Santosh Deogam
Jamshedpur,JH
Summary
Dynamic Customer Support Executive with a proven track record at JEENISH CONSULTANCY SERVICES LLP, adept at resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I effectively trained new team members and collaborated with cross-functional teams to improve service delivery processes.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
JEENISH CONSULTANCY SERVICES LLP
04.2024 - 12.2025
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and procedures.
- Handled escalated issues with professionalism, maintaining customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
Education
Bachelor in Computer Science - Computer Science
Kolhan University
Chaibasa, India 04.2001 -
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Support Executive
JEENISH CONSULTANCY SERVICES LLP
04.2024 - 12.2025
Bachelor in Computer Science - Computer Science
Kolhan University
04.2001 -