SANTOSH KUMAR SINGH
RANCHI
Summary
Results-driven professional with 5 years in service operations and customer support management. Currently a Customer Service Officer specializing in in-house surveying. Focused on enhancing knowledge and technological skills to drive operational efficiency and meet targets.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Manager
ICICI LOMBARD GIC LTD
Western Odisha
04.2025 - Current
- Resolved customer grievances and addressed queries promptly, enhancing customer satisfaction.
- Processed claims in alignment with company performance parameters, contributing to overall service quality.
- Managed claims across Rourkela, Sambalpur, Angul, Jharsuguda, and parts of Cuttack, ensuring compliance with internal guidelines.
Senior Customer Service Manager
ICICI LOMBARD GIC LTD
Bokaro
04.2023 - 03.2025
- Resolved customer escalations, enhancing satisfaction through effective communication and problem-solving.
- Processed 700 claims, meeting established targets while maintaining high quality.
- Handled claim files meticulously, ensuring compliance with accuracy standards.
Customer Service Manager (Team Leader)
ICICI LOMBARD GIC LTD
Patna
06.2015 - 04.2023
- Resolved customer queries and escalated issues to enhance customer satisfaction.
- Handled claim file processing to achieve organizational targets effectively.
- Processed 700 claims, ensuring accurate and timely resolution.
Customer Service Manager (In-house Surveyor)
ICICI LOMBARD GIC LTD
Ranchi
10.2012 - 05.2015
- Handled claims to ensure timely and equitable service for insured clients
- Settled claims for labor and parts, facilitating efficient resolutions with garage services
- Processed claim files in accordance with company procedures to maintain compliance
Customer Service Officer (Off-Role Employee)
ICICI LOMBARD GIC LTD
Ranchi
04.2009 - 09.2012
- Managed claims to provide timely and equitable service to insured clients.
- Processed claims according to company procedures for efficient resolution.
- Coordinated labor and parts cost settlements with garages for efficient repair timelines.
Education
Diploma in Automobile - Automobile Engineering
EIILM UNIVERSITY SIKKIM
Ranchi, India09-2012
INERMEDIATE - COMMERCE
GOSSNER COLLEGE
RANCHI06-2002
MATRICULATION -
AZAD HIGH SCHOOL
RANCHI07-2000
Skills
- Claim processing
- Compliance management
- Risk management
- Data analysis
- Customer relationship management
- Service quality
- Service improvement
- Team leadership
- Conflict resolution
- Communication effectiveness
Disclaimer
I hereby declare that all the above mentioned information are correct to the best of my knowledge if any of the above statements found wrong then the organization can take action against me.
Languages
- HINDI
- ENGLISH
Personal Information
- Date of Birth: 16/08/1985
- Nationality: Indian
- Marital Status: Yes
Timeline
Senior Customer Service Manager
ICICI LOMBARD GIC LTD
04.2025 - Current
Senior Customer Service Manager
ICICI LOMBARD GIC LTD
04.2023 - 03.2025
Customer Service Manager (Team Leader)
ICICI LOMBARD GIC LTD
06.2015 - 04.2023
Customer Service Manager (In-house Surveyor)
ICICI LOMBARD GIC LTD
10.2012 - 05.2015
Customer Service Officer (Off-Role Employee)
ICICI LOMBARD GIC LTD
04.2009 - 09.2012
Diploma in Automobile - Automobile Engineering
EIILM UNIVERSITY SIKKIM
INERMEDIATE - COMMERCE
GOSSNER COLLEGE
MATRICULATION -
AZAD HIGH SCHOOL