Santosh Hegde

• Increased system reliability by 30% through effective handling of projects under the D365 Stabilization process
• Streamlined the iManage Power App by removing 20% of redundant features, reorganizing project phases into three clear categories, and reducing syncing delays by 30%, leading to a 25% improvement in application efficiency and user productivity
• Worked closely with developers to identify and fix critical bugs, resulting in faster resolutions and increased application reliability
• Improved user experience through restructuring the app's navigation, which increased ease of use by 30%, reduced cognitive load, and helped users complete tasks 25% faster
• Created pop-up messages that helped reduce errors by 20%, significantly improving the overall user experience
• Identified BPFs (Business Process Flows) for all projects, ensuring streamlined processes and consistent workflows across the board
• Interacted with business to understand business needs and translate into requirements and project scope.

· Managed a team of 10 members for 2 clients with net income of over 250Cr, Ensuring 100% adherence to SLA and on time delivery.

· Reviewed and analyzed Income Statements, Balance Sheets, and Cash Flow Statements

· Designed an audit process for QA, brought down the error ratio by 5%. Created interactive dashboards to track real time transactions decreasing TAT by 10%.

· ReducedGST liability by Rs. 20 Lakh for the company.

· Prepared ageing reports to track receivables, ensuring timely customer payments, which resulted in a 30% reduction in the AR balance

· Completed numerous reconciliationsto ensure accuracy and consistency in financial data

· Achieved 100% accuracy consistently in recording over 1,000 sales transactions daily while overseeing the overall workflow

· Assessing the nature of expenses, determining TDS applicability, computing TDS amounts, and E Filling TDS return form 26Q & 24Q.

• Managed depreciation calculations, maintained the Fixed Asset Register, and generated weekly and monthly reports for Accounts Receivable (AR) and Accounts Payable (AP)
• Performed monthly bookkeeping tasks, including ledger review and the month-end book closure.
• Detected and obtained missing invoices from clients, potentially averting financial discrepancies and saving approximately Rs. 10 lakhs for the company.