Santosh Pratap Singh
Summary
A result oriented leader having a core experience in building high value teams along with their training and development. 19+ Years of insightful experience in customer service with exposure to cross functional roles Process Management, Customer Relationship, Operations Management, Data Analysis and Documentation.
Overview
20
20
years of professional experience
Work History
Director Operations - B2B
Bycyshare Technologies PVT. LTD. (ZYPP ELECTRIC)
11.2021 - Current
- Hired a team of 650+ operations executives/managers/ops head so as to uplift the overall scale graph, Currently managing 14000 plus Fleet to cater client's requirements in Delhi/Bangalore/Mumbai/Hyderabad.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Mentored and trained them from basic understanding of business model to deliver output
- Segregated ownership for better clarity on closures through customer lifecycle mapping
- Driven revenue and operations through frequent display of daily performance on different metrics
- Identified key contributors who could further develop their innovative modus operandi at their own levels of operations
- Managed to have business focused on the opportunities typically on the areas which had opportunity of exponential and limitless growth
- Delivered 700X growth in a period of less than 2 years across both 2W & 3W verticals
- Expanded business operations from 4 cities to 8 cities in Delhi NCR along with Bangalore & Mumbai.
- Assisted in organizing and overseeing assignments to drive operational excellence.
General Manager
Cars24 Services PVT. LTD.
05.2019 - 11.2021
- Managed online business of car booking with having 4 HUBS and team of 120 members including middle level managers
- Launched business in 3 major states in North India - Uttar Pradesh, Uttarakhand & Punjab
- Set revenue goals for growth of Average 12% monthly basis
- Created SOP (Standard Operating Procedures), SLA (Service Level Agreement) & CTQ (Critical to Quality) alignment at lower and middle management levels
- Framed growth plan for associates after assessment of their capabilities, preparing & presenting various weekly, monthly MIS reports pertaining to productivity
- Forecasted Sales and prepared the required assists and manpower to deliver accruing minimal cost
- Lead, mentored & monitored the team performance of to ensure efficiency in process operations and meeting individual as well as group targets
- Identified, qualified, and pursued business opportunities through market surveys and mapping as per targeted plan as well as through lead generation.
Supply Manager
ANI Technologies Private Limited (OLA Cabs)
04.2014 - 05.2019
- Managed northern India leasing operations comprising cities of Delhi NCR, Lucknow, Agra, Varanasi, Kanpur, Allahabad & Dehradun
- Conducted weekly activities at zone level in Delhi NCR to have new commercial driver onboarding through Ola Leasing
- Associated with manpower vendors & institutes providing commercial drivers to maximise growth
- Monitored overall functioning of processes, identified key improvement areas and implemented measures to maximise customer satisfaction
- Executed quarterly and annual appraisals of agents and team leaders.
Senior Executive
Meru Cabs PVT. LTD.
12.2007 - 03.2014
- Managed and monitored a team of 10+ ground team members
- Increased the quantum of DSES and Vendors for better business opportunities
- Prepared a systematic and transparent record of daily cash collection of the business
- Conducted on ground campaigning activities for better lead generation and driver profile shortlisting
- Launched new project of Genie Cabs.
Accounts Executive
Mega Corporation LTD.
10.2004 - 09.2007
- Created and maintained general accounts
- Maintained daily cash records manually
- Maintained and monitored daily driver attendance and timely reporting
- Maintained vehicle log, fuel records and other similar details
- Maintained and reconciled multiple client accounts.
Education
Bachelors of Commerce -
University of Calcutta
Metriculation & Intermediate - undefined
West Bengal Higher Secondary Education Board
Skills
Process Development & Management
Personal Information
- Date of Birth: 01/22/78
- Marital Status: Married
Timeline
Director Operations - B2B
Bycyshare Technologies PVT. LTD. (ZYPP ELECTRIC)
11.2021 - Current
General Manager
Cars24 Services PVT. LTD.
05.2019 - 11.2021
Supply Manager
ANI Technologies Private Limited (OLA Cabs)
04.2014 - 05.2019
Senior Executive
Meru Cabs PVT. LTD.
12.2007 - 03.2014
Accounts Executive
Mega Corporation LTD.
10.2004 - 09.2007
Bachelors of Commerce -
University of Calcutta
Metriculation & Intermediate - undefined
West Bengal Higher Secondary Education Board
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