Santosh KC
Customer care representative
Bangalore City
Summary
Customer-focused professional with a Bachelor's in Computer Applications (BCA) and experience in customer retention. Skilled in troubleshooting, resolving billing issues, and retaining customers across international markets. Adept at meeting targets, managing customer interactions, and delivering high-quality service under pressure.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Advisor 1, Customer Service - Etisalat
Concentrix , India
06.2022 - 09.2023
- As part of the Retention and Collection team at Concentrix India for Etisalat’s voice process, I was responsible for retaining customers looking to cancel their accounts and addressing billing inquiries.
- I managed both national and international customers, including those from Asia, America, and Europe, ensuring effective communication and resolution of payment-related concerns.
- My role also involved informing customers about due amounts and negotiating payment solutions while consistently meeting performance targets.
- Additionally, I demonstrated strong problem-solving skills and the ability to work efficiently under pressure.
Education
Bachelor Of Computer Application -
CMR University
Karnataka Pre University Education - undefined
CMR PU College
Indian Council Of Secondary Education (ICSE) - undefined
Clarence High School
Skills
- Communication Skills
- Customer Retention
- Target Achievement
- Time Management
- Documentation Skills
- Team Collaboration
Timeline
Advisor 1, Customer Service - Etisalat
Concentrix , India
06.2022 - 09.2023
Karnataka Pre University Education - undefined
CMR PU College
Indian Council Of Secondary Education (ICSE) - undefined
Clarence High School
Bachelor Of Computer Application -
CMR University
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