Summary
Overview
Work History
Education
Skills
Technology
Timeline
AdministrativeAssistant
Santosh Kulkarni

Santosh Kulkarni

Auranagabd,Maharashtra

Summary

Insightful Information Technology Manager with 16+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

IT Manager

Garware Polyester Ltd
Aurangabad, Maharashtra
07.2013 - Current
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Increased IT productivity, efficiency, agility and responsiveness, leading team of 6 to design VMware high-availability solution.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.

Asst Manager IT

Skoda Auto India Pvt Ltd
Aurangabad, Maharashtra
07.2011 - 07.2013
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Worked closely with DGM IT to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Achieved 99% customer satisfaction rate while administering windows systems.

Sr. Officer IT

Endurance Technologies Ltd
Aurangabad, Maharashtra
05.2007 - 07.2011
  • Performed network security design and integration duties.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and executed resolution for all network and server issues.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Maintained network performance by performing network monitoring, analysis, and performance tuning.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Troubleshot network problems and escalated problems to vendor.
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Provided planning for annual budgets to fund IT projects and controlled spending within budget.
  • Performed preventive maintenance on server infrastructure, maintaining average uptime of 99.9%.

IT Engineer

Accel Frontline Ltd
Aurangabad, Maharashtra
12.2006 - 05.2007
  • Maintained service schedule for software and hardware.
  • Provided technical support in both on-site and telephone consultations.
  • Performed scheduled service work, including installations, testing and repairs.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 70 users.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Oversaw development and maintenance of organization computer systems and intranet.

IT Support Engineer

Accord Computers Pvt Ltd
Aurangabad, Maharashtra
05.2004 - 12.2006
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Activated accounts for clients interested in new services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Submitted service tickets for equipment maintenance requests.
  • Facilitated maintenance team training procedures to align with company standards.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Fielded average of 10 inbound phone calls to deliver effective support and remotely resolve service issues.

Education

Master of Science - Computer And Information Sciences

DR. B.A.M.U
Aurangabad
03.2004 - 10.2006

Bachelor of Science - Computer And Information Sciences

DR. B.A.M.U
Aurangabad
03.2001 - 03.2004

Skills

Datacenter

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Technology

  • Cisco
  • VMware
  • Symantec
  • Dell
  • HP
  • IBM
  • Microsoft
  • RedHat

Timeline

IT Manager

Garware Polyester Ltd
07.2013 - Current

Asst Manager IT

Skoda Auto India Pvt Ltd
07.2011 - 07.2013

Sr. Officer IT

Endurance Technologies Ltd
05.2007 - 07.2011

IT Engineer

Accel Frontline Ltd
12.2006 - 05.2007

IT Support Engineer

Accord Computers Pvt Ltd
05.2004 - 12.2006

Master of Science - Computer And Information Sciences

DR. B.A.M.U
03.2004 - 10.2006

Bachelor of Science - Computer And Information Sciences

DR. B.A.M.U
03.2001 - 03.2004

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