Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Santosh Manapragada

Santosh Manapragada

Summary

Experienced Director of Technology with over 18 years of expertise in Digital Transformation. Proven track record in designing scalable software architectures and leading high-impact engineering teams. Ability to drive open-source solutions across global markets.

Overview

19
19
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Software Engineering Line Manager

Amdocs Development Center India LLP
06.2023 - Current
  • Manage a team of 200 employees, ensuring efficient workflow and high productivity
  • Conduct performance reviews and provide mentorship to team members
  • Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
  • Collaborate with other departments to align software development with organizational goals
  • Focal for all Presales activities using open-source solutions for Asia Pacific and Europe regions
  • Played key role in closing deals worth $5.5 million
  • Increased unit strength by recruiting additional 60 members (Regular and Contractors) to meet the demand at India
  • Started Unit at Manila Center with 3 - year plan to grow up to 60 members to cater Asia Pacific needs
  • Adapted quickly to changing industry trends, proactively identifying challenges, opportunities, and solutions for maintaining business success.

Software Architect

Amdocs Development Center India LLP
07.2015 - 05.2023
  • Designed microservices for Amdocs C1 product suite
  • Designed and developed 'JSON over RPC' framework to dynamically convert EJB's and expose as HTTP Services
  • Accomplished successful digital & cloud transformations for various telecom service providers
  • Mentored junior developers and Experts on best practices in software architecture design and coding techniques, fostering a culture of continuous learning and growth within the team.
  • Conducted regular performance evaluations of existing systems for potential improvements or upgrades based on emerging trends or changing business needs.
  • Implemented comprehensive security measures to protect sensitive data from unauthorized access, maintaining strict compliance with industry regulations.
  • Developed robust and scalable software architectures, resulting in reduced maintenance costs and improved system stability.
  • Established a culture of continuous improvement within the organization by promoting best practices in software development and encouraging innovation at all levels.
  • Provided technical expertise during sales presentations and client meetings, helping secure new business opportunities by showcasing the value of our software solutions.

Software Engineering Specialist

Amdocs Development Center India LLP
07.2012 - 06.2015
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Implemented Shared Library concept to deploy Amdocs CRM application in both Weblogic and Websphere application servers
  • Managed team of 7 members of team to design and develop E2E missing product features in MPS layer for Amdocs CRM, Ordering applications
  • Lead task force/forum of Specialist forum to share knowledge and to identify and train next generation specialists.
  • Continuously improved software architecture through regular refactoring efforts and design reviews.
  • Provided technical guidance and mentorship, fostering a collaborative work environment among team members.
  • Developed user-friendly applications for increased client satisfaction and retention.
  • Created proofs of concept for innovative new solutions.

Amdocs CRM Consultant

Amdocs Development Center India LLP
01.2020 - 06.2012
  • Smart RBA utility was designed and developed using ASCF capabilities which saves 600+ Person Days to implement RBA of Smart Client
  • Designed and developed Trouble Ticket SLA management module.
  • Reduced response times to customer inquiries by designing and implementing effective workflows within the CRM system.
  • Contributed to the development of a knowledge-sharing culture within the organization by mentoring new team members and facilitating training sessions on CRM best practices.

Amdocs Clarify Consultant

Hewlett Packard
09.2008 - 12.2009
  • Worked as consultant at HP Malaysia, where I was majorly involved in implementing Amdocs CRM 7.1 for Celcom
  • Acted as team leader by leading a small team of 4
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

Software Engineer (Deputy Manager)

Reliance Tech Services
07.2006 - 09.2008


  • Involved in development of Web based Retailer application (iCare) using Struts on top of Amdocs CRM for Reliance Communications
  • Involved in development of CRM application for Flag Communications
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.

Education

Diploma in Business Administration - Business Administration

Symbiosis Center For Corporate Education
Pune, India
08.2015 - 09.2017

Bachelor in Technology - Computer Science

PRRM Engineering College
Hyderabad, India
08.2002 - 06.2007

Skills

Java

undefined

Certification

PRINCE2 Foundation Certificate in Project Management

Timeline

Software Engineering Line Manager

Amdocs Development Center India LLP
06.2023 - Current

Amdocs CRM Consultant

Amdocs Development Center India LLP
01.2020 - 06.2012

PRINCE2 Foundation Certificate in Project Management

09-2018

PRINCE2 Practitioner Certificate in Project Management

09-2018

Diploma in Business Administration - Business Administration

Symbiosis Center For Corporate Education
08.2015 - 09.2017

Software Architect

Amdocs Development Center India LLP
07.2015 - 05.2023

Software Engineering Specialist

Amdocs Development Center India LLP
07.2012 - 06.2015

Amdocs Clarify Consultant

Hewlett Packard
09.2008 - 12.2009

Software Engineer (Deputy Manager)

Reliance Tech Services
07.2006 - 09.2008

Bachelor in Technology - Computer Science

PRRM Engineering College
08.2002 - 06.2007

Similar Profiles

CREATE PROFILE
Santosh Manapragada