team and maintaining MOM.
• Approving teams Attendance,Shifts, Time sheet and Allocate skill and development training to the team members as per the training monthly calender published by CG university.
• Maintaining Productivity report, Internal and External Errors Reports and Monthly, Weekly Tracker.
• Cross – Training in other products to handle and help out whenever required.
• Interviewing the candidates and involved in selection process.

Interacting with customers, customer service issues, customer calls etc. in relations to satisfy client’s needs and requirements as and when necessary.

Handling Cash remittance counter, Demand draft issuance, Processing of RTGS and NEFT requests and Fund transfer processing, Handling queries / correspondence received from other banks towards cheque returns and resolving any complex issues.

Scrutiny and processing of Trade Transactions at branch and forwarding to main branch for processing.

Co-coordinating with Relationship manager and Treasury dept for rates and communicating to customer.

Monitoring / follow-up of outstanding documents as per the KYC and locker.

Reporting to Internal authorities as required and maintain the DSR reports of the Branch sales executive for Current Accounts.

Record maintenance and Vault Custodian Key 2.

Handling end to end process for Trade desk counter. First level check and forwarding to Centralized team.

Interacting with customers, customer service issues, customer calls Proper escalation of all queries to the respective products raised both from back end team and customers.

Handle International Dispatch of export docs and Advices, Forward contract agreement, FIRCs.

Monitoring / follow-up of outstanding documents for realization / payment on due Date for Export / Import / Inland transactions and also XOS / BEF cases for every half year ending.

Reporting to Internal authorities as required.

Record maintenance.

Documents Scanning and uploading.