SANTOSH KUMAR SINGH
Bengaluru
Summary
Experienced Agile Program Manager /Product Manager / Project Manager / Delivery Manager with PMP, CSM, CSPO, SaFe Agilist, Pragmatic Certified Product Manager, Adobe Digital Experience Developer, and Microsoft Certified Application Developer certifications, bringing over 20+ years of IT experience with 12+ years of expertise in Program, Project, Delivery & Product Management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Principal Technical Program Manager in Oracle Cloud Infrastructure (OCI)
Oracle India Pvt. Ltd
05.2024 - Current
- Lead backend services for the AI Platform on the cloud, managing data science and machine learning projects for language processing, document understanding, and AI Hub
- Provide program-level leadership, overseeing product planning, execution, and monitoring to ensure successful delivery
- Ensure high standards and visibility across various initiatives through comprehensive reporting, management, and governance of overall objectives
- Drive strong alignment and effective communication among functional and technical stakeholders within and across product groups
- Influence and engage various teams, promoting and implementing best practices across board
- Lead delivery of high-quality cloud services with capabilities, scalability, and performance to meet enterprise team needs
- Assist in delivering cloud services using modern Infrastructure as a Service (IaaS) building blocks at OCI
- Manage software development lifecycle, including development, testing, continuous integration (CI), and production operations
- Balance product feature development with operational needs, including writing run books, automating operations, and implementing structured logging and instrumentation for metrics and events
- Leverage internal program tools at OCI to develop, build, deploy, and manage software efficiently
- Mentor and groom technical program managers within team, fostering culture of continuous improvement and professional growth
Associate Director – Technical Program Management / Delivery Lead
Tata Fintech/ Tata Digital
04.2023 - 01.2024
- Building Broking App & Investment content site – Team Size – 80+ (8 Product managers, 3 Engineering managers, 5 Project managers, 4 Designers, 50 Software Development/Implementation Engineers, 10 Software Testers, 3 Architects, 1 Infosec, 4 Infra professional, Analytics and Data Science Engineer)
- Collaborated with senior management to align program objectives to the organization's goals
- Developed program/product roadmap
- Created and maintained a PMO office for the Investment team, including defining standard methodologies, processes, and governance for project & program management
- Translate roadmap into project plans and execute end to end within the planned timelines working closely with product, engineering and other cross-functional teams
- Collaborated closely with Chief Architects, Engineering Heads/Managers/ Teams, Development/Implementation/Integration Vendors, Product Heads, Product Managers, Analytics & Data Science Leads, as well as Legal, CISO/Infosec, and Finance teams, ensuring seamless communication and cooperation
- Managed deliverables from four implementation partners (Market Simplified, TCS BaNCS, DPSecure & AQMS) and internal engineering teams, fostering collaboration and achieving key milestones
- Effectively managed resource allocation, dependencies, impediments, and releases across multiple Agile scrum teams, leading Program Increment Planning events and ensuring continuous improvement in product development and delivery processes
- Maintained project quality standards by implementing effective quality control processes (DevOps & Testing)
- Analysed and documented portfolio/program risks, enabling informed risk mitigation strategies and optimized risk management, ensuring project success
- Lead Steering Committee meetings and Governance Calls, providing strategic guidance, facilitating decision-making and effective risk management
- Provided accurate and timely program status reports, facilitating informed decision-making and maintaining transparency at all organizational levels
- Acted as an Agile coach, guiding software teams, scrum masters, and engineering stakeholders, fostering agility, and promoting a culture of continuous improvement
- Mentored and guided Partner Project Managers and Internal Technical Program Managers, contributing to their professional growth and development
- Worked as scrum master and release train engineer
Principal Technical Program Manager – Engineering & Product
Swiggy
11.2021 - 01.2023
- Participate in product strategy and roadmap planning
- Work closely with project sponsor, cross-functional teams like product management, engineering, design, data science and other teams to plan and develop scope, deliverable, required resources, work plan, budget, and timing for new initiatives
- Identify key requirements and dependencies needed from cross-functional teams and external vendors
- Manage delivering against established business goals/objectives
- Work with stakeholders to identify risks and opportunities across multiple projects within the department
- Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
- Manage Product requests, analyze impact, and ensure change management
- Engage in PRD reviews, feature prioritization, scoping, resource conflicts, scheduling, progress tracking, issue resolution, defect management, beta programs, product release, and product maintenance
- Manage Organization communication on roadmap, upcoming changes and value propositions
- Manage internal stakeholders, keeping them informed, and helping them align their procedures with new changes
- Track and create RCA for Program delays, Production issues, and critical path missed
- Planning, Tracking & Reviewing, and Process Management
- Escalate and resolve platform, other products, and org-level impediments
- Building and maintaining all key engineering delivery timelines
- Ensure consistency in practices, vocabulary, and framework across teams
- Keep the engineering side of the project on schedule, and all parties on track and informed
- Coordinate dependencies, keep track of critical path, and expose risk to the roadmap
- Provide detailed program updates to leadership
- Mentor & Guide Technical Program Managers
- Worked as scrum master and release train engineer
- Awarded Swiggstar Award 'Customer Comes First' for Card Tokenization initiative
Product Manager / Product Delivery Manager / Program Manager
Adobe Systems
09.2013 - 11.2021
- Define vision, roadmap, and capabilities on behalf of business stakeholders
- Create detailed product specifications including customer journeys, and use cases
- Own and communicate the product roadmap
- Engage with business users, other product owners, and cross-functional teams to design, deliver, and support solutions
- Work with Engineering and Analytics teams within the Agile methodology, facilitate planning, assist with execution of sprints, and lead backlog refinement and prioritization
- Plan product launches, collaborate with stakeholders on marketing activities, documentation, support requests and sales enablement
- Clearly communicate plans, insights, data and results to executives, other product teams, cross-functional teams such as marketing, operations, finance
- Supervise and measure launched products and use data for product refinement
- Responsible for ensuring coordination of work efforts at Program level, particularly understanding, and managing key dependencies (between work efforts)
- Owned and managed master schedule/milestone plan, tying work efforts across program together
- Shared and reviewed overall program status along with risks with Executive Sponsors and Steering Committee Members
- Awarded Adobe Munchie Award for leading Classroom/Virtual Training Ecommerce Site & Backend System
- Awarded for seamless migration from Workfront to Financial Force PSA (SFDC ) in Adobe
- Recognized for leading and delivering Adobe's Managed Platform As A Service Web Application which automated delivery of training environments on AWS and Readytech (Azure)
- Improved Customer CSAT for Training Ecommerce and Training Environments from 82% to 94%
Technical Project Manager/Engineering Manager for .NET & BPM projects
Mphasis, HP Company
11.2010 - 09.2013
- Developed and initiated projects, managed costs, and monitored performance
- Managed a team of 10 developers, 2 QA, 1 Architect, 2 Business Analysts to build and automate business processes using Kofax and .NET
- Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
- Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
- Manage customer expectations for project deliverables, managing stakeholder communications, and helping to implement effective system of project governance
- Define and manage well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
- Promote empowerment of team, ensure that each team member is fully engaged in project and making meaningful contribution, and encourage sustainable pace with high levels of quality for team
- Played Product Owner / Scrum Master role
Associate Project Manager – Technical
Computer Science Corporation
12.2007 - 11.2010
Sr. Software Analyst / Developer
Bally Systems
02.2007 - 12.2007
Sr. Associate Engineer/Senior Software Developer
Globallogic
02.2006 - 03.2007
Module Lead
Infosys Technologies
05.2003 - 01.2006
Marketing / Installation Engineer
Encardio-Rites
11.2002 - 05.2003
Education
B.E - Mechanical
Dayananda Sagar College of Engineering
Bengaluru, India06-2002
Class 12 - Science
Hill Top School
Jamshedpur, India06-1998
Class 10 -
Hill Top School
Jamshedpur06.1996
Skills
- Program Management
- Product Management
- Engineering Management
- Backlog Refinement
- Grooming
- Prioritization
- Roadmap
- Program Delivery
- Product Delivery
- Agile
- Product Owner
Certification
- Certified SAFe 5 Agilist - Scaled Agile
- Project Management Professional (PMP) - PMI
- Certified Scrum Master (CSM) - Scrum Alliance
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Microsoft Certified Application Developer (MCAD) - Microsoft
- Data Science with R, SAS, Python, Big Data Hadoop, Spark, Machine Learning & Tableau Training - Simplilearn
Timeline
Principal Technical Program Manager in Oracle Cloud Infrastructure (OCI)
Oracle India Pvt. Ltd
05.2024 - Current
Associate Director – Technical Program Management / Delivery Lead
Tata Fintech/ Tata Digital
04.2023 - 01.2024
Principal Technical Program Manager – Engineering & Product
Swiggy
11.2021 - 01.2023
Product Manager / Product Delivery Manager / Program Manager
Adobe Systems
09.2013 - 11.2021
Technical Project Manager/Engineering Manager for .NET & BPM projects
Mphasis, HP Company
11.2010 - 09.2013
Associate Project Manager – Technical
Computer Science Corporation
12.2007 - 11.2010
Sr. Software Analyst / Developer
Bally Systems
02.2007 - 12.2007
Sr. Associate Engineer/Senior Software Developer
Globallogic
02.2006 - 03.2007
Module Lead
Infosys Technologies
05.2003 - 01.2006
Marketing / Installation Engineer
Encardio-Rites
11.2002 - 05.2003
- Certified SAFe 5 Agilist - Scaled Agile
- Project Management Professional (PMP) - PMI
- Certified Scrum Master (CSM) - Scrum Alliance
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Microsoft Certified Application Developer (MCAD) - Microsoft
- Data Science with R, SAS, Python, Big Data Hadoop, Spark, Machine Learning & Tableau Training - Simplilearn
B.E - Mechanical
Dayananda Sagar College of Engineering
Class 12 - Science
Hill Top School
Class 10 -
Hill Top School
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