Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Skills
Accomplishments
Timeline
Generic
Santosh Kalbhor

Santosh Kalbhor

Problem Solving Expert
PUNE

Summary

As an automotive professional, I excel as an innovative change agent, driving problem-solving, continuous improvement, & process streamlining. My business acumen transcends boundaries, catalyzing transformative changes within organizations. Leveraging personal credibility, influence results across functions, fostering collaboration & driving positive change. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2026
2026
years of professional experience
2
2
Certifications
1
1
Language

Work History

Manager — Vehicle Preparation Centre

Mercedes-Benz India
7 2015 - Current
  • Collaborated with R&D, after-sales & production teams to address early failure issues customer-centric concerns, engaging 12 customer focus meetings throughout the year
  • Achieved 100% process adherence, resulting in an 9% reduction in early failures
  • Implemented digital transformation in vehicle checks streamlined processes & reduction in paper consumption by up to 40% and improving operational efficiency by 15%

Manager — Vehicle Testing

Tata Motors Ltd
06.2007 - 06.2015
  • Successfully achieved a 27% reduction in overall expenses within the vehicle testing, demonstrating effective cost-saving strategies and operational optimization
  • Achieved a notable 25% improvement in productivity through the implementation of sales of over 150 TEV vehicles in the market

Assistant Manager - Service

Wonder Cars Pvt Ltd.
08.2003 - 05.2007
  • I represented the company at the Service Advisor Convention chaired by Dr
  • K
  • Kumar, Advisor Engineering at Maruti Udyog Ltd., and received the 'Certificate for Best Presentation' in recognition of our outstanding performance
  • Effectively oversaw the car servicing & repair workshop of the dealership, accountable to ensure the delivery of the best-in-class service

Service Advisor

Olympia Auto
05.2001 - 07.2003
  • Led the Customer Support team as a Service Advisor Team Leader, ensuring exceptional service delivery and support to our valued customers

Service Advisor

Navneet Motors
07.1999 - 04.2001
  • As a service advisor, my focus was on exceptional customer service and ensuring vehicles are safe and reliable

Education

EX. MBA - MARKETING

Symbiosis College

BE - AUTOMOBILE

RIT College

Skills

Problem Solver

Certification

ISO/TS16949 Lead Auditor, 01/01/13, Pune, Maharashtra

Additional Information

Through strategic planning, process optimization, and team collaboration, the workshop throughput was enhanced by an impressive 50%. Recognized as rock star runners-up for my pivotal technical support role in achieving.

Skills

Customer centric approach, Inventiveness, Adeptness, Resilience, Analytical, Personal branding, Cost management, Strategic planning, Digital Transformation, Supplier relation management, Customer service excellence

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Manager — Vehicle Testing

Tata Motors Ltd
06.2007 - 06.2015

Assistant Manager - Service

Wonder Cars Pvt Ltd.
08.2003 - 05.2007

Service Advisor

Olympia Auto
05.2001 - 07.2003

Service Advisor

Navneet Motors
07.1999 - 04.2001

BE - AUTOMOBILE

RIT College

Manager — Vehicle Preparation Centre

Mercedes-Benz India
7 2015 - Current

EX. MBA - MARKETING

Symbiosis College
Santosh KalbhorProblem Solving Expert