Hi, I’m
Santosh Gangadharan
Founder at Thai Travels and Thai House
Bengaluru,KA
Summary
Professional with years of experience in logistics, travel, and food services. Handled daily operations smoothly, from sourcing and staffing to marketing and customer service.
Overview
37
years of professional experience
6
Languages
Work History
Thai House
Founder
06.2014 - Current
Job overview
- Personally sourced authentic ingredients from Thailand to maintain culinary authenticity and ensure premium quality in every dish served.
- Managed a diverse team including chefs and support staff, overseeing day-to-day operations, task delegation, and ensuring a high-performance work environment.
- Engaged directly with customers to understand their experiences, gather feedback, and implement improvements to enhance satisfaction and loyalty.
- Maintained tight control over stock levels and inventory, spearheads local marketing initiatives, and drives the overall strategic growth of the business.
Thai Travels and Tours
Founder
04.2004 - 03.2022
Job overview
- Successfully handled end-to-end flight bookings, including complex international itineraries, visa requirements, and multi-airline coordination.
- Provided personalized travel planning and consultation, ensuring clients received the most cost-effective and convenient flight options.
- Built relationships with airline partners and consolidators, managed ticketing software/tools like Amadeus, Galileo, and ensured smooth operations under tight schedules.
Mercury Travels
Operations Manager
01.2001 - 12.2003
Job overview
- Conducted meticulous quality checks on domestic and international flight bookings to ensure accuracy, compliance, and customer satisfaction.
- Verified travel vouchers and supporting documents to maintain service reliability, prevent errors, and uphold client trust.
- Supervised and coordinated team activities, ensuring efficient task execution, performance monitoring, and smooth day-to-day operations.
Carlson Wagonlit Travel
Customer Service Team Lead
11.1994 - 12.2000
Job overview
- Negotiated and closed high-value corporate travel and service deals, building long-term business relationships and boosting revenue.
- Shortlisted and recruited fresh talent, aligning selection with organizational needs and growth plans.
- Designed and delivered training modules for freshers, ensuring they gained practical skills, industry knowledge, and operational readiness.
DHL
Onboard Courier Service
10.1988 - 10.1994
Job overview
- Directed ground operations including check-in, boarding, baggage services, and coordination with airline and airport authorities to ensure seamless flight handling.
- Managed on-ground disruptions and time-sensitive challenges with effective problem-solving, ensuring minimal impact on passengers and operations.
- Operated and supervised booking counters.
Education
Bangalore University
B A - Bachelor Of Arts
01.1994
Skills
Hard-working
Recruitment
Motivator & Leader
Responsible
Staffing
New Recruits/Fresher Training
Accomplishments
Awarded the "THAI SELECT" Seal of Approval by the Ministry of Commerce, Thailand, for authentic Thai cuisine at Thai House, Bangalore.
Timeline
Founder
Thai House
06.2014 - Current
Founder
Thai Travels and Tours
04.2004 - 03.2022
Operations Manager
Mercury Travels
01.2001 - 12.2003
Customer Service Team Lead
Carlson Wagonlit Travel
11.1994 - 12.2000
Onboard Courier Service
DHL
10.1988 - 10.1994
Bangalore University
B A - Bachelor Of Arts