Santosh Katras
Pune
Summary
Dynamic Solution Consultant with GoFrugal Technologies, adept at driving software adoption through tailored training and support. Expert in requirement gathering and ERP implementation, ensuring client satisfaction. Proven technical troubleshooting skills complemented by strong communication abilities, facilitating seamless collaboration between clients and development teams. Passionate about delivering impactful solutions in diverse retail environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solution Consultant
GoFrugal Technologies (ZOHO Corporation Pvt Ltd)
Pune
03.2022 - Current
- Conducted end-to-end software training, installation, and support for clients during UAT (User Acceptance Testing) and Go-Live phases, ensuring smooth adoption of solutions.
- Took ownership of the incident/Challenges management lifecycle, prioritizing based on business impact, and severity.
- Coordinated with cross-functional IT teams and vendors to drive timely issue resolution.
- Performed root cause analysis and maintained detailed documentation, knowledge base, and best practices.
- Delivered clear communication of technical issues to non-technical stakeholders, and supported product enhancement discussions.
- Mentored junior team members, and served as a subject matter expert in incident management processes.
- Played a vital role in post-implementation support, ensuring customer satisfaction, and timely resolution of issues.
Software Developer
BotERP software solution(A Group OF Avibha)
Bavdhan, Pune
01.2020 - 03.2022
- Developed and implemented product features using Java FX and Swing technologies.
- Customized print profiles and reports utilizing BIRT Reporting Tool.
- Executed database queries and performance tuning with SQL Server and PostgreSQL.
- Resolved application-level issues through technical support for end users.
- Collaborated with cross-functional teams to enhance features and deliver tailored solutions.
Software Developer (Java)
Tech - Ciz software solutions Pvt Ltd.
Rahuri
04.2018 - 11.2019
- Developed software applications using Java (MVC Framework), enhancing backend logic and UI integration.
- Ensured responsive design and cross-browser compatibility in static website development.
- Utilized GitHub for version control, facilitating effective code collaboration.
- Collaborated with team members to code, test, and deploy web and desktop applications.
- Maintained high software quality through adherence to clean coding practices and thorough documentation.
Hardware Computer Repair Technician
SK Computer Hardware & Software
Vambori
01.2017 - 03.2018
- Diagnosed hardware issues across various computer models and brands.
- Repaired and replaced faulty components in desktops and laptops.
- Installed operating systems and software applications on customer devices.
- Provided technical support to customers both in person and over the phone.
- Advised customers on purchasing decisions for hardware components.
- Configured operating systems for barcode printers, laser printers, and thermal printers, including Windows and antivirus installations.
Education
Java Certification Course - Java(JDBC+Servlets)
Naresh Information Technologies
Hydrabad- Ameerpeth.04-2016
BCA - Computer Applications
Art's, Science & Commerce College Rahuri.
Rahuri, Tal - Rahuri, Dist- Ahmednagar,Maharashtra01.2016
12th - 12th(Commerce)
Mahesh Munot High School Vambori
Vambori, Tal - Rahuri, Dist-Ahmednagar-Maharashtra04-2013
10th - 10th
Mahesh Munot High School Vambori
Vambori, Tal - Rahuri, Dist-Ahmednagar-Maharashtra01.2010
Skills
- Solution consulting
- Software training
- Existing/new SQL query/functions modifications
- Technical support and services
- ERP and software implementation
- Requirement gathering and document preparation
- Software troubleshooting
- All types of laser, thermal, and barcode printer configurations
Certification
- Python learning
- SQL essential
- Java certification (NareshIT Hyderabad)
Languages
English, Hindi, Marathi
Projects
Kitchen Cartage Grocery Delivery App - Food ordering application, Restaurant Management's System - Developing a project for TechCizSoftware solution Pvt Ltd. its invlude KOT, Dine in, Take away, Table mngt, waiterMngt, Table shifting merging
Languages
Marathi
First Language
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Solution Consultant
GoFrugal Technologies (ZOHO Corporation Pvt Ltd)
03.2022 - Current
Software Developer
BotERP software solution(A Group OF Avibha)
01.2020 - 03.2022
Software Developer (Java)
Tech - Ciz software solutions Pvt Ltd.
04.2018 - 11.2019
Hardware Computer Repair Technician
SK Computer Hardware & Software
01.2017 - 03.2018
Java Certification Course - Java(JDBC+Servlets)
Naresh Information Technologies
BCA - Computer Applications
Art's, Science & Commerce College Rahuri.
12th - 12th(Commerce)
Mahesh Munot High School Vambori
10th - 10th
Mahesh Munot High School Vambori
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