Santosh Kumar Nayak
Bangalore
Summary
Energetic, results-driven, and customer-focused Retail Manager with more than 13 years of experience in fast-paced retail environments and fluency in 4 languages. Proven track record in tech retail, driving sales growth, optimizing customer experience, and leading high-performing teams. Skilled in translating complex product knowledge into accessible, engaging customer interactions. Strategic thinker and creative problem-solver with a passion for technology, innovation, and delivering results in competitive markets.
Overview
14
14
years of professional experience
Work History
Retail Supervisor
Dyson
Bangalore
02.2024 - Current
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Successfully managed and led a team of 30+ demo experts in a high-volume tech retail environment.
- Responsible for end-to-end recruitment, including shortlisting candidates, interviewing, onboarding, and training, to ensure a strong cultural and performance fit.
- Designed and conducted regular staff training programs focused on product knowledge, customer engagement, and upselling techniques, resulting in a measurable boost in team performance and customer satisfaction.
- Mentored junior team members into leadership roles, fostering internal growth, and reducing staff turnover.
- Set individual and team KPIs, regularly monitored progress, and conducted performance reviews aligned with company goals.
- Promoted a customer-first culture by leading by example, and handling escalations with professionalism and empathy.
Assistant Department Manager
TATA Croma
09.2022 - 01.2024
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Customer Service Specialist
TATA Croma
04.2018 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Built relationships with customers to encourage repeat business.
Brand Promoter
Apple
05.2017 - 03.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Developed creative displays and signage to draw customers to products.
Brand Promoter
Dell
12.2015 - 04.2017
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Engaged customers to communicate key product features.
Sales Associate
Aptronix India Pvt. Ltd
01.2015 - 12.2015
- Company Overview: Apple Premier Reseller
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Apple Premier Reseller
Sales Associate
Staples
02.2011 - 12.2014
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Commerce -
Gandhi Institute of Technology and Management
Bangalore01.2021
Intermediate of Arts -
Anchalika Mahavidyalaya
Hatadihi, Odisha04.2010
10th -
Barahi High School
Bancho, Odisha04.2010
Skills
- Team Management
- Staff training
- Staff recruitment and hiring
- Compliance Assessment
- Work planning
- Data analysis
- Goal setting
- Prioritizing and planning
- Revenue Generation
- Upselling techniques
- Territory development
- Market Condition Analysis
- Excel
- Microsoft Power BI
- SAP ECC
- Litmus World
Hobbies and Interests
Playing Cricket
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Kannada
- Odia
Personal Information
- Father's Name: Mr. Madhusudan Nayak
- Date of Birth: 07/12/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Retail Supervisor
Dyson
02.2024 - Current
Assistant Department Manager
TATA Croma
09.2022 - 01.2024
Customer Service Specialist
TATA Croma
04.2018 - 08.2022
Brand Promoter
Apple
05.2017 - 03.2018
Brand Promoter
Dell
12.2015 - 04.2017
Sales Associate
Aptronix India Pvt. Ltd
01.2015 - 12.2015
Sales Associate
Staples
02.2011 - 12.2014
Bachelor of Commerce -
Gandhi Institute of Technology and Management
Intermediate of Arts -
Anchalika Mahavidyalaya
10th -
Barahi High School
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