Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santosh Khot

Bangalore

Summary

Productive unit manager with highly developed skills the field. Hands-on experience managing financial resources and providing exceptional customer service in healthcare facility. Resolves problems quickly. Skilled in managing and maintaining physician orders and supervising nursing staff according to policies and regulations.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Unit Head

NoBroker
Bangalore
05.2020 - 04.2024
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Identified areas for improvement in workflow processes, equipment utilization, or other operational issues.
  • Developed plans of action for resolving operational issues identified through analysis of data sources.
  • Assisted with recruitment efforts by conducting interviews and assessing candidates' qualifications for open positions.
  • Trained new employees on material handling operations and methods as well as safety protocols.
  • Created detailed reports outlining progress made towards meeting departmental objectives.

Operation Executive/ Seller Support

GlowRoad
Bangalore
10.2019 - 03.2020
  • Resolved customer complaints in a timely manner by liaising between customers and internal teams.
  • Analyzed operational data to identify areas of improvement in productivity and cost savings.
  • Identified potential risks associated with daily operations activities and developed strategies to mitigate them.
  • Maintained up-to-date records of all operational activities in accordance with company policies and procedures.
  • Reviewed customer feedback surveys for insights into improving service delivery processes.
  • Performed root cause analysis on process failures to identify opportunities for improvement.
  • Coordinated with vendors and suppliers to optimize supply chain performance.

Customer Care Executive

Udaan.com
Bangalore
03.2019 - 10.2019
  • Assisted customers with product selection based on individual needs.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Analyzed call data to determine areas of improvement in customer care process.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Subject Matter Expert

Flipkart.com
Bangalore
08.2013 - 02.2019
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Created technical documentation including system diagrams, process flow charts, and white papers.

Assistant Claim Processing Executive

HGS
Bangalore
03.2011 - 03.2013
  • Created and maintained relationships with key stakeholders.
  • Organized and facilitated regular meetings with senior management teams.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Bachelor of Arts - Arts

KMAC Colledge Bedkihal
Bedakihal
03-2006

Skills

  • Employee Relations
  • Innovation management
  • Safety enforcement
  • Supply Management
  • Staff Scheduling
  • Report Preparation
  • Behavioral Management
  • Operations Management
  • Staff Training
  • Quality Control
  • Staff Development

Languages

English
First Language
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2

Timeline

Unit Head

NoBroker
05.2020 - 04.2024

Operation Executive/ Seller Support

GlowRoad
10.2019 - 03.2020

Customer Care Executive

Udaan.com
03.2019 - 10.2019

Subject Matter Expert

Flipkart.com
08.2013 - 02.2019

Assistant Claim Processing Executive

HGS
03.2011 - 03.2013

Bachelor of Arts - Arts

KMAC Colledge Bedkihal

Similar Profiles

CREATE PROFILE
Santosh Khot