Santosh Pareek

A commerce graduate from Calcutta University with around 14 years’ experience in various facets of the Operations/ Quality Assurance and Internal Control Function involving Planning/ Execution, Verification/ Compliance & Report/ Recommendation as well as Business process reviews. Currently, associated with HSBC Oman S.A.O.G. as Country Lead Business Risk & Control Management for Business Services, Oman on local employment terms. Adept at directing complete review planning and management activities, ensuring completion of CCO reviews within time and cost budget. Proficiency in effectuating innovative systems & procedures; possess excellent relationship management and communication skills coupled with analytical abilities.

• Improve the customer experience by delivering service excellence to the customers across GSD with an objective to of managing risk end-to-end for the business processes through collaborative review engagements with line of business CCO teams
• Leading BS's interface with the risk stakeholders in Country/ Businesses, Country/ Functions and HOST;
• Support in executing the Group Operations Risk Management Framework (ORMF) strategy for Country/ Business Services (BS) in line with HOST and Group Operations Risk steer.
• Create a culture of risk awareness through successful implementation of 3 LOD model across areas;
• To build and maintain appropriate relationships with 2nd and 3rd Lines of Defense.
• To ensure that risk and control management is well governed supporting local management in timely escalation and identification of emerging risks and proactively manage through the framework.
• Share best practices identified during reviews and recommend standardization through review reports;
• Support the implementation of the Operational Risk Transformation Programme outcomes.
• Continue to implement a standard risk and control governance meeting pack for Global Operations Risk and Control Governance Meetings (i.e. Global, Region, Local and Business Service).

• A key member of the Oman HOST Risk Management forums
• Risk Lead for Service Improvement Plan in Oman for HOST during 2014 to implement the gaps which were identified post the merger.
• Implemented a methodology for the inclusion and in-depth review of High and Medium risks identified from the Risk Calculator and available Operational Loss data.
• Steered the monitor visit for Operations and conducted several activities from Awareness, preparedness and facing the monitor interview providing end to end view on the Operations control and oversight on GSC activities. Monitors complimented the explanation provided.
• Led Operations review in multiple locations like SABB and HSBC Lebanon which were appreciated by the Management team for the efforts and the issues identified during the review.
• Single point of contact for HBON on all HBUS Affiliates submission and reconciliation exercise delegated by HBON COO.
• Led Operations team in Oman as Office in Charge during Head of Ops absence.
• Led the Ops CRAO team as OIC during his absence for MENA during 2016.
• Led and participated in a Payments Centre of Excellence project tasked aimed at improving quality and maximizing resource utilization;
• Planned and led a project to design an electronic self audit tool that was rolled out for local management in the Group Service Centres (GSCs) spread across 6 countries;
• Planned and managed the implementation of Systems Audits for Global Resourcing. Created and documented procedures for the same;
• The Systems Audit initiative has enhanced the level of awareness amongst staff regarding system related controls and helped in the detection and clean-up of many redundant user ids;
• Planned, led, and conducted an internal control reviews of the specialist Information Technology Operations function in Global Resourcing;
• Contributed to the creation of Control Kits/ audit databases for management teams to provide guidance on control related issues.

• Analyse all Operational Losses/ Near Miss incidents and share the results of the same as a best practice across similar departments/ processes.
• Evaluate available Operational Loss data and RCA results to identify hot spots. Prioritise and include a review of the same during scheduled audits.
• Carry out effective risk assessments during reviews and ensure that findings and recommendations have been discussed with GSC Management and their agreement sought before including the same in review reports;
• As part of the review methodology, review, and study opportunities to reengineer processes to maximize process quality and efficiencies. Participate in special projects where required;
• To implement the specific Risk & Control Framework (R&CF) including control monitoring plans within the Country/ in collaboration with other HOST CCO teams.
• Responsible for the execution of BS annual control monitoring s plans by delivering a Country/ view of what the CCO function can deliver in line with risk issues identified through RCA and other trigger events
• Ensure Risk Acceptance Process adherence to FIM policy with the appropriate business sponsorship.
• Ensure the number of Operations risk forums is aligned to Blueprint and Governance model.
• Provide inputs and assist in managing the Operational Risk Framework for Global Resourcing that includes Risk Assessments/ Brain Storming exercises, collating Operational Loss MI, providing monthly MI to Senior Management and the administration of the Group’s on-line Operational Risk database (ORION);
• Manage Internal/External Audits and Regulatory visits.
• Conduct Risk committee meetings to highlight the keys risks for the sites and recommend mitigating controls;
• Escalate Risk incidents issues as per the procedures and where required work closely with Operation teams towards closure.
• Ensure accurate and routine reporting and analysis for losses, and detect underlying trends to Limit Operational Losses to be within Risk Appetite including undertaking trigger-based reviews for high impact incidents.
• Ensure that control discipline is maintained through the timely implementation of internal and external audit recommendations together with issues raised by external regulators;
• Review procedural manuals/ standard operating procedures/ migration documents issued and provide inputs on risk/ control related issues to management.