Santosh B G
Rural Bangalore
Summary
Dynamic PMO professional with extensive experience in resource management and client relationship management, recognized for optimizing project delivery, and enhancing operational efficiency. Proven track record of successfully managing cross-functional teams, and driving strategic initiatives that align with organizational goals. Adept at leveraging analytical skills to assess project performance and implement improvements, contributing to increased client satisfaction. Seeking to further enhance organizational success through effective stakeholder engagement, and resource optimization.
Results-driven Senior Project Lead with over 12 years of experience in the IT field, currently leading the Molina Project within the Health Care Payer BU at Infinite Computer Solutions. Proven expertise in vendor management and resource allocation, complemented by a strong background in backend operations. Adept at fostering collaboration among teams to analyze information and implement effective solutions, ensuring optimal project outcomes. Committed to leveraging technical acumen and leadership skills to drive successful project execution and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Project Lead
Infinite Computer Solution (India) Pvt Ltd
Bangalore
04.2024 - Current
- Handling a team of four resources.
- Responsible for submitting the onsite Gainwell billing sheet for the finance team, so they can invoice Gainwell through the Ariba tool.
- Following up on key critical PMO tasks in maintaining SOWs, and following up with the client for SOW status and CR submission for extension cases.
- Coordinated with internal and external stakeholders to ensure successful completion of projects.
- Conducted regular team meetings to monitor project progress and address any concerns.
- Identified project dependencies and coordinated activities to avoid delays.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
PMO Lead
Infinite Computer Solution (India) Pvt Ltd
Bangalore
03.2022 - 03.2024
- Monthly activity to check on the projects (over 250 active SOWs) that are ending and if an extension is needed, as per the respective project leads, who need to submit CRs and follow up to closure until it reflects in the client Beeline tool.
- Responsible for obtaining the fully executed copies of SOWs and CRs, sharing them back with the client, and creating the projects in the internal BizX tool.
- To take care of active allocations for each resource (overall resource count 1,300+) in BizX, if not, users will not be able to submit their timesheet in the system.
- Also, we need to take care of resource allocation in the Beeline Tool, from where all users get access to Molina AVD.
- At the end of the month, the PMO team receives an active project list from the client.
- We need to make sure that all active resources are tagged to active projects.
- Responsible for tracking all the non-invoiced milestones for invoicing in the following month.
- The Milestone Prelim Report must be shared with the client before the complete report is prepared.
- By the first of every month, the complete milestone report must be sent to the client.
- Milestone Tracking – We need to track all milestones with internal leads, and post confirmation of work completion.
- We need to get approvals from client project leads, and then share the data with valid SOWs/CRs with the finance team to generate the invoices for client submission through the Beeline tool.
- The Monthly Milestone Status report used to be shared with the Molina leadership team.
- Tracked and communicated project status, issues, risks and decisions to senior management.
- We would receive the Overdue Milestone report with Aging from the client, where we need to check with the respective leads and provide the justification and action taken toward the same.
- Unbilled Details to Accounts – Every month on the 18th, we need to submit the Unbilled Milestone report to the Accounts team without fail.
- Need to finalize T&M hours on a monthly basis to the internal finance and Central PMO team.
- We do maintain a Fin360 Tool, where we keep complete details of all projects and resource allocations, which provides an overall view of financial and Bid vs. Did (from Bid Sheet or Costing Sheet) for top management.
- Delivery Acceptance Document (DAD) will be prepared by the 10th of every month, and the same must be saved in Molina SharePoint in a specific format, including the Monthly KPI Report Coordination.
- We need to submit the monthly OIG Check report for all active resources in that month by the 7th of next month.
- Played a key role in completing the Client Survey through the Prevalent Portal by coordinating with the concerned department's POCs.
- Also reworked the risk remediations provided by the Prevalent Team.
- Provided coaching and mentoring support to junior PMO staff as required.
- Additional responsibility of two accounts as delivery lead for Thryve Digital and Transcore LLP.
- This includes coordinating with the internal Tag Team and vendor teams in sourcing and profile submission to clients.
- Initiating an interview bridge.
- Need to attend weekly and monthly review calls with the client.
- Responsible for providing monthly MIS, and billing sheets to respective teams.
- All resources onboarded under these key accounts would directly report to me.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Senior Executive
IBM PSBU - India Operations
Bangalore
10.2020 - 10.2021
- In continuation of the responsibilities, I will be handling internal resources as a manager for over 200 resources in Infinite's own BizX tool.
- Maintaining the timesheets of all resources and vendor resources.
- Sharing vendor timesheets with the vendor SPOC so that they can raise the invoice to Infinite.
- Providing the leave tracker to the HR team and finance team to process their salaries.
- Quarterly meetings with clients and our resources at different client locations.
- Resolve all resource queries as a single point of contact as early as possible.
- Follow up on the monthly Compliance Audit of all vendors through the third-party vendor, United Consultancy Services (UCS).
- I had to satisfy all the points and score 100% compliance, as per the UCS checklist, to get the payment from IBM.
- I used to get the status report monthly, and the Compliance Audit would be carried out for PAN India, for all IBM locations.
- In the Compliance Vendor Audit before the pandemic, I used to receive all hard copies, which had to be arranged according to location and checklist, acknowledged on all documents, and couriered to the UCS teams.
- Now, in the pandemic, the same has been done by sharing a OneDrive link.
- Responsible for giving exit clearance for resources and guiding them through the process.
- Also, a key player in the team takes their responsibilities in their absence while onboarding resources to the client, from document collection, filling the internal link, to sending the OB (Onboarding) mail to the client.
- Uploading a resume in IBM’s CSA tool for renewal and rate hike POs.
- Accepting client POs from the client portal, generating vendor POs in the internal BizX portal, and communicating the same to vendors.
- Also, I am initiating BGV with cFirst, following up on the same, and addressing any discrepancies that arise.
Executive
IBM PSBU - India Operations
Bangalore
07.2017 - 09.2020
- In continuation of the responsibilities, I will be handling internal resources as a manager for over 200 resources in Infinite's own BizX tool.
- Maintaining the timesheets of all resources and vendor resources.
- Sharing vendor timesheets with the vendor SPOC so that they can raise the invoice to Infinite.
- Providing the leave tracker to the HR team and finance team to process their salaries.
- Quarterly meetings with clients and our resources at different client locations
- Resolve all resource queries as a single point of contact as early as possible.
- Follow up on the monthly Compliance Audit of all vendors through the third-party vendor, United Consultancy Services (UCS).
- I had to satisfy all the points and score 100% compliance, as per the UCS checklist, to get the payment from IBM.
- I used to get the status report monthly, and the Compliance Audit would be carried out for PAN India, for all IBM locations.
- In the Compliance Vendor Audit before the pandemic, I used to receive all hard copies, which had to be arranged according to location and checklist, acknowledged on all documents, and couriered to the UCS teams.
- Now, in the pandemic, the same has been done by sharing a OneDrive link.
- Responsible for giving exit clearance for resources and guiding them through the process.
- Also, a key player in the team takes their responsibilities in their absence while onboarding resources to the client, from document collection, filling the internal link, to sending the OB (Onboarding) mail to the client.
- Uploading a resume in IBM’s CSA tool for renewal and rate hike POs.
- Accepting client POs from the client portal, generating vendor POs in the internal BizX portal, and communicating the same to vendors.
- Also, I am initiating BGV with cFirst, following up on the same, and addressing any discrepancies that arise.
Associate Executive
IBM PSBU - India Operations
Bangalore
02.2016 - 06.2017
- Vendor Resource Manager in Summit Tool for more than 400 vendor employees.
- I was the only SPOC among all the vendors' resources and the client (IBM).
- There were about 76 plus vendors.
- Also, process vendor empanelment with document collection, filling, and maintaining the same for audit queries, and follow up on annual renewals.
- Checking the invoices raised by vendors on the internal iVMS (Infinite Vendor Management System) portal, and educating our Subtier partners in the invoicing process.
- Check and approve IBM POs in their own WOI Tool, where we must also raise queries if there are any issues with PO quantity rates and GST details.
- Create vendor POs against the client PO in the Summit tool, and roll out the same to our subtier partner after the resource joins.
- From time to time, follow up on renewal POs and rate hike POs with clients.
Recruiter
IBM PSBU - US Recruitment
Bangalore
04.2015 - 01.2016
- Responsible for a full life cycle of recruiting, including Internet and referral sourcing, phone screening, interviewing, generating sales leads, checking references, negotiating rates, and placing consultants in contract assignments.
- Placed Help Desk Analysts, Desktop Support Technicians, Migration Specialists, Network Monitors, and Network Administrators in contract consulting positions at IBM.
- Submitted to and/or placed candidates at client companies, including SunTrust, State of Ohio, AmEx, IBM Watson, Fanime, State Farm Insurance, Xerox, Wiley, etc.
- Industry exposure included management consulting, pharmaceuticals, health care, hospital software development (electronic medical records/EMR), financial services, retail banking, and insurance.
Technical Service Associate
MINACS
Bangalore
07.2014 - 02.2015
- Provide customer service and support for various customers
- Provide technical support across various web help.
- Provided troubleshooting and assistance in application support
- Provide troubleshooting for technical and non-technical issues.
- Position available options for support
- Ability to multitask while looking up articles and remaining engaged with the customer
- Sustain a positive attitude, and empathize with customers.
- Staying up to date with technology and industry electronics
- Ability to remain in compliance with phone metrics.
- Successfully resolve all customer issues with a one-call resolution, positive experience.
- Support iOS 4, iOS 5, iOS 6, iOS 7, and iOS 8.
Interactive Social Media Advisor
[24]7 Customer
Bangalore
10.2012 - 11.2013
- Provide customer service and support for various customers.
- Provide technical support in downloading and installing various Adobe applications, including CS3 to CS6 and Creative Suite applications.
- Provided troubleshooting and assistance in application support up to launch.
- Utilized remote desktop support when needed.
- Successfully resolved issues on different Windows and Mac OS.
- Position available options for support.
- Ability to multitask while looking up articles and remaining engaged with the customer.
- Sustain a positive attitude, and empathize with customers.
- Staying up to date with technology and industry electronics.
- Ability to remain in compliance with chat metrics.
- Successfully resolve all customer issues with positive CSAT.
Education
Bachelor of Engineering - E&C
Vemana Institute of Technology
Bangalore01.2013
Skills
- PMO Role in Health Care Payers
- Delivery Lead
- SOW management
- Resource allocation
- Project coordination
- Milestone management
- Change request management
- Data analysis
- Vendor/Resource Management
- Relationship Management
- Technical Recruitment
- SharePoint
- MS Excel
- MS Outlook
Hobbies and Interests
- Travelling
- Listening to music
Languages
- Kannada
- English
- Hindi
Personal Information
- Date of Birth: 10/21/88
- Nationality: Indian
Affiliations
- One of the key coordinators helping the employee engagement team in ODC
- ODC decoration for events
- Was awarded two times as Quarterly Performer
- Country hen farming
- I had done rabbit farming after undergoing training
- I like to go bike riding and explore new places
Timeline
Senior Project Lead
Infinite Computer Solution (India) Pvt Ltd
04.2024 - Current
PMO Lead
Infinite Computer Solution (India) Pvt Ltd
03.2022 - 03.2024
Senior Executive
IBM PSBU - India Operations
10.2020 - 10.2021
Executive
IBM PSBU - India Operations
07.2017 - 09.2020
Associate Executive
IBM PSBU - India Operations
02.2016 - 06.2017
Recruiter
IBM PSBU - US Recruitment
04.2015 - 01.2016
Technical Service Associate
MINACS
07.2014 - 02.2015
Interactive Social Media Advisor
[24]7 Customer
10.2012 - 11.2013
Bachelor of Engineering - E&C
Vemana Institute of Technology
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