Summary
Overview
Work History
Education
Skills
Timeline
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Santosh Kumar H

Santosh Kumar H

IT
Hyderabad,TS

Summary

18+ years of experience in Telecom, Banking & Broadcast industries with strong expertise in Singl.eView Billing, Irdeto and BSS systems. Proven track record as a Technical Manager leading cross-functional teams to deliver complex IT solutions. Skilled in billing migrations, solution architecture, system integrations, and stakeholder management. Adept in managing SLAs, application support, production operations, and driving service excellence. Strong functional knowledge of Rating, Billing, Customer Management, and Payment Gateways. Adept in SQL performance tuning, Unix/Perl scripting, integration, and support of large Oracle databases.

Overview

18
18
years of professional experience

Work History

Senior Consultant

CSGI
07.2023 - Current
  • Led billing system upgrades (v10 to v12) for global telecom clients (Lebanon, Indonesia).
  • Oversaw stakeholder engagement, system integration, deployment, and production transition.

Technical & Delivery Manager

Kyndryl / IBM
01.2016 - 07.2023
  • Managed 8+ critical applications for TSB (UK) including Payments, BI, and DWH.
  • Oversaw IAM operations across 54 IBM LATAM accounts, handling SLA adherence, audits, and agile delivery.
  • Led transformation and operations of BSS systems for Airtel Africa, including incident and release management.

SME & Team Lead

Diksha / Accenture
09.2013 - 08.2015
  • Delivered production support and enhancements for Optus (Australia) billing systems.
  • Managed design, implementation, incident handling, and inter-team coordination.

Technical Specialist

Tata Elxsi
08.2012 - 09.2013
  • Led ICC & CAS implementation for TrueVisions (Thailand). Conducted workshops and supported testing cycles.

System Analyst / Module Lead

Mahindra Satyam
06.2007 - 07.2012
  • Delivered convergent billing solutions for MTNL (Mumbai & Delhi). Designed and developed rating, recurring tariff, GL codes, discount, deposit and MNP solutions.
  • Coordinated across teams, addressed architectural gaps, and worked directly with senior stakeholders.

Education

Jawaharlal Nehru Technological University (JNTU)
Hyderabad, India
04.2001 -

Skills

Experienced in multiple programming languages including Python, PL/SQL, SQL, Perl, Shell, and C

Timeline

Senior Consultant

CSGI
07.2023 - Current

Technical & Delivery Manager

Kyndryl / IBM
01.2016 - 07.2023

SME & Team Lead

Diksha / Accenture
09.2013 - 08.2015

Technical Specialist

Tata Elxsi
08.2012 - 09.2013

System Analyst / Module Lead

Mahindra Satyam
06.2007 - 07.2012

Jawaharlal Nehru Technological University (JNTU)
04.2001 -

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Santosh Kumar HIT