Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Languages
Timeline
Generic
Santosh Katras

Santosh Katras

Pune

Summary

Dynamic Solution Consultant with GoFrugal Technologies, adept at driving software adoption through tailored training and support. Expert in requirement gathering and ERP implementation, ensuring client satisfaction. Proven technical troubleshooting skills complemented by strong communication abilities, facilitating seamless collaboration between clients and development teams. Passionate about delivering impactful solutions in diverse retail environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Solution Consultant

GoFrugal Technologies (ZOHO Corporation Pvt Ltd)
Pune
03.2022 - Current
  • Conducted end-to-end software training, installation, and support for clients during UAT (User Acceptance Testing) and Go-Live phases, ensuring smooth adoption of solutions.
  • Took ownership of the incident/Challenges management lifecycle, prioritizing based on business impact, and severity.
  • Coordinated with cross-functional IT teams and vendors to drive timely issue resolution.
  • Performed root cause analysis and maintained detailed documentation, knowledge base, and best practices.
  • Delivered clear communication of technical issues to non-technical stakeholders, and supported product enhancement discussions.
  • Mentored junior team members, and served as a subject matter expert in incident management processes.
  • Played a vital role in post-implementation support, ensuring customer satisfaction, and timely resolution of issues.

Software Developer

BotERP software solution(A Group OF Avibha)
Bavdhan, Pune
01.2020 - 03.2022
  • Developed and implemented product features using Java FX and Swing technologies.
  • Customized print profiles and reports utilizing BIRT Reporting Tool.
  • Executed database queries and performance tuning with SQL Server and PostgreSQL.
  • Resolved application-level issues through technical support for end users.
  • Collaborated with cross-functional teams to enhance features and deliver tailored solutions.

Software Developer (Java)

Tech - Ciz software solutions Pvt Ltd.
Rahuri
04.2018 - 11.2019
  • Developed software applications using Java (MVC Framework), enhancing backend logic and UI integration.
  • Ensured responsive design and cross-browser compatibility in static website development.
  • Utilized GitHub for version control, facilitating effective code collaboration.
  • Collaborated with team members to code, test, and deploy web and desktop applications.
  • Maintained high software quality through adherence to clean coding practices and thorough documentation.

Hardware Computer Repair Technician

SK Computer Hardware & Software
Vambori
01.2017 - 03.2018
  • Diagnosed hardware issues across various computer models and brands.
  • Repaired and replaced faulty components in desktops and laptops.
  • Installed operating systems and software applications on customer devices.
  • Provided technical support to customers both in person and over the phone.
  • Advised customers on purchasing decisions for hardware components.
  • Configured operating systems for barcode printers, laser printers, and thermal printers, including Windows and antivirus installations.

Education

Java Certification Course - Java(JDBC+Servlets)

Naresh Information Technologies
Hydrabad- Ameerpeth.
04-2016

BCA - Computer Applications

Art's, Science & Commerce College Rahuri.
Rahuri, Tal - Rahuri, Dist- Ahmednagar,Maharashtra
01.2016

12th - 12th(Commerce)

Mahesh Munot High School Vambori
Vambori, Tal - Rahuri, Dist-Ahmednagar-Maharashtra
04-2013

10th - 10th

Mahesh Munot High School Vambori
Vambori, Tal - Rahuri, Dist-Ahmednagar-Maharashtra
01.2010

Skills

  • Solution consulting
  • Software training
  • Existing/new SQL query/functions modifications
  • Technical support and services
  • ERP and software implementation
  • Requirement gathering and document preparation
  • Software troubleshooting
  • All types of laser, thermal, and barcode printer configurations

Certification

  • Python learning
  • SQL essential
  • Java certification (NareshIT Hyderabad)

Languages

English, Hindi, Marathi

Projects

Kitchen Cartage Grocery Delivery App - Food ordering application, Restaurant Management's System - Developing a project for TechCizSoftware solution Pvt Ltd. its invlude KOT, Dine in, Take away, Table mngt, waiterMngt, Table shifting merging

Languages

Marathi
First Language
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1

Timeline

Solution Consultant

GoFrugal Technologies (ZOHO Corporation Pvt Ltd)
03.2022 - Current

Software Developer

BotERP software solution(A Group OF Avibha)
01.2020 - 03.2022

Software Developer (Java)

Tech - Ciz software solutions Pvt Ltd.
04.2018 - 11.2019

Hardware Computer Repair Technician

SK Computer Hardware & Software
01.2017 - 03.2018

Java Certification Course - Java(JDBC+Servlets)

Naresh Information Technologies

BCA - Computer Applications

Art's, Science & Commerce College Rahuri.

12th - 12th(Commerce)

Mahesh Munot High School Vambori

10th - 10th

Mahesh Munot High School Vambori
Santosh Katras