Santosh Gawande
Pune
Overview
1
1
year of professional experience
1
1
Certification
Work History
Analyst
EClerx Services
11.2022 - 11.2023
- Enhanced customer satisfaction with timely resolution of complex technical problems by troubleshooting.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
Bachelor of Science - Agriculture
PDKV, Akola University
Amravati, Maharashtra04.2021
HSC -
Independent Junior College
Amravati, Maharashtra04.2017
SSC -
Adarsh High School
Daryapur, Amravati.05.2015
Skills
- Network configuration
- Disaster Recovery Planning
- Security best practices
- Cloud Architecture Design
- Amazon EC2 Instances
- Data Storage Solutions
- Route 53 Management
- Elastic Load Balancing
- Auto Scaling Groups
- Amazon RDS Management
- Virtual Private Clouds
- Cost optimization strategies
Certification
AWS Solution Architect - Technogeeks solutions, Pune
Timeline
Analyst
EClerx Services
11.2022 - 11.2023
Bachelor of Science - Agriculture
PDKV, Akola University
HSC -
Independent Junior College
SSC -
Adarsh High School