Santosh Kumar

• Across India
• Support on the fully automated analyzer to implementation of specialized parameters
• Calibration and troubleshooting, QC protocols implementation, and supervision
• Promotion or introduction of specific parameters to the doctors.
• Documented clients' issues and processes of resolution.
• Trained staff on proper use of Dry automated systems and conducted orientation seminars.
• Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
• Performed troubleshooting, maintenance and optimization of applications.

• Area coverage: - Across India

Key Role:

• Responsible for new Product launching strategy and its successfully implementation then after conduct trainings of FA
• Extensively associate with field staff for product promotion.
• Liaised between customers and manufacturing to design new product.
• Configured hardware, devices and software to set up work stations for sales and service associates.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Troubleshooting for all automated Cell counter and Biochemistry analyzer
• Training to field associate & new joiner training center.
• Continually expanded knowledge of Hematology automations and other product line.
• Researched product's technical specifications and accurately communicated information.
• Supporting in Tender documentation and demonstration
• Taking participation in online tender
• Facilitating CME’s and National or State Conferences

• Area Coverage: HP, J&K, HR
• Key Role:
• Operational training and troubleshooting's on fully automated and semi-automated Chemistry, Hematology, Protein Chemistry, serology instruments.
• Met with internal and external customers to develop relationships and foster co-innovation opportunities.
• Support to external clients on fully automated and semi automated analyzer to implementation of specialized parameters.
• Parameter promotions to the external and internal users.

• Handled various validation studies in reputed intuitions Like AIIMS Delhi, RML Delhi, R&R (Army) Delhi.
• Worked on D.S.I.R funded projects with governments like B.R.O, C.R.P.F, etc.
• Responsible for training staff on equipment operation and troubleshooting.