Santosh Patro

Daily Reconciliation of IAR Sales Report
A final reconciliation also be performed before sales report authorization/submission. The final net remittance of the report is the amount ARC will draft to or from your bank account.

• Verify that all documents and voids are correctly listed.
• Verify that all transactions were legitimately issued by agency (to guard against unauthorized ticketing).
• Correct any errors.
• Verify all commission amounts.
• Verify that all refund transactions are accurate and that their values include any penalty information or waiver code (if applicable).
• Verify that all exchange transactions are accurate and that their values include any penalty information or waiver code (if applicable).
• Verify that all residual value MCOs/EMDs are properly linked to their associated exchange transaction as companion exchanges.
• Verify that all other companion exchanges (exchanges that involve more than one new document) have all additional new documents correctly linked.
• Verify any GDS void of a companion exchange transaction has been processed in IAR.
• Verify all IAR modifications and voids are completed prior to the expiration of the transaction’s next business day window date.
• Verify cash and credit totals.
• Verify the net remit amount.

• Check routing, rules and restrictions as per GDS and Airline’s Deal sheet
• Giving instructions to Ticketing,Re-issue & Refund Team for avoid mistakes and errors
• Audit past issued Airline tickets and ADMs (Agency Debit Memos) find out discrepancies with the comparison of Air Lines Fare Contracts and make and send Consolidated Sales Summary Adjustments Request (CSSAR) to the Air Lines
• Commission tracking, Sales agent history and production, Ticket logs, ARC report and IAR reconciliation.
• Issue Identification- Auto-ticketing errors are occurring during the ticket issuance process, where the system is not completing the transaction as expected.
  These errors result in incomplete or incorrect ticket issuance,
• Feedback to Tech Team: System Stability. Ensure that the auto-ticketing system is more robust, minimizing instances where transactions fail midway.
  Error Logging : Implement detailed error logging so agents can better understand why a particular ticket failed to issue automatically.
  Real-time Monitoring: Introduce real-time monitoring tools to quickly identify when errors occur and alert relevant teams for faster resolution.
  Improved Fare Validation: The system should validate fares, tour codes, and conditions properly before proceeding with issuance to prevent ADMs.
  Test Scenarios: Consider adding more test scenarios to cover a variety of fare types (e.g., humanitarian fares, complex reissues) during the QA process to catch errors before deployment.
  
• By addressing these areas, the auto-ticketing process can be improved, reducing errors and manual workload while increasing overall efficiency.
• ADM Review:
  The agency reviews the ADM for accuracy, checking the reason and supporting documents.
  If the ADM is valid, the agency accepts it.
  If there’s a dispute, the agency prepares a justification and submits a dispute to the airline within the allowed timeframe (usually 15-30 days).
• Dispute Process:
  If disputed, the airline reviews the agency’s arguments and either cancels the ADM or rejects the dispute.
  If rejected, the agency is required to pay the ADM within the settlement cycle.
• Decision making data etc…
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Designed Product: B2B & B2C – ( Domestic & International) Europe ( Group & FIT Tour), established Euro rail System, Brit Rail & Swiss Rail Inventory- ( Western Europe Group Tour & East & Central Europe Group Tour) USA & CANADA Broucher Product for 2012 Summer
• Letin American ( FIT Product ) Middle East Broucher – Dubai, Oman, Egypt , Turkey & Sychell African Product- South Africa, Kenyan Safari and Tanzania Siberia Product – Russian , Tashkent , Antarctica Group Tour Far East- Thailand , Malaysia , Singapore, China, Combodia, Vietnam, Japan , Korea, ( FIT Product on City wise) Group Tours: Thailand, Malaysia & Singapore ( With Cruise & without Cruise) Cuise Inventry: Star Cuise- Virgo, Libra & Spice & Royal Caribbean- MSC Cruise Australia & Newzealand – FIT & Group Tours Domestic & Inbound Products Bhakti Yatra, Cultural & Heritage Tour, Weekend Gateway, Rail Product, Beach Specialist, Hill Tour- Honeymooners, MICE organize as per client require Destination Wise- North India: Shimla, Manali, J & K , Masoori- Nainial- Bhimtal, Haridwar Rishikesh, Rajasthan Cultural Product , Corbett & National Park, Vaishno Devi Yatra with Helicaptor South India- Goa , Ooty – Mysore – Kodaiknal, Kerala packages East India – Darjeeling- Kalimpong- Gangtok Broucher Product West India - Mumbai & Pune, Sai Darshan, Gujarat Cultural

• Managing Customer Services Division for travel agent that provide 24/7 E-ticketing support and takes care of all MIS reports to the agents)
• Managing Inbound Reservation Division of Pan Express Travel Inc
• That provides reservation and ticketing support to all travel agents in USA & Canada
• Managing E-Commerce & E-Marketing for Pan Express Travel Inc
• Managing Offsite IT Help Desk for Pan Express travel
• Managing Projects Division for Pan Express Travel Inc
• That acts as a Transition team and is involved in the transition of new in-house or third party projects that Pan Express Travel agents.

• Check routing, rules and restrictions as per CRS and Airline’s Deal sheet
• Giving instructions to Ticketing Team for avoid mistakes and errors
• Audit past issued Airline tickets and ADMs (Agency Debit Memos) find out discrepancies with the comparison of Air Lines Fare Contracts and make and send Consolidated Sales Summary Adjustments Request (CSSAR) to the Air Lines
• Commission tracking, Sales agent history and production, Ticket logs, ARC report and IAR reconciliation
• Client and Vendor history and statements
• Client marketing information and Client travel history
• Commercial client reporting, Fare savings reports, Management analysis, Check issue and register
• Decision making data etc…

• Administrate all ARC/IAR works like preparing and reporting weekly Sales to ARC (Airlines Reporting Corporation) through IAR
• Can work on IAR 1.0 and IAR 2.0 Reconciling the Sales and statements through the Global Ware Accounting system
• Rectifying Errors of Exchange coupons and validating tickets with MCOs
• Making Payments, Refunds and cancellation electronically through IAR (ARC) Audit ADM, ACM, AAD and disputes against the ADM with Airlines
• Provide instruction to new employees working with the financial system and may perform the work of others in the department during their absences
• Calculate monthly commissions for Sales professionals from the QC Report.

Job Title: Airline Customer Service Executive
Key Responsibilities:

• Assisted Air India Frequent Flyer passengers by communicating new promotions, schedule changes, and ticketing details.
• Handled reservations, providing ticketing services, and ensuring passengers were informed of loyalty program benefits.
• Monitored GDS queues to resolve booking issues and handled schedule changes promptly.

Travel Agency Support

• Provided support to travel agencies by assisting with booking creation and managing special service requests.
• Ensured seamless coordination between travel agents and airline reservation systems.
• Resolved booking issues and responded to inquiries related to customer reservations and services in a timely manner.

Diploma in International Airlines & Travel Management , from India International Trade Centre