SANTOSH KUMAR
Summary
Transformation leader with 15+ years of experience driving Finance, Analytics, Cloud and AI-led business modernization across Insurance, BFSI and Manufacturing. Proven in CXO advisory, GenAI adoption, Scaled AI Marketing, ERP modernization and enterprise operating model transformation. Strong blend of strategy, delivery, and revenue ownership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transformation Manager – Actuarial, Finance & Operations Strategy
Sun Life Global Solutions
01.2025 - Current
- Delivered USD 4M recurring savings via cloud optimization and automation.
- Built GenAI Operations Squad enabling automated triage and predictive insights.
- Led actuarial platform redesign (Moody’s Axis).
- Owned QBRs with AVPs and Steering Committees using KPI dashboards.
APAC Leader – Finance & AI Transformation
Johnson Controls (Infosys Consulting)
01.2023 - 01.2025
- Led Oracle Fusion transformation across 9 APAC markets.
- Shaped USD 5M+ AI & Analytics pipeline.
- Designed Scaled AI Marketing model integrating CRM + GenAI for personalization, lead scoring and campaign optimization.
- Delivered 30% faster campaign turnaround via automation and GenAI accelerators.
- Built AI maturity frameworks and reusable accelerators.
Service Delivery & Transformation Leader – Insurance Finance
Canada Life
01.2021 - 01.2022
- Led IFRS17 operating model across SAP FPSL and actuarial platforms.
- Improved reporting stability through automation and workflow redesign.
Senior Engagement Manager – Digital Strategy & Analytics
Economical Insurance Canada
01.2015 - 01.2021
- Led multi-year digital and analytics programs across marketing and underwriting.
- Delivered segmentation, GTM optimization and portfolio analytics.
- Managed P&L and executive governance.
Manager – Process Optimization & Analytics
ATB Financial / IBM / Tech Mahindra / CTS
01.2006 - 01.2015
- Oracle Finance consulting and cloud analytics delivery.
- Led large analytics portfolios and compliance initiatives.
Education
MBA -
IIM Lucknow
B.Tech -
PMP
Skills
- Enterprise Transformation Strategy
- Scaled AI Marketing & GenAI Enablement
- Finance Modernization (IFRS17, R2R, P2P, O2C)
- Operating Model Design
- Cloud & FinOps (AWS, Azure, Oracle)
- Advanced Analytics & BI
- SAP S/4HANA
- Oracle Fusion
- AI/ML Ops
- Automation
- CXO Stakeholder Management
- Large Program Delivery
Custom Section
- Finance + AI + Marketing Transformation crossover
- Built GenAI squads from scratch
- Strong CXO advisory capability
- Consulting + delivery + revenue ownership
Certification
- Salesforce Certified AI Associate
- Microsoft Azure AI Fundamentals
- Google Cloud Digital Leader
Timeline
Transformation Manager – Actuarial, Finance & Operations Strategy
Sun Life Global Solutions
01.2025 - Current
APAC Leader – Finance & AI Transformation
Johnson Controls (Infosys Consulting)
01.2023 - 01.2025
Service Delivery & Transformation Leader – Insurance Finance
Canada Life
01.2021 - 01.2022
Senior Engagement Manager – Digital Strategy & Analytics
Economical Insurance Canada
01.2015 - 01.2021
Manager – Process Optimization & Analytics
ATB Financial / IBM / Tech Mahindra / CTS
01.2006 - 01.2015
MBA -
IIM Lucknow
B.Tech -
PMP