Santosh H R
Bengaluru,Karnataka
Summary
A management professional with 9+ years of experience adept at Contracts Lifecycle Management and fostering robust stakeholder relationships with having spearheaded over 400 contract negotiations across Parexel and IQVIA and driving USD 400+ Million in value. A results driven and a value adding professional recognized for excellence with awards and expertise in Salesforce CLM and project management significantly enhancing operational efficiencies and client satisfaction.
Overview
9
9
years of professional experience
Work History
Contracts Manager
Parexel International
04.2023 - Current
- Executed more than 100+ contracts for different clients with contract value of USD 150+ Million.
- Collaborated with multiple stakeholders from Pricing, Presales, Finance, Operations, Business Development, Sales Operations and Contracts team to develop Functional Service Provider (FSP) Contract Process Documents.
- Supervised FSP Contracts team and assigned contracts to the team members.
- Performed peer review of client deliverables of team members to ensure quality is maintained.
- Advised the financial analyst of the ongoing budget changes and provided finance system load ready budget tools in accordance with relevant policies and procedures.
- Managed the contract review meetings with clients and internal stakeholders to ensure all contractual issues are resolved.
- Personalized the Parexel templates to meet client template requirements.
Senior Contracts Specialist
Parexel International
09.2021 - 03.2023
- Executed more than 100+ contracts for different clients with contract value of USD 250+ Million.
- Established Contractual Process for an acquired company of Parexel namely ExecuPharm and served as Key Contract Management Lead.
- Developed and mentored a team of 3 members to work ExecuPharm contracts.
- Piloted an exercise of identifying, tracking and reporting on all ExecuPharm contracts onto Salesforce signed prior to acquisition by Parexel.
- Received “Sales Team of the Year Award” in recognition of outstanding contribution of delivering more than USD 140 Million towards achieving the business targets for year 2022 in Parexel.
Contracts Analyst 1
IQVIA
01.2019 - 09.2021
- Executed more than 200+ contracts for different clients with contract value of USD 60+ Million.
- Served as key Contract Management Lead for top 5 clients of IQVIA.
- Led strategy calls with stakeholders to ensure that the scope of work, budget, payment schedule, the terms and conditions are captured appropriately in the contracts and ensure that any contractual issues raised are resolved.
- Ensured that Salesforce and other tools are updated regularly as needed for reporting purposes.
- Alerted the stakeholders proactively as and when needed to expedite the execution of the contracts having unbilled revenue.
- Generated cash flow analysis and payment schedules for the contracts in accordance with contractual guidelines.
- Guided and trained new team members on the contractual process.
- Managed the contract signatures and distribution process.
- Received the “Impact Award” in recognition of outstanding contribution towards achieving business targets for Quarter-3 of Year 2020 in IQVIA.
Analyst – Client Relations Management
Clintec
07.2017 - 01.2019
- Successfully implemented 60% of the CRM Business Operating Process Workflow steps on Salesforce and presented the results to Senior Management.
- Generated Sales Pipeline Reports for first two Quarters of the year 2018 based on 70+ sales opportunities created on Salesforce.
- Implemented the client satisfaction surveys on SurveyMonkey and analyzed the responses received from the clients and reported on average satisfaction scores and highlighted critical areas of concern to the stakeholders.
- Managed the development, review and finalization of contracts, billing and invoicing activities for Functional Service Provider (FSP) client accounts.
- Generated reports to track and alert relevant account owners in advance regarding revisions and renewals of contractual documents.
- Provided Governance Reports to Management as per established Key Performance Indicators (KPIs) agreed with the clients such as resourcing, quality and financial metrics on a quarterly basis.
- Generated data visualizations and reports on timesheet and expense non-compliance or rejection based on timesheets submitted by resources on the project and shared the reports with the stakeholders to ensure completeness, accuracy and compliance to Clintec, client and project requirements.
- Received “Certificate of Excellence” Award and recognized as the best employee of the month in August 2017 for initiative to implement the CRM business processes on Salesforce for Clintec.
Senior Executive – Analytics & Information Service
Hinduja Global Solutions
08.2015 - 07.2017
- Developed the HR Analytics dashboards on QlikView BI tool for the Talent Acquisition and HR Senior Management.
- Created Functional Specification Documents and Technical Specification Documents containing the system requirements and process flow diagrams for the projects based on discussions with multiple stakeholders.
- Validated the QlikView Dashboard testing results against the business requirements with scenario test cases.
- Managed the change requests from the client based on their UAT feedback and deployed the HR Analytics QlikView dashboards for India geography.
Education
MBA - General
Sri Sathya Sai Institute of Higher Learning
Puttaparthi, India04-2015
Bachelor of Engineering (B.E) - Telecommunication Engineering
R V College of Engineering
Bengaluru, India06-2013
Skills
- Contracts Lifecycle Management
- Customer Relations Management
- Partnerships and Stakeholder Management
- Project Management
- Business Development
- Budget Analysis
- Metrics Management and Reporting
- Survey Analysis
- Billing Management
- Data Visualization
- Salesforce CLM
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Contracts Manager
Parexel International
04.2023 - Current
Senior Contracts Specialist
Parexel International
09.2021 - 03.2023
Contracts Analyst 1
IQVIA
01.2019 - 09.2021
Analyst – Client Relations Management
Clintec
07.2017 - 01.2019
Senior Executive – Analytics & Information Service
Hinduja Global Solutions
08.2015 - 07.2017
MBA - General
Sri Sathya Sai Institute of Higher Learning
Bachelor of Engineering (B.E) - Telecommunication Engineering
R V College of Engineering
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