Santosh Kumar
Bengaluru
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
CX100
08.2021 - Current
- Managed the Amazon account, achieving annual revenue of approximately $1 million
- Spearheaded inside sales efforts, acquiring 50+ new projects and enhancing account performance by 30%
- Oversaw 10 accounts to ensure client satisfaction and operational efficiency
- Effectively handled escalations and managed 25 resources, serving as the primary problem-solver and reducing resolution time
- Developed and executed strategic account plans, leading to a 30% increase in account revenue
- Leveraged UX design expertise to craft customized solutions aligned with client objectives
- Collaborated with delivery teams on 50+ projects, ensuring successful execution and meeting 80% of project deadlines
- Built and maintained strong stakeholder relationships, facilitating seamless communication
- Monitored industry trends to adapt strategies, resulting in a 20% increase in market share
- Designed and delivered impactful proposals and presentations, winning 50+ new business deals
Founder and Sales and Marketing Head
Nxtzeal
07.2017 - 08.2021
- Company Overview: Digital marketing and Web design agency
- Spearheaded the agency's vision and mission, setting strategic goals and driving business growth
- Successfully acquired and retained a diverse client base, both domestic and international
- Overseen the entire project lifecycle, from initial client consultation to final delivery, ensuring timely and high-quality results
- Collaborated closely with design and development teams to create innovative and visually appealing websites and digital marketing campaigns
- Led digital marketing initiatives, including SEO, PPC, social media marketing, and email marketing, resulting in a 200% increase in client business
- Continuously monitored and optimized marketing campaigns to maximize ROI and deliver exceptional results
- Built a strong portfolio of 100+ successful website, branding, and software projects
- Fostered long-term client relationships through exceptional communication, transparency, and a commitment to exceeding expectations
- Actively sought new business opportunities and partnerships to expand the agency's reach and revenue
- Digital marketing and Web design agency
Co-Founder and Sales and Marketing Head
Monkey Funky Studios
05.2014 - 07.2017
- Co-founded and led the strategic direction of Monkey Funky Studios, a creative agency specializing in branding and graphic design
- Developed and implemented effective marketing strategies to attract new clients and build brand awareness
- Managed and mentored a team of creative professionals, fostering a collaborative and innovative work environment
- Spearheaded business transformation initiatives, aligning creative processes with strategic business objectives
- Optimized operational efficiency by implementing process improvements and leveraging automation tools
- Collaborated with cross-functional teams to identify and execute growth opportunities
- Successfully delivered end-to-end branding and design projects for a diverse range of clients
Business Development Manager
Alma Mater Store
06.2013 - 02.2014
- Conducted in-depth market research to identify growth opportunities
- Developed and implemented strategic plans to drive customer acquisition and retention
- Implemented automation solutions, improving operational efficiency by 70%
- Built strong relationships with key stakeholders to ensure project success
Business Development
Cloud Mentor
01.2013 - 01.2014
Team Lead
Eco Car Care
01.2011 - 01.2013
Investment Analyst
J P Morgan
01.2010 - 01.2011
Education
MBA - Finance
New Horizon College of Engineering
Bangalore08-2010
Bachelor of Science - Biotechnology
SRM
Chennai05-2007
Skills
- Account Management
- Client Relationship Management
- Sales
- Business Development
- UX Design
- Problem-Solving
- Market Research
- Leadership
- Team Management
- Project Management
- Customer Acquisition
- Client Retention
- Communication
- Negotiation
- Time management
- Decision-making
- Team leadership
- Customer service
- Business development
- Contract management
Certification
- Google AdWords - Google
- Google Analytics - Google
- UI - UX Designer - Design boat
- Digital Marketing - Udemy
- Product Management - Hellopm
Timeline
Manager
CX100
08.2021 - Current
Founder and Sales and Marketing Head
Nxtzeal
07.2017 - 08.2021
Co-Founder and Sales and Marketing Head
Monkey Funky Studios
05.2014 - 07.2017
Business Development Manager
Alma Mater Store
06.2013 - 02.2014
Business Development
Cloud Mentor
01.2013 - 01.2014
Team Lead
Eco Car Care
01.2011 - 01.2013
Investment Analyst
J P Morgan
01.2010 - 01.2011
MBA - Finance
New Horizon College of Engineering
Bachelor of Science - Biotechnology
SRM
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