Santosh Kumar Nayak
District Manager
Nabarangpur,Odisha
Summary
Highly motivated and skilled professional seeking a challenging opportunity with a reputable organization. Goal is to utilize abilities and experience to contribute to company success. Aiming to add value and be encouraged in career growth as part of an esteemed organization.
Overview
11
11
years of professional experience
4029
4029
years of post-secondary education
6
6
Certifications
Work History
District Manager
ODISHA STATE ROAD TRANSPORT CORPORATION
Nabarangpur
07.2023 - Current
- Oversee and manage bus operations under the OSRTC & Ama Bus Stand Scheme.
- Ensure effective and efficient transportation services through scheduling, route management, and depot operations.
- Enforce compliance with transportation regulations and safety standards.
- Supervise and lead a team of drivers, conductors and administrative staff, providing training and performance evaluations.
- Address passenger inquiries, complaints, and feedback to improve service quality.
- Coordinate with local authorities, stakeholders and other departments to ensure smooth operations.
- Develop and implement strategic plans for service enhancements based on performance data and feedback.
- Prepare and submit regular reports on operational performance, service issues and other key metrics.
- Promote positive public relations and conduct awareness campaigns regarding service updates.
Sales Executive
VST TILLERS TRACTORS LTD
11.2021 - 10.2022
- Supporting Dealers to generate leads.
- Providing support to mature leads.
- Bank linkage for finance of Tractors.
- Appointing dealers for vacant districts through Physical scouting.
- Providing sales & DMS training to Dealership staffs.
- Achieving sales target through Dealers Network.
- Taking care of after sales service.
- Liasioning with Govt Officials for subsidy sale as well as institutional sale
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Identified new market opportunities through diligent research and networking.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Process Lead - Govt. & Rural Business
CHOLA MS GENERAL INSURANCE
10.2020 - 11.2021
- Providing online support to 231 Vles to book policy through the Digital Seva portal
- Was also responsible for booking policy through CSC e-GOVERNANCE SERVICES INDIA LIMITED CSC SPV VLEs to achieve rural and Govt. Business target
- Providing training and product knowledge from time to time to book policy digitally
- Organizing different programs to generate leads as well as to visit customers to close the leads generated by VLEs
- Providing support for endorsement as per requirement
- Visiting Rural & Urban level VLEs center to encourage them and to motivate them to book policies with Chola MS General Insurance
District Manager
CSC e-GOVERNANCE SERVICES INDIA LIMITED
07.2019 - 09.2020
- Liasioning with different Department of Odisha Govt
- For all ongoing govt
- Projects
- Coordinating with OCAC (Under IT Department, Government of Odisha) for Implementation of e-Governance Scheme
- Working with Women and Children Welfare Department, Health Department and Food and Civil Supplies Department for providing free IT education to the Anganwadi, Asha Karmis, SHG members and PDS workers under PMGDISHA project
- Implementation of various Govt
- Schemes through VLEs
- Only person responsible for the entire district from planning to implementing
- Providing training and basic knowledge about various schemes launched by Govt
- Of India time to time
- Have worked on projects like Digital Finance Inclusion, Awareness & Access, 'VLE Bazaar' - A rural e-commerce venture, Banking Services through CSP's of different Banks, AEPS Services, CSCs as GST Suvidha Provider, Telehealth Consultations, Government to citizen services like Bharat BillPay, FASTag through CSC, Passport, PAN Card, FSSAI, e- District, Election Commission Services, NPS, PMFBY, PMKMY, PMSYM, PMBMY
- Businesses to Citizen Services like Mobile Recharge, Mobile Bill payments, DTH Recharge, Insurance sales, etc
- Selling & achieving target of Insurance sales through VLEs
- Had conducted BLOCK LEVEL TRAINING PROGRAMME ON 7TH ECONOMIC CENSUS for supervisors and enumerators to implement ECONOMIC CENSUS survey
- And was a core member of 7th ECONOMIC CENSUS
Business Executive (DMT Channel)
MAHINDRA & MAHINDRA FINANCIAL SERVICES
11.2017 - 06.2019
- Building business relationships with new and existing customers
- Understanding customers need and recommending solution
- Creating and maintaining a list of prospective clients
- Motivating with clients to help them move down the sales funnel
- Researching and making outbound calls to prospective clients
- Ensuring completion of pre and post disbursement documentation
- Customer and Dealer relationship management
Marketing and Sales Officer
PERFECT ENGINEERING GROUP
08.2014 - 10.2017
- Marketing of light weight agricultural products of Husqvarna India Products Pvt
- Ltd across south Odisha
- Engaging sub dealers in different strategic locations
- Driving institutional sales
- Maximizing costumer outreach and sales
- Spearheading after sales services and customer relationship
Education
MBA -
Utkal University
BBA - undefined
Utkal University
XII -
B.B College (Commerce)
Nabarangapur, ODISHAX -
Govt. (New) Maidalpur High School
Maidalpur 04.2001 - 01.2007
Skills
- Ability to develop and maintain good customer relationship
- Knowledge and experience in operation of a structured organization and team
- Solid understanding of Government project implementation as per stipulated guidelines
- Ability to recruit best talent among group of candidates and team building
- Capability to disseminate product knowledge and team grooming
- Expertise in activating team and maintaining team spirit within the organization
- Excellent interpersonal skills and commitment to deliverables
- Excellent written and verbal communication skills, documentation, including strong negotiation skills
- Flexibility and adaptability, consistently meet deadlines, excellent evaluation skills
- The ability to be self-motivated, self-managed, and highly organized
- Work well independently and as a team member across multiple levels
- Ability to sell and market any legitimate products/services
- Ability to drive excellent sales strategy and implementation on spot as emergency control
Certification
Certified by many Districts Cultural association in Odisha and Chhattisgarh.
Internship Projects
- Summer Internship, HRD DEPT. NALCO, DAMONJODI, 05/01/13 - 06/30/13, Accumulating primary data on Training & Development process of NALCO., Analysis of online data for a preliminary database on Training & Development facilities at NALCO., Drew inferences from the data collected through questionnaires based on Training & Development opportunities provided to the employees.
- Sales and Distribution Management Project, TASTY CASEW BY LOCAL UNORGANISED MANUFACTURER, In depth study of distribution channel of Ruchak Indian snacks., Suggested roadmap for national level expansion for the company., Strategic plan to launch new product portfolio in states like West Bengal, Chhattisgarh and Andhra Pradesh.
- Marketing Communication Strategy, Prepared marketing communication strategy for Bharat Sales & Services (HERO MOTO CORP.)., Strategy was made after analyzing locality details, mind set of peoples, affordable customers and buying behavior of customers., Budget provisioning after analyzing advertising expenses on various media and sales promotion activities.
- MIP, Ortel Communications, Bhubaneswar, Analyzed the recruitment, selection and training process adopted by Ortel Communication., Analyzed the steps involved in recruitment & training process., Suggested some process to develop the performance & quality of employees.
Personal Information
- Date of Birth: 01/14/93
- Gender: Male
Disclaimer
I hereby affirm that the information furnished by me is true and correct to the best of my knowledge.
Positions Of Responsibility
- Media and Public Relations Committee, Responsible for editing and publishing of placement bulletin and messages of Alumni's, HOD& other faculties., Collection of write ups and photographs of various campus events for media coverage.
- Logistics and Hospitality Team, NAVTAR 2010, Responsible for provision of all equipment required during events., CROSSROADS 2012, 2013, Responsible for provision of stationary equipment required during various in-house competitions, catering, and cultural events.
Timeline
District Manager
ODISHA STATE ROAD TRANSPORT CORPORATION
07.2023 - Current
Sales Executive
VST TILLERS TRACTORS LTD
11.2021 - 10.2022
Process Lead - Govt. & Rural Business
CHOLA MS GENERAL INSURANCE
10.2020 - 11.2021
District Manager
CSC e-GOVERNANCE SERVICES INDIA LIMITED
07.2019 - 09.2020
Business Executive (DMT Channel)
MAHINDRA & MAHINDRA FINANCIAL SERVICES
11.2017 - 06.2019
Marketing and Sales Officer
PERFECT ENGINEERING GROUP
08.2014 - 10.2017
X -
Govt. (New) Maidalpur High School
04.2001 - 01.2007
BBA - undefined
Utkal University
MBA -
Utkal University
XII -
B.B College (Commerce)
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