Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Santosh Kyatanavar

Summary

Salesforce and ServiceMax professional with around 9 years of extensive experience across Salesforce implementations in diverse industry segments, a productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ARCHITECH

HCL TECH
Bangalore
09.2024 - Current
  • Currently working as a Salesforce ServiceMax architect at HCL Tech.
  • Meeting with the product owner and business process expert to gather requirements.
  • Designing the solution to new requirements, writing solution indicators to requirements, and distributing features/user stories to each team member.
  • Guiding the team on the development activities and picking some requirements for development.
  • Involved in the release plan and deployment activities to higher environments.
  • Monitoring daily issue tickets raised by end users and tracing the tickets to team members.
  • Picking some high-priority tickets to my queue and working on providing the solution within the SLA.

Tech Lead

3M SOLVENTUM
Bangalore
10.2022 - 09.2024
  • Engaged with customers to better understand needs and deliver excellent products.
  • Implemented effective technical solutions, growing business capabilities in line with company targets.
  • Responded to customer concerns quickly and effectively, minimizing service disruptions.
  • Efficient use of methodologies such as Agile (extreme programming and test-driven development), including Scrum.
  • Work under the CI/CD.. The CI/CD facilitates an effective process for getting products to market faster than ever before, continuously delivering code into production, and ensuring an ongoing flow of new features and bug fixes via the most efficient delivery method.

Advisory Consultant

IBM
Bangalore
02.2021 - 10.2022
  • Client: Bio-rad USA
  • Led technical teams, navigating complex challenges using Apex, LWC, Platform events, and REST API integration for project success.
  • Maintained rigorous deployment checklists, ensuring quality via exhaustive code review sessions.
  • Spearheaded impactful enhancements on a mature Salesforce org, managing complex configurations.
  • Successfully deployed critical components, ensuring seamless integration and project continuity using tools like Flosum, Changeset and Workbench
  • Developed comprehensive Salesforce solutions for Service Cloud using Servicemax managed package.

Technical Specialist

Bit Order Technologies
Bangalore
01.2020 - 02.2021
  • Clients: Johnson & Johnson, Stryker and Johnson Controls
  • Proficiently implemented complex Visualforce pages, and Apex logic contributing significantly to system enhancements and data migration initiatives. Utilized test classes rigorously to validate functionalities and maintain high code coverage, ensuring robust and reliable implementations
  • Implementation of ServiceMax functionality for new requirements using Service flow manager, wizard, output documents, and Mobile configurations.

Programmer Analyst

Cognizant Technology Solutions
Bangalore
02.2018 - 02.2020
  • Clients: Philips
  • The Project titled “Request to Resolution” (Req2Res), Capabilities enabling our services to process centers, parts, knowledge, and Scheduling
  • Requirements gathering and preparing the technical requirement document
  • Implementation of SMax functionality using Service flow manager, wizard, output documents, and Mobile configurations.
  • Involved in fixing the development support issues

Engineer - Software

SLK software
Bangalore
11.2015 - 02.2018
  • The Project titled “Commercial Loan Approval System” is designed for the employees of M & T Bank
  • CLAS is a loan approval system
  • It is used by M&T Bank employees to approve the loan
  • Involved in planning, requirement analysis
  • Developing requirements based on customer needs
  • Developed Stored Procedures, functions, views and extracts SQL Server
  • Expert in Coding and debugging an application using the debugging tools provided by the Visual Studio.Net Deployment to Production environment
  • Effective in working independently and collaboratively in teams.

Education

Bachelur of Engineering - Information Science

KLE IT
Hubli
2015

Skills

  • Salesforce Clouds: Forcecom platform, Sales Cloud, Service Cloud
  • Development: Apex, Async Apex, Lightning (LWC), SOQL/SOSL, Visualforce (VF), Flows
  • ServiceMax: ServiceFlow Manager, ServiceBoard, Mobile Configuration
  • Integration: REST API, SOAP API, Named Credentials, Connected Apps, and Auth Providers

Certification

  • Salesforce Certified Associate
  • Salesforce Certified Administrator
  • Salesforce Platform Developer I (PD1)
  • Salesforce Platform App Builder
  • ServiceMax Certified Administrator

Websites

Timeline

ARCHITECH

HCL TECH
09.2024 - Current

Tech Lead

3M SOLVENTUM
10.2022 - 09.2024

Advisory Consultant

IBM
02.2021 - 10.2022

Technical Specialist

Bit Order Technologies
01.2020 - 02.2021

Programmer Analyst

Cognizant Technology Solutions
02.2018 - 02.2020

Engineer - Software

SLK software
11.2015 - 02.2018

Bachelur of Engineering - Information Science

KLE IT

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Santosh Kyatanavar