Santosh Kumar
Pune
Summary
Dynamic Project Manager with a proven track record at Tech Mahindra, excelling in budget management and stakeholder engagement. Spearheaded the TOTSCo Hub, processing over 13M messages, while enhancing system performance through ETL processes. Adept in AWS QuickSight and committed to delivering high-quality business intelligence solutions.
Overview
14
14
years of professional experience
Work History
Project Manager
Tech Mahindra
11.2024 - Current
- Operate the TOTSCo Hub, a secure messaging platform enabling real-time data exchange between communication providers, streamlining customer switching processes.
- Processed 13M+ messages and supported 174K+ successful customer switches since launch (Sep 2024).
- Oversaw project financials, tracking budgets, managing license renewals, and conducting monthly/quarterly/yearly forecasting.
- Managed service line revenue to align with financial targets and support business objectives.
- Handle SOW/PO creation, maintain MSAs with annual cost updates, manage project risks and audits, and conduct regular stakeholder updates and commercial reviews.
- Support deployments across production and non-production environments, ensuring application uptime and availability.
- Led successful transition of a BI application with formal sign-off on SLAs and effort estimations.
- Monitor and ensure adherence to SLA/KPI metrics on a monthly basis.
- Manage resource operations including timesheets, leave, and roster planning, allocation, onboarding/off boarding, and audit compliance.
- Provided 24/7 production support with Tech Mahindra, ensuring platform availability and reliability for seamless operations.
- Identified product limitations and designed scalable solutions to meet evolving client requirements.
- Debug, analyze, and resolve system issues using ETL processes and database scripts to improve system performance and stability.
- Develop dashboards and reports using AWS QuickSight; administer Island Browser for secure VPN access.
- TOTSCo is a not-for-profit company, established by the UK telecommunications industry in June 2022. Our mission is simple: to simplify switching for fixed voice and broadband services—for both residential and business customers.
Operations Lead (L2)
Tech Mahindra
10.2020 - 11.2024
- Possess strong functional expertise as an Operations Lead (L2) in the Telecom domain, driving design, development, implementation, and optimization of BI solutions including ETL, campaign management, reporting, and visualization using Power BI.
- Managed end-to-end operations delivery for Tier-1 telecom client, ensuring timely SLA/KPI reporting, overseeing release management, and coordinating incident/problem management.
- Lead DTAC operations across ETL processes, SAP Business Objects administration, Qlik Sense administration, server management, campaign execution, and periodic reporting (daily/monthly).
- Ensure high availability and performance of SAP Business Objects applications including CMC and BI Launchpad.
- Performed pre- and post-deployment health checks, validated connections, and tuned performance for SAP Business Objects reports and environments to maintain optimal functionality.
- Design and implement complex security rules in Qlik Sense Management Console (QMC), including role-based access, app-level, and sheet-level restrictions.
- Manage Qlik N-Printing operations including scheduled task execution, user management, filter configuration, and group setup.
- Executed application migrations in Qlik Sense, addressing critical compatibility and performance issues to facilitate smooth transitions.
- Demonstrate strong understanding of Qlik Sense architecture, including server setup, QMC (Qlik Management Console), and Qlik Hub functionalities.
- A major mobile network operator in Thailand (now merged with True) providing 2G, 3G, 4G, and 5G services, known for tourist SIM cards and digital services.
Business Intelligence Analyst
Tech Mahindra
02.2018 - 10.2020
- Generate weekly, monthly, and ad-hoc reports; investigate and resolve data discrepancies raised by business stakeholders.
- Perform pre-load validations including file availability and database connectivity checks; coordinate with source system SPOCs to resolve upstream data issues.
- Analyze, troubleshoot, and resolve production issues to ensure minimal downtime and data accuracy.
- Design and maintain flowcharts and workflow diagrams to document processes and improve operational clarity.
- Manage Vodafone operations including SAP BusinessObjects administration, Qlik Sense administration, server management, campaign execution, and daily sales reporting.
- Support VHA_BI_Operations project using data warehousing tools such as SAS, Teradata, Oracle, and IBM DataStage; ensure timely and accurate report delivery under BAU activities.
- Execute deployments and provide support across production and non-production environments, ensuring system stability.
- Perform day-to-day application support, monitoring, and maintenance activities to ensure high availability and performance.
- Oversaw all reporting tasks related to Vodafone Australia's payment, campaign, roaming, bill, plan, and data utilization activities.
System Analyst
UST Global
03.2014 - 01.2018
- Managed global GE real estate data, delivering reports on owned and leased properties, lease obligations, and active projects.
- Designed and delivered executive-level reports to support senior management decision-making on property portfolio and project status.
- Developed Universes using SAP Business Objects Web Intelligence 3.1 with Oracle database connectivity (ODBC).
- Designed new reports, enhanced existing dashboards, and created ad-hoc reports; managed user access across Development, Staging, and Production environments.
- Performed administration tasks for Qlik Sense and SAP Business Objects, including application/report migration, scheduling, and user provisioning.
- Led Informatica 9.1 workflows for ETL backtracking; validated SQL queries and conditions using SQL Developer and Toad.
- Built interactive visualizations using charts, KPIs, selectors, and other dashboard components to represent complex datasets.
- Automated report distribution via Excel exports and Business Objects public folders; ensured timely delivery to end users.
- Published and scheduled reports in SAP Business Objects Enterprise (Info View) for weekly, monthly, and annual reporting cycles.
- Developed interactive dashboards in Qlik Sense using components such as list boxes, sliders, buttons, charts, and bookmarks.
Senior Process Executive Operation
Infosys
07.2012 - 02.2014
- Health Care Support project is developed for US Healthcare client (Aetna Healthcare). It is a complete automation of Reports.
- As acting team lead operations, the basic KRA’s are to manage a team of 12-15 team for Health care domain Stabilizing and maintaining a steady track record, rigorous audits.
- Report data match with Aetna ETL tools data.
- Involved in escalating high-prioritized tickets regarding extractions, Performance Issues and load failures.
- Oversaw daily operations of the team to maintain workflow and productivity. of the team. All BO scheduled report delivery on time.
- Monitored application availability and backups regularly to minimize downtime. BO backup, house hold task & Application availability.
Education
PGDBM - Marketing
Indira School of Business Studies
Pune01-2007
B.I.T (M.A.H.E.) - Computer and Information Sciences
School of Information Technology
Delhi01-2003
Skills
- Project management and delivery
- Budget and resource management
- Business intelligence operations
- ETL processes
- Risk assessment and management
- Stakeholder engagement
- Island browser administration
- VPN configuration
- Campaign strategy management
- Reporting tools expertise
- AWS QuickSight proficiency
- SAP BusinessObjects knowledge
- Power BI skills
- Qlik Sense experience
Disclaimer
I, Santosh Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Project Manager
Tech Mahindra
11.2024 - Current
Operations Lead (L2)
Tech Mahindra
10.2020 - 11.2024
Business Intelligence Analyst
Tech Mahindra
02.2018 - 10.2020
System Analyst
UST Global
03.2014 - 01.2018
Senior Process Executive Operation
Infosys
07.2012 - 02.2014
PGDBM - Marketing
Indira School of Business Studies
B.I.T (M.A.H.E.) - Computer and Information Sciences
School of Information Technology