Santosh K
Assistant Manager - PMO and Security Operations
BANGALORE, KARNATAKA
Summary
- Strategic and analytical professional with 10 years of success in Data analysis and reporting. Talented in delivering Key Dashboards by Power BI reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement.
- Proficient in advanced MS Excel formulas and functions to produce data-driven reports. Expert in Creating Reports Using Microsoft Office Tools. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager - Analytics and Operations
Netsurion Technologies Pvt Limited
04.2024 - Current
- Automated Various Projects in Operations
- Streamlined SOC Operations for increased efficiency, implementing various new Dashboards for Management.
- Developed strong working relationships with staff, fostering a positive work environment.
Lead Reporting Analyst
Netsurion Technologies Pvt Limited
04.2022 - 03.2024
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Automated multiple reporting tasks through creation of reporting tools.
- Created Various Power BI Reports to assist executive leadership in decision-making processes.
- Developed processes to automate many reports, resulting in 100% decrease in overtime hours.
- Decreased overall error rate 100% by accurately and effectively maintaining all required databases, spreadsheets and tracking mechanisms.
- Analyzing large Datasets and showcasing them on Power BI for Management for Decision Making.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Designed customized data collection models for specific visualization tasks.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Assisted in the development of long-term strategies based on thorough understanding of data trends and patterns observed in reports.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
Senior Reporting Analyst
Netsurion Technologies Pvt Ltd
08.2018 - 03.2022
- Facilitating end to end Operations reporting and analytical requirement across Networking services.
- Analysis of large-scale data for business requirement, performing data cleansing and data modeling and representation in terms of pivots and charts
- Learning new technologies according to business requirements
- Analyzing Performance of Production Team
- Performing Forecast Analysis for Monthly Sales based on various parameters.
- Preparation of Business Presentations, Monthly Business Reviews, Daily Deck Dashboards
- Produced weekly forecasts using current trends and additional information provided by Marketing and Retention Created daily tech requirements based on weekly forecasts and daily trends.
- Projecting extracted data on Power BI for Weekly and Monthly Board Meetings
- Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution architecture, and supported implementation of new features and system upgrades.
- Prepared reports by collecting, merging, analyzing, and summarizing information.
- Programming activities on Microsoft SQL to extract data for ad hoc and daily reporting purposes.
- Automate daily reports/manual tasks through Visual Basic/Microsoft Access for applications, macros and batch files., Handling data from 95 Servers for support of Product named as Eventtracker
- Providing Daily reports to Management and Team from major application Freshdesk
- Timely and Ad hoc reports using Database for different servers.
- Interact with customers if required based on requirement.
- Importing data from SQL server DB, Excel to Power BI to generate reports.
- Creating DAX Queries to generate computed columns in Power BI
- Used Power BI, Power Pivot to develop data analysis prototype, and used Power View and Power Map to visualize reports.
- Published Power BI Reports in required originations and Made Power BI Dashboards available in Web clients and mobile apps.
- Explore data in Variety of ways and across multiple visualizations using Power BI
- Published reports and dashboards using Power BI
- Handling Power Pivots, Advance Formulas in Excel for reporting.
Senior Analyst
Altisource Business Solution Ltd
09.2014 - 08.2018
- Proficient in Microsoft Office programs
- Producing test plans and scenarios on behalf of business
- Possess knowledge of data modelling
- Writing up engaging, informative and well-organized presentations
- Able to work accurately with interruptions.
- Interact with partners, global stakeholders, global teams to understand flaws as well as provide possible solution by creating new workflows or redesign existing one.
- Reduce repetitive tasks and manual human intervention for different business units by effectively setting up new integrated systems.
- Supporting major application ResWare by Citrix
- Analysis of large-scale data for business requirement, performing data cleansing and data modeling and representation in terms of pivots and charts
- Worked as Associate for six months and understood business requirements and process.
- Understood Mortgage Technologies and how business runs on this.
- Optimized core processes to improve business performance and operational agility
- Assessed data modeling and statistics to integrate high-level business processes with data rules
Associate
Hinduja Global Solution
07.2013 - 07.2014
- Received appreciation from Managers and senior members of Organization for taking responsibilities and having comprehensive Understanding of business logic of all applications.
- Received Start Performer Award 2 times for my all-around performance.
- Received multiple appreciations from Manager for delivering reports with 100% accuracy and keen interest in learning.
- Received Cash Rewards for preparing Performance Dashboards for Production Teams.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
B.E - Computer Science & Engineering
RYMEC College of Engineering, Visvesvaraya Technological University (VTU)
Ballari Karnataka 07.2007 - 07.2012
Higher Secondary (xii) -
Nalanda College, Board of Andhra Pradesh, Andhra Pradesh Secondary Education Board
Kurnool Andhra Pradesh 01.2005 - 04.2008
Skills
Reporting Tools : Power BI
Timeline
Assistant Manager - Analytics and Operations
Netsurion Technologies Pvt Limited
04.2024 - Current
Lead Reporting Analyst
Netsurion Technologies Pvt Limited
04.2022 - 03.2024
Senior Reporting Analyst
Netsurion Technologies Pvt Ltd
08.2018 - 03.2022
Senior Analyst
Altisource Business Solution Ltd
09.2014 - 08.2018
Associate
Hinduja Global Solution
07.2013 - 07.2014
B.E - Computer Science & Engineering
RYMEC College of Engineering, Visvesvaraya Technological University (VTU)
07.2007 - 07.2012
Higher Secondary (xii) -
Nalanda College, Board of Andhra Pradesh, Andhra Pradesh Secondary Education Board
01.2005 - 04.2008
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