Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Santosh Dhal

Santosh Dhal

Puri

Summary

Dynamic Warehouse Operations Manager with a proven track record at Flipkart, excelling in supply chain optimization and team leadership. Achieved a significant reduction in delivery time while implementing Lean practices and enhancing safety compliance. Skilled in ERP systems and vendor management, driving operational excellence and productivity improvements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Operations Department Manager – E-Commerce

Flipkart
CUTTACK, Odisha
04.2025 - Current
  • Directed end-to-end warehouse operations including inbound ,Inventory planning & Control, Stock level optimization, sorting, load staging, and outbound dispatch.
  • Create GTL to ensure right quantity & SKU are transferred.
  • Warehouse & Distribution Management.
  • Demand Forecasting & Replenishment.
  • Cycle count, Bin Audit & PST reconciliation.
  • Ensured 100% SLA adherence for FIFO, reduce risk of pilferage, misplacement, unauthorized transfer, sorting and outbound connection, improving customer satisfaction.
  • Implemented Lean practices (5S, FIFO) to optimize space and reduce costs.
  • Oversaw manpower planning, training, and performance monitoring of shift managers and staff.
  • Coordinated with logistics and last-mile teams for on-time dispatch and reverse logistics.
  • Maintained WMS/TMS/ERP integration for improved accuracy and reduced shrinkage.
  • Developed and tracked KPIs (order accuracy, dispatch TAT, inventory accuracy, productivity).
  • Led vendor management for 3PL, equipment, and logistics partners.
  • Implemented safety protocols, labor compliance, and ISO/audit standards.
  • Spearheaded automation initiatives (barcode scanning, conveyor systems) for higher throughput.
  • Key Achievements:
  • Reduced delivery time from D2 to D1 at customer doorsteps.
  • Increased space productivity by eliminating manual misroute sorting.
  • Recognized with Flipkart Value Champ Award (2024).

MH Lead Operations

Flipkart
05.2022 - 03.2025
  • Managed end to operations of MH process.
  • SPOC for process adherence and quality audit.
  • Coordinating with zonal & central network team and expansion of DH bin at FSC.
  • Managed layout finalization and DSC project implementation at Cuttack FSC.
  • Implemented return process flow based on zonal & national Cutoff reduced MP eliminating one return station.
  • Operation SPOC—ensured successful implementation of new process at FSC Cuttack.
  • Delivered cost reduction through energy saving projects.

Hub Incharge-II

Flipkart
01.2018 - 05.2022
  • Managed 66,000 sq ft facility with 350+ employees.
  • Handled 100,000+ shipments daily (180,000+ during peaks).
  • Oversaw operations across 103 delivery hubs and 2 zonal locations (East Region).
  • Managed national-level operations across 6 metro cities.
  • Implemented proactive tracking and root cause analyses for service efficiency.
  • Safety SPOC—ensured compliance, audits, and staff safety training.
  • Delivered cost reduction, space optimization, and productivity improvement projects.

Hub In-Charge

Flipkart
01.2016 - 12.2018
  • Managed local, zonal, and national hub operations with a focus on cut-off adherence.
  • Improved SPI (Service Performance Indicator) and reduced operational waste.
  • Implemented BCP (Business Continuity Planning) during emergencies.
  • Led Lean, Kaizen & 5S initiatives.
  • Safety SPOC—conducted safety walks, MSI audits, and EHS training.
  • Recognized with Flipkart innovation Champ Award (2018).

Logistics Coordinator

Lineage Power Pvt Ltd
10.2014 - 12.2015
  • Led vendor development for telecom infra projects (BIL & VNL).
  • Managed procurement, vendor POs, invoicing, and compliance.
  • Oversaw warehouse stacking, dispatches, and STN generation.
  • Coordinated with vendors for timely payments and PO amendments.

Executive – Operations

Hayat Communications Pvt Ltd
04.2010 - 09.2014
  • Coordinated warehouse operations and material dispatch for upgrade projects.
  • Handled invoice reconciliation, vendor payments, and progress reporting.
  • Developed site-specific schedules and monitored project implementation.

Executive – Associate Site Acquisition

Bharti Infratel Ltd
06.2008 - 03.2010
  • Acquired 140+ private and 10 government/corporate BTS sites across Odisha.
  • Negotiated rentals, handled documentation, and resolved landlord disputes.
  • Secured strategic sites for Vedanta, Jindal Steel, Hitech Medical College, etc.
  • Supported circle teams in expanding network coverage.

Education

B.A. -

01.2008

I.A. -

01.2005

Matriculation (10th) -

01.2003

Skills

  • Warehouse & Logistics Management
  • Supply Chain Optimization
  • Lean
  • Kaizen
  • 5S Implementation
  • Vendor & Stakeholder Management
  • ERP & TMS Systems
  • Safety & Compliance (EHS, ISO)
  • Team Leadership & Training

Certification

Lean Six Sigma Yellow Belt – Flipkart

Languages

  • English
  • Hindi
  • Odia

Timeline

Warehouse Operations Department Manager – E-Commerce

Flipkart
04.2025 - Current

MH Lead Operations

Flipkart
05.2022 - 03.2025

Hub Incharge-II

Flipkart
01.2018 - 05.2022

Hub In-Charge

Flipkart
01.2016 - 12.2018

Logistics Coordinator

Lineage Power Pvt Ltd
10.2014 - 12.2015

Executive – Operations

Hayat Communications Pvt Ltd
04.2010 - 09.2014

Executive – Associate Site Acquisition

Bharti Infratel Ltd
06.2008 - 03.2010

B.A. -

I.A. -

Matriculation (10th) -

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