Santosh Patil
Technical Architect - M365
Pune
Summary
Microsoft 365 Technical Architect with over 15 years of experience in designing, implementing, and optimizing enterprise cloud solutions. Specializes in the Microsoft 365 suite, including Exchange Online, SharePoint, Teams, MS Intune, Security & Compliance, as well as AI tools like M365 Copilot and Azure services such as Active Directory, Security, and Governance. Proven track record in driving cloud adoption and hybrid integrations while implementing automation and governance strategies that emphasize security, compliance, and business continuity. Skilled in managing migration projects using tools like BitTitan and Quest, automating processes with PowerShell and Power Platform solutions, and utilizing Apple Business Manager for seamless integration. Proficient in supporting collaboration tools like Jira and Confluence.
Overview
16
16
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Technical Architect – Microsoft 365
Blackhawk Networks
12.2022 - Current
- Architect and deploy M365 solutions including Copilot, INTUNE, Teams, OneDrive, Exchange Online, Teams Room, ENTRA (Azure AD), and Microsoft Preview.
- Design and implement hybrid Exchange and SharePoint environments for seamless cloud migration.
- Establish and enforce M365 governance, security, and compliance policies.
- Implement and optimize Microsoft Copilot for M365 to enhance collaboration and productivity.
- Lead performed Tenant-to-Tenant migrations and Meeting Room upgrade projects, ensuring seamless transitions.
- Leverage Copilot in Teams, Outlook, Word, and Excel to streamline communication and content creation.
- Increase Copilot usages with Power Platform (Power Automate & Power Apps) for business process automation.
- Collaborated with clients to determine project specifications and scope.
- Mentored junior team members on best practices and technical skills, fostering a culture of continuous learning and improvement.
- Deploy and manage Azure AD, Conditional Access, MFA, and Identity Protection.
- Implement Azure Security solutions (Sentinel, Defender, Privileged Identity Management).
- Optimize Azure cost management and performance tuning for cloud resources.
- Lead Exchange/SharePoint migrations from on-prem to M365 using native and third-party tools.
- Automate user provisioning and policy enforcement using PowerShell & Graph API.
- Develop Power Automate workflows, PowerApps, and Power BI dashboards for process automation.
- Automate M365/Azure administration tasks using PowerShell scripting.
- Monitor and enhance M365/Azure performance, security, and compliance.
- Work with stakeholders, IT teams, and business units to define cloud strategies.
- Establish governance policies for Microsoft Teams, SharePoint, and OneDrive.
- Provide technical guidance, training, and best practices to administrators and end-users.
- Driving service improvement plans by analyzing organizational requirements and optimizing processes.
Subject Matter Expert (Messaging)
Kyndryl (IBM India Pvt Ltd)
08.2019 - 12.2022
- Part of the Transition & Transformation (T&T) teams, driving multiple T&T projects from assessment to execution.
- Conducted discovery and assessment of customer environments, developed migration plans, and created comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documents.
- Executed projects and delivered solutions within defined timelines and SLAs.
- Managed and maintained a messaging infrastructure supporting 90,000+ mailboxes.
- Led on-prem to Office 365 migrations and hybrid Exchange configurations.
- Migrated mailboxes using BitTitan, Quest, and Microsoft FastTrack tools.
- Implemented Conditional Access policies and Multi-Factor Authentication (MFA) for enhanced security.
- Managed Microsoft Teams governance and call quality improvements to ensure optimal collaboration experiences.
Sr. Consultant
Capgemini India Pvt Ltd
03.2014 - 08.2019
- Administered a hybrid Exchange environment supporting 52,000+ mailboxes for a Netherlands-based chemical company.
- Managed Exchange 2013 Hybrid setup integrated with Office 365, ensuring seamless mail flow and system performance.
- Configured and maintained Symantec Message Gateway and SMTP servers for secure email routing and application mail flow.
- Led email migrations using BitTitan, ensuring minimal downtime and smooth transitions.
- Monitored and resolved Azure AD Connect synchronization errors, performed Azure AD Connect upgrades, and optimized directory synchronization.
- Troubleshot and resolved post-migration issues related to permissions, mail flow policies, and user access management.
- Ensured compliance with email security best practices, data protection policies, and governance standards.
Messaging Administrator
Cognizant Technology Services
07.2011 - 03.2014
- Managed messaging administration for an enterprise environment with 800+ Exchange servers, gaining expertise in Exchange, Active Directory, DNS, and email migrations.
- Led the migration from Exchange 2007 to Exchange 2010, ensuring a seamless transition with minimal downtime.
- Administered and maintained Exchange servers, including Cluster Continuous Replication (CCR), Standby Continuous Replication (SCR), Mail Routing, and Backup Scheduling.
- Provided Level 2 support for email and Instant Messaging (IM) issues, troubleshooting end-user concerns and improving service reliability.
Member of Technical Group (Email Team)
Softenger (I) Pvt. Ltd
02.2010 - 07.2011
- Administered and maintained Exchange Server environments, ensuring optimal performance, health monitoring, and backup management.
- Managed antispam and antivirus solutions on Exchange servers and Mail Exchangers, enhancing email security.
- Monitored and responded to Operations Manager alerts, implementing corrective actions to ensure system stability.
- Performed email administration tasks, including generic email ID creation, mailbox provisioning, group management, and modifications.
- Configured mail forwarding, Send As permissions, and user access rights, ensuring compliance with organizational policies.
- Handled password resets, account modifications, and identity management requests.
- Provided technical support for corporate email infrastructure, assisting users via Helpdesk requests, phone, and email.
- Maintained accurate documentation and submitted daily call reports, Helpdesk reports, and IMSS reports for tracking and auditing.
Education
Bachelor of Arts - Economics
YCMOU University
Sangli, India10-2005
Skills
Microsoft 365 services (Exchange Online, Microsoft Teams, SharePoint and OneDrive, Intune, )
Microsoft Copilot (Power Automate, PowerApps, and Microsoft Graph API)
Azure (Azure Active Directory (Azure AD), AAD Connect, Conditional Access, MFA)
Preview and Defender, AI tool Glean, Atlassian Tools ( Jira and Confluence )
Migrations and Migration Tools ( BitTitan and Quest )
Technical design documentation ( HLD and LLD )
Certification
MS-102: Microsoft 365 Administrator
Work Availability
monday
tuesday
wednesday
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friday
saturday
sunday
morning
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evening
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Timeline
Technical Architect – Microsoft 365
Blackhawk Networks
12.2022 - Current
Subject Matter Expert (Messaging)
Kyndryl (IBM India Pvt Ltd)
08.2019 - 12.2022
Sr. Consultant
Capgemini India Pvt Ltd
03.2014 - 08.2019
Messaging Administrator
Cognizant Technology Services
07.2011 - 03.2014
Member of Technical Group (Email Team)
Softenger (I) Pvt. Ltd
02.2010 - 07.2011
Bachelor of Arts - Economics
YCMOU University