Santosh Kumar
Divisional Manager FES Loans
Lucknow
Summary
Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Divisional Manager
Mahindra & Mahindra Financial Services Ltd.
Lucknow
06.2005 - Current
- Worked as Branch Manager at Ballia & Raebareli from 2008 to 2013, work included Business as well as Collection of all products.
- Worked as Territory Manager from 2013 to 2016 at Faizabad & Allahabad Location where 5 Branch Managers were reporting & 50 were indirect reportees.
- Currently working as Divisional Manger-Farm Equipment Loans & Handling Team of 80 Employees, 7 were direct reporting.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Handling New as well as Refinance Business & Maintaining Collection Portfolio for more than 8000 Contracts by 95% NOD.
- Handling approx 50 New Dealerships by providing them services within TAT.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Involving & Maintaining Relations with OEM for Business & Market Share Growth.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Led operational team in development, rollout, and management of new product lines.
Education
MBA - Marketing
06.2003 - 04.2005
Bachelor of Science - Computer Science
07.1999 - 04.2002
Intermediate -
06.1997 - 06.1999
Skills
Operations management
Certification
Branch Manager Certification
Timeline
Super Manager for First Time Managers conducted by IIM(Indore)
01-2016
Footprints-Customer Rise Story
10-2013
Branch Manager Certification
07-2013
Divisional Manager - Mahindra & Mahindra Financial Services Ltd.
06.2005 - Current
Institute of Productivity And Management - MBA, Marketing
06.2003 - 04.2005
Osmania University - Bachelor of Science, Computer Science
07.1999 - 04.2002
Govt.Model Senior Secondary School - Intermediate,
06.1997 - 06.1999
Similar Profiles
Aniruddh BhurtiyaAniruddh Bhurtiya
Assistant Vice President (IT-GRC) at Mahindra & Mahindra Financial ServicesAssistant Vice President (IT-GRC) at Mahindra & Mahindra Financial Services
Subham ChakrabortySubham Chakraborty
Purchase and Project Lead Managing ITSM Support at Mahindra and Mahindra Financial Services Ltd.Purchase and Project Lead Managing ITSM Support at Mahindra and Mahindra Financial Services Ltd.
Latha Vasantha malaLatha Vasantha mala
Deputy Manager at Mahindra & Mahindra Financial Services Ltd.Deputy Manager at Mahindra & Mahindra Financial Services Ltd.
MAKRAND PANDEYMAKRAND PANDEY
Circle Head & AVP HR at Mahindra & Mahindra Financial Services Ltd.Circle Head & AVP HR at Mahindra & Mahindra Financial Services Ltd.
Ritika AgarwalRitika Agarwal
Power BI Developer at Tata Consultancy ServicesPower BI Developer at Tata Consultancy Services