SANTOSH GOSAVI
Area Sales Manager
Nagpur
Summary
Experienced professional with over 20 years in managing sales and service of medical equipment. Skilled in leading teams to align with corporate objectives and inspire them to reach business and individual goals. Effective communicator with exceptional relationship management skills, possessing a blend of analytical, leadership, decision-making, problem-solving, and organizational capabilities. Proven track record in driving revenue growth, cultivating strong client relationships, strategic planning, market analysis, and delivering innovative solutions to achieve business objectives.
Overview
24
24
years of professional experience
Work History
Area Sales Manager
KLB Instruments Pvt LTD
04.2025 - Current
- Company Overview: KLB Instruments Pvt. Ltd. is the sole distributor for Nidek products. Nidek is one of the largest Ophthalmic equipment manufacturing company from Japan.
- Responsible for efficiently managing Sales, Service, and operations of the entire Vidarbha and CG.
- Develop the new sales and service team to handle all customers in the assigned area.
- Responsible for achieving the sales target assigned by the company.
- Also responsible for increasing the customer base in central India, where the current presence is very limited or less.
- Increase the overall revenue from the assigned area.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Area Business Manager
Appasamy Associates Pvt. Ltd
09.2023 - 03.2025
- Company Overview: Appasamy Associates, Pvt. Ltd. Indian manufacture of ophthalmic instruments is one of the largest companies in this field.
- Responsible for efficiently managing Sales, Service, and operations of the entire Vidarbha and some parts of MP.
- Led and built a team of Sales and Service Engineers to handle sales and service calls from customers throughout the area of operations.
- Accountable for periodically mapping the skill set of engineers; closely monitored the performance level of sales and service staff to ensure superior customer service and the accomplishment of sales targets.
- Manage key accounts, maintaining long-term relationships, and growing sales volume through upselling and cross-selling initiatives.
- Analyze sales data, market trends, and customer feedback to refine sales strategies, and identify new business opportunities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Leveraged CRM systems effectively to manage customer interactions efficiently track progress towards goals more easily evaluate overall performance.
Customer Service Manager
Mehra Eyetech Pvt. Ltd.
03.2020 - 05.2022
- Company Overview: Mehra Eyetech Pvt. Ltd. is a Topcon Group Company. TOPCON is dealing in ophthalmic instruments and is one of the largest companies in the world.
- Responsible for ensuring all TOPCON equipment at the customer's site is functioning effectively, as per specifications, in assigned areas of operations.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Ensured customer satisfaction, made value additions to the company's image, and gained and shared market information about products.
- Benchmarked 100% target, even during the Covid period, and received appreciation from clients.
- Leveraged skills in generating leads and contacts, identifying new business opportunities, increasing the opportunity funnel, and converting opportunities into revenue.
- Ensured maximum customer satisfaction by providing pre- and post-technical assistance.
- Recommended customers on equipment upgradation and proposed the latest equipment/upgrade.
- Bagged the 'Certificate of Excellence' Award in 2011-2012 as recognition for my contribution to service.
Assistant Service Manager
Carl Zeiss, Bangalore India Pvt. Ltd.
11.2017 - 02.2020
- Company Overview: Carl Zeiss deals in ophthalmic equipment and is a German-based company, one of the largest in the world.
- Carl Zeiss is dealing in ophthalmic equipment and is a German-based company, one of the largest in the world.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Jr. Service Manager
Mehra Eyetech Pvt. Ltd.
08.2003 - 11.2017
- Company Overview: Mehra Eyetech Pvt. Ltd. is a Topcon group Company.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
Research and Development Engineer
Prosound Product
08.2002 - 08.2003
- Company Overview: Prosound Product is a manufacturing unit of the Ahuja Group, which is India's largest manufacturer and exporter of public address systems, mainly dealing with audio amplifiers and audio mixers.
- Identified and resolved critical issues during product development phases, ensuring timely project completion and customer satisfaction.
- Enhanced product performance by optimizing design parameters and conducting thorough testing procedures.
Service Engineer
Mehra Eyetech Pvt. Ltd.
08.2001 - 08.2002
- Company Overview: Mehra Eyetech Pvt. Ltd. is a Topcon group Company.
- Carried out general servicing and AMC servicing of TOPCON equipment.
- Responsible for revenue generation through AMC and service of the equipment.
- attending breakdown calls.
Education
B.E. - Electronics
Nagpur University
Nagpur, India 04.2001 - 01.2001
Diploma - Electronics & Radio Engineering
Govt. Poly.
H.S.C. - undefined
Pune Board of Maharashtra
S.S.C. - undefined
Pune Board of Maharashtra
Skills
Establishing sales & service network
Supervising sales & service staff
Monitoring performance levels
Accomplishing sales targets
Relationship building
Territory management
New account development
Closing strategies
Complex negotiations
Key account growth
Account monitoring
Market and competitive analysis
Team building
Business development and planning
New business development
Client relationship management
Analytical skills
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Date of Birth: 11th Nov 1978
Timeline
Area Sales Manager
KLB Instruments Pvt LTD
04.2025 - Current
Area Business Manager
Appasamy Associates Pvt. Ltd
09.2023 - 03.2025
Customer Service Manager
Mehra Eyetech Pvt. Ltd.
03.2020 - 05.2022
Assistant Service Manager
Carl Zeiss, Bangalore India Pvt. Ltd.
11.2017 - 02.2020
Jr. Service Manager
Mehra Eyetech Pvt. Ltd.
08.2003 - 11.2017
Research and Development Engineer
Prosound Product
08.2002 - 08.2003
Service Engineer
Mehra Eyetech Pvt. Ltd.
08.2001 - 08.2002
B.E. - Electronics
Nagpur University
04.2001 - 01.2001
Diploma - Electronics & Radio Engineering
Govt. Poly.
H.S.C. - undefined
Pune Board of Maharashtra
S.S.C. - undefined
Pune Board of Maharashtra