Santosh Agrawal
Bhubaneswar
Summary
Dynamic professional with experience in USDT reselling and UTR verification at Fastpayz. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Adept at transaction processing and data verification, collaborating with teams to achieve operational goals while maintaining attention to detail.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Usdt reselling & UTR verification
Fastpayz , penguinselly & Finopay
Odisha
06.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MBA -
Trident Academy of Technology
Bhubaneswar 09.2024 - 06.2025
BBA -
Trident Academy of Technology
Bhubaneswar , India 08.2021 - 05.2024
Bachelor of Science -
Panchayat Collage Bargarh
Bargarh, India 09.2018 - 07.2020
Vikash Junior School
Bargarh, OdishaSkills
- Customer relationship management
- Data verification
- Transaction processing
- E-commerce operations
- Customer engagement
- Critical thinking
- Team collaboration
- Time management
- Issue resolution
- Attention to detail
- Effective communication
- Problem solving
- Basic math
- Customer service
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Odia
Proficient (C2)
C2
Sambalpuri
Advanced (C1)
C1
Timeline
MBA -
Trident Academy of Technology
09.2024 - 06.2025
Usdt reselling & UTR verification
Fastpayz , penguinselly & Finopay
06.2022 - Current
BBA -
Trident Academy of Technology
08.2021 - 05.2024
Bachelor of Science -
Panchayat Collage Bargarh
09.2018 - 07.2020
Vikash Junior School