Santosh Ghosh
Hospitality
New Delhi
Summary
- Results-driven Housekeeping Manager & Hospitality Expert with extensive experience driving operational excellence, customer satisfaction, and team performance. Proven track record in:
- Delivering exceptional customer experiences
- Leading high-performing teams
- Managing safety programs, risk assessments, and regulatory compliance
- Optimizing operational efficiency and productivity Adept at fostering safe, efficient, and productive work environments across diverse industries, including Facility Management, Healthcare, Hospitality, and Retail.
Overview
20
20
years of professional experience
4051
4051
years of post-secondary education
4
4
Languages
Work History
Night Manager
Manone India Pvt Ltd.
11.2023 - Current
- Managed night operations at DLF The Crest, Phase 5, Sec-54, Gurgaon
- Ensured risk assessment, hazard identification, and emergency response planning
- Conducted safety audits, inspections, and training sessions
AM & Operations
Tvishi Services Pvt Ltd.
11.2022 - 05.2023
- Managed operations at DLF Meet & Greet Gallery, Phase 5, Sec-54, Gurgaon
- Supervised Housekeeping, Security, MST, F&B, KST, Kitchen, and Valet Driver departments
Manager Operations & Training Soft Service
Universe Multiple Solutions
08.2017 - 11.2021
- Gained experience in multi-industrial and commercial tasking with renowned companies and hotels
Manager Operations & Training
Appletree Building Maintenance Pvt. Ltd.
08.2015 - 07.2017
Business Development and Sr. Opr. Manager
Pristine Utilities Pvt Ltd
08.2014 - 07.2015
Operation Manager
Impressions Services (P) Ltd
12.2010 - 05.2014
Deputy Housekeeper
The O Hotel Resort and Spa
07.2009 - 11.2010
Housekeeping Executive
INTERCONTINENTAL THE LALIT GOA RESORT
03.2009 - 07.2009
Assistant Housekeeper
Prazers Resort
11.2008 - 01.2009
Sr. Housekeeping Supervisor/Assistant Housekeeper
Hotel Fidalgo
04.2007 - 11.2008
Housekeeping Supervisor/Housekeeping Assistant Manager
Silver Broom India
02.2005 - 04.2007
Education
H.S.L.C -
Board of Secondary Education Assam (SEBA)
H.S. - undefined
NIOS
BBARL - undefined
IGNOU
Diploma in Computer Application - undefined
DIGCOM INSTITUTE OF COMPUTER EDUCATION
Advance Diploma in Hospitality Management - ODL
Indian Institute of Skill Development Training (IISDT)
Diploma in Occupational Safety, Health & Environment Management - ODL
Indian Institute of Skill Development Training (IISDT)
MBA - Operations (ODL)
Mangalayatan University
01-2025
Skills
Facility Management
Timeline
Night Manager
Manone India Pvt Ltd.
11.2023 - Current
AM & Operations
Tvishi Services Pvt Ltd.
11.2022 - 05.2023
Manager Operations & Training Soft Service
Universe Multiple Solutions
08.2017 - 11.2021
Manager Operations & Training
Appletree Building Maintenance Pvt. Ltd.
08.2015 - 07.2017
Business Development and Sr. Opr. Manager
Pristine Utilities Pvt Ltd
08.2014 - 07.2015
Operation Manager
Impressions Services (P) Ltd
12.2010 - 05.2014
Deputy Housekeeper
The O Hotel Resort and Spa
07.2009 - 11.2010
Housekeeping Executive
INTERCONTINENTAL THE LALIT GOA RESORT
03.2009 - 07.2009
Assistant Housekeeper
Prazers Resort
11.2008 - 01.2009
Sr. Housekeeping Supervisor/Assistant Housekeeper
Hotel Fidalgo
04.2007 - 11.2008
Housekeeping Supervisor/Housekeeping Assistant Manager
Silver Broom India
02.2005 - 04.2007
H.S. - undefined
NIOS
BBARL - undefined
IGNOU
Diploma in Computer Application - undefined
DIGCOM INSTITUTE OF COMPUTER EDUCATION
Advance Diploma in Hospitality Management - ODL
Indian Institute of Skill Development Training (IISDT)
H.S.L.C -
Board of Secondary Education Assam (SEBA)
Diploma in Occupational Safety, Health & Environment Management - ODL
Indian Institute of Skill Development Training (IISDT)
MBA - Operations (ODL)
Mangalayatan University
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