Open To Work
Santhosh S
Bangalore
Summary
Competent Quality Assurance Specialist with 4 years of experience in oversight of health insurance excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
11
11
years of professional experience
Work History
Quality Specialist
Startek
Bangalore
04.2018 - Current
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Provided technical support to other departments on quality-related matters.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Created inspection checklists and trained staff members in proper use of them.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Performed process inspections to evaluate conformance of products to established standards.
Senior Process Executive
Hinduja Global Solutions
Bangalore
03.2015 - 05.2017
- Reviewed customer service requests and provided solutions within specified timelines.
- Resolved issues arising from process changes in a timely manner.
- Coached and trained company staff on general process concepts and on processes and techniques specific to company's goals.
- Coordinated meetings with stakeholders to discuss progress updates and resolve conflicts.
- Engaged with senior management team to verify agreement on current and future process strategy.
- Trained staff on new procedures and provided ongoing support for existing processes.
Education
Master of Computer Applications - Computer Science
KLE's S. Nijalingappa College
Rajaji Nagar Bangalore 05-2014
Bachelor of Computer Applications - Computer Science
Rajiv Gandhi First Grade College
Tumkur 05-2011
Vocational Education Course - Computer Science
Indira P U College
Tumkur 06-2008
Skills
- Corrective Actions
- Quality Management Systems
- Data Analysis
- Consulting
- Team Leadership
- Confidence Building
- Persuasive Communication
- Audience Engagement
- Job Skill Building
Languages
English
First Language
Kannada
Beginner
A1
Hindi
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹40000/yr - ₹200000/yrTimeline
Quality Specialist
Startek
04.2018 - Current
Senior Process Executive
Hinduja Global Solutions
03.2015 - 05.2017
Master of Computer Applications - Computer Science
KLE's S. Nijalingappa College
Bachelor of Computer Applications - Computer Science
Rajiv Gandhi First Grade College
Vocational Education Course - Computer Science
Indira P U College