Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Personal Information
Work Preference
Languages
Personal Information
References
Santosh Ghevade
Open To Work

Santosh Ghevade

Vasco da Gama

Summary

Dynamic Customer Service Manager with a proven track record at AirIndia, excelling in operational efficiency and regulatory compliance. Expert in team leadership and conflict resolution, I have successfully enhanced customer experiences while ensuring safety standards. Proficient in data analysis and report generation, I drive performance improvements in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Customer Service Manager

AirIndia
GOA
12.2022 - Current
  • Led team operations for wide body and narrow body aircraft.
  • Managed international operations to ensure compliance and efficiency.
  • Oversaw roster management for airport teams at GOI and GOX.
  • Addressed customer queries, creating memorable experiences.
  • Monitored daily flight operations to maintain safety and performance standards.

Manager Ramp

IndiGo
Mumbai
02.2009 - 11.2022
  • Led team operations while planning monthly rosters and managing leave schedules.
  • Managed shift allocations using available resources for optimal efficiency.
  • Executed customer service activities including reservations, ticketing, check-ins, and boarding.
  • Ensured adherence to safety procedures in compliance with airline regulations.
  • Maintained departmental files and records to support operational activities and regulatory requirements.
  • Provided technical support for data gathering and personnel training initiatives.
  • Developed reports, conducted briefings, and facilitated quarterly safety meetings as required.
  • Conducted safety audits and fire safety training, inspecting emergency equipment for compliance.

Customer Service Executive

Delta Air Lines
Mumbai
10.2007 - 01.2009
  • Effectively resolved customer complaints using active listening and problem-solving techniques.
  • Assisted customers with inquiries while providing detailed product information.
  • Managed order processing through company-specific software to ensure timely fulfillment.
  • Maintained accurate records of customer interactions within CRM system.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Developed strong customer relationships to promote loyalty and repeat business.

Education

Bachelors of Commerce -

Mumbai University, Mumbai, MH, India
03.2007

Skills

  • Team leadership
  • Regulatory compliance
  • Operational efficiency
  • Safety management
  • Conflict resolution
  • Performance monitoring
  • Customer relationship management
  • Shift scheduling
  • Communication skills
  • Report generation
  • Time management
  • Schedule management
  • Microsoft outlook, word, and Excel
  • Staffing coordination

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Certification

  • Avsec awareness
  • Load and trim license, DGCA
  • Dangerous Goods Regulation Training Program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager - AirIndia
12.2022 - Current
Manager Ramp - IndiGo
02.2009 - 11.2022
Customer Service Executive - Delta Air Lines
10.2007 - 01.2009
Mumbai University - Bachelors of Commerce,

Personal Information

  • Date of Birth: 08/18/88
  • Marital Status: Married

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 07/09/84
  • Nationality: Indian
  • Marital Status: Married

References

References available upon request.

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Santosh Ghevade