Santosh Kumar
Hyderabad
Summary
I have over eight years of experience in the banking sector, with a focus on compliance, payment processing, and customer off-boarding. In addition, I am well-versed in FATCA regulations and have successfully implemented compliance measures at my previous organization.
Overview
19
19
years of professional experience
Work History
Customer Service Executive
HSBC Electronic Data Processing India Ltd
Hyderabad
04.2015 - Current
- I am Deceased Customer Off-Boarding Quality Checker and I am responsible for ensuring that all customer accounts are properly processed and closed when a customer passes away.
- This includes reviewing customer account information, checking for errors or discrepancies, and processing payments.
- Work with customer's family or representative to ensure all necessary paperwork is in order.
- Ensure customer's family or representative is satisfied with the results.
Foreign Account Tax Compliance Act (FATCA) Analyst
HSBC
Hyderabad
04.2015 - Current
- As a FATCA Analyst I was responsible for ensuring compliance with FATCA regulations.
- This includes collecting and analyzing data, preparing reports, and communicating with stakeholders.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Sr. Process Associate
TATA CONSULTANCY SERVICES
Chennai
03.2013 - 04.2015
- Handling different types of customer bank accounts transfers & maintaining the customer deposits for CITI BANK Australia.
- I was responsible for processing payments made to CITI Bank Australia customers.
- Strict adherence to OFAC.
- Every day I made sure the payments that were sent were going to be applied to the correct account(s) and that the funds are available.
- Every day, after I post payments I made sure that everything is reconciled for whichever clients that I am assigned to that month.
- Filing and scanning all payment reports and making sure that the deposit amounts correlate to the posting reports prior to scanning.
USA AR Calling
DELL INTERNATIONAL SERVICES
Chennai
08.2012 - 03.2013
- Calling US Health Insurance companies to update and resolve the payment status of outstanding claims or claim rejections.
- I was responsible for reviewing applications for individual coverage contracts.
Business Development Manager:
AP Interiors
Hyderabad
06.2010 - 03.2012
- B2B and B2C Sales and Marketing of House hold and Office Interior products.
- Worked as a Business Development Manager at AP Interiors for Two Years.
- Cold calling the prospective customers and intruding the company and company products and making appointment.
- Face to Face interaction customers.
- Preparation of quotations and finalizing the deals.
- Manning the logistics.
- Main products at AP Interiors was Office cubical, Chairs, False Ceiling, Modular Kitchens and furniture’s.
Education
MBA - Finance And Marketing
Aurora’s Business School
Hyderabad03.2010
Bachelor of Science -
Aurora’s Degree College
Hyderabad03.2008
Skills
- Quality Checker
- Sales and Marketing
- FATCA
- Sanctions Screening
- Payments Processing
- Flexible and Adaptable
- Multitasking Abilities
Timeline
Customer Service Executive
HSBC Electronic Data Processing India Ltd
04.2015 - Current
Foreign Account Tax Compliance Act (FATCA) Analyst
HSBC
04.2015 - Current
Sr. Process Associate
TATA CONSULTANCY SERVICES
03.2013 - 04.2015
USA AR Calling
DELL INTERNATIONAL SERVICES
08.2012 - 03.2013
Business Development Manager:
AP Interiors
06.2010 - 03.2012
MBA - Finance And Marketing
Aurora’s Business School
Bachelor of Science -
Aurora’s Degree College
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