Santosh Dalvi

· Knowledge of Amazon Seller Central and FBA policies and procedures.

· Experience with inventory management, shipping.

· Ability to analyze data and optimize FBA performance and profitability

· Managed FBA shipments for over 1000 products across US and UK markets, ensuring timely delivery .

· Reduced FBA fees and storage costs through effective inventory planning and optimization

· Resolved FBA issues and disputes with Amazon and customers, maintaining a positive feedback ratings.

· Creating FBA shipments on Amazon Seller Central.

·· Managed over 100 removal orders and claims per month for Amazon FBA business, ensuring timely and accurate processing of customer returns and claims.

· Reduced long-term storage fees and increased inventory turnover through strategic removal and disposal of excess or slow-moving inventory.

· Utilized Amazon’s Seller Central, FBA Inventory Dashboard, and FBA Reimbursement Reports to manage removals and claims and track performance and profitability.

· Knowledge of FBA shipments reconciliation and SKU reconciliation.

· Knowledge of Fulfillment reports, Orders reports, Payments reports, Inventory reports, Returns reports and Business reports.

• Successfully managed company's online store operations on multiple platforms including Amazon, Flipkart, Pepperfry, Tata Cliq, Home lane, Bajaj Mall and Urban Ladder
• Involve in both B2C & B2B business Models
• Developed and executed strategies to increase traffic, improve conversion rates, and optimize customer experience across all touch points
• Coordinating with Amazon marketing services & Flipkart Marketing team to create & executive month plans
• Conducted market research and analyzed customer behavior to identify new opportunities and stay up-to-date with industry trends and best practices
• Collaborated with cross-functional teams including Customer Service, Marketing, IT, Merchandising, Creative, Photo Shoot and product development to ensure seamless experience and business operations
• Successfully launched several new product lines and expanded company's online presence into new markets
• Major increase in category like Beds, Wardrobe, Tv Unit, Recliner, Sofa, Gaming Chair, Shoe racks, Book Shelf etc
• (Single & Multi Box products)
• Monitored and analyzed key performance metrics, providing regular reports to senior management to inform business decisions
• Managed relationships with third-party vendors including shipping providers, payment processors, and Ecommerce platform providers, payment gateway
• Process orders from the websites and other marketplaces in accordance with SLA and laid down procedures from respective warehouses.

• Working on renowned online portals such as, Flipkart, Amazon and Snapdeal
• Updating the Catalogues, Adding new products, updating inventory
• Listing new products across all relevant marketplaces and periodic updates to existing product listings for prices, offers, quantity, etc
• Creating Marketing campaign on own website through Facebook, emailers and SMS campaign
• Tracking website performance on Google analytics
• Participating in marketplace marketing activities such as PLA in Flipkart and Sponsor ads in Amazon campaign regularly as allocated budget
• Oversee order processing process of warehouse, making sure products are dispatched on timely basis
• Responsible for logistics activities of B2C & B2B
• Follow up with marketing team for contents and marketing strategies.

• Handling Facebook marketing, logistics, photo editing & website – data uploads
• Oversee and manage maintenance of all product data (images, video etc.) and pricing required to ensure that online product offering remains current and up-to-date
• Monitor product inventory and sales, removing discontinued products at end of their life cycle, and work with other departments on new product launches
• Proficiency in preparing CSV and Excel files
• Familiarity with files and tools related bulk uploads
• Settling payable accounts with vendors & logistics partners monthly basis
• Handing a team assuring data is updated on timely basis
• Processing daily basis orders and fulfillment of the same
• Assuring warehouse stock is maintained accurately
• Managing a team of Customer Support Executives, Logistics and Backend Operations team.

• Manage Post-Sales Experience And Service Of Premium Members Of Shaadi Select
• Involve In Understanding Member Requirements And Develop Their Profiles
• Jointly Prospect And Shortlist Suitable Matches For Member
• Represent Member And Connect With Desirable Prospects
• Facilitate Meetings With Only Consented And Relevant Matches.

• Creation of product upload files, using information from brands and consolidation of information from several sources using Excel
• Interaction and co-ordination with various departments of Creative, Training, Quality, warehouse, logistics & photo studio to lay down processes and implementation of the same
• Oversee and manage all product data (images, video etc.) and pricing required to ensure that online product offering remains current and up-to-date.