Santosh Ragelli
Hyderabad
Summary
An investment banking professional with 18 years of experience at Broadridge Financial Solutions in Global operations, Mutual funds processing, and the Reference data teams.
Proven track record in enhancing client experiences and streamlining operations.
Highly inquisitive and focused on learning in personal and professional journey.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
BROADRIDGE FINANCIAL SERVICES
Hyderabad
09.2006 - Current
Associated with International Settlements team, worked for various Client projects such as Glodman Sachs, Apex, State Street, Alliance Bernstien, Nomura, Schwab and Jefferies
Currently managing a team of nine associates working for Jefferies Fixed Income Settlements.
Process Management
- Daily activities are allocated to associates evenly to ensure BAU.
- Monitor high-value trades, buy-in trades, and aged trades to ensure timely settlement.
- Monitor emails categorized under the High Alert category as a priority to ensure timely responses are being sent to CPs on their trade inquiries.
- Monitor partials and payment reviews to ensure they are being sent to the correct CPs.
- Monitor the daily functional checklist to ensure all the activities are being completed as per the SLA deadlines.
- Timely escalations to internal management and the client on any systematic issues, high volumes, staffing, and incidents to ensure BAU.
- Daily and monthly metrics numbers are captured accurately to ensure volumes are under the threshold per contract.
- Daily WSPs are followed to ensure compliance.
- SOPs are updated timely with any additions/deletions and seek approvals from the client as part of our semi-annual audits.
- Keep a close track on cross-training within the team to complete training in the stipulated time to ensure there are sufficient backups to cover the process at all times.
- Responsible for conducting process sample reviews, integrity checks, and controls as a supervisor.
- Responsible for client onboarding and the effective calculation of FTE requirements for the account.
Client Management
- Participate in Daily huddles with Client Client at SOD & EOD to provide update on any High Value trades. Aged trades, Buy-in trades, Aged Breaks etc.
- Maintain robust communication with the client.
- Daily email communication with Client on process coverage and staffing issues.
- Ensure there are no escalations and complaints form client.
supervisor.
Education
PGDBA - Finance & Marketing
Symbiosis International University
01.2009
B.Com -
Osmania University
01.2006
Skills
- Trade processing
- Clearing and settlement of equities and fixed income
- Pre-matching and SD unmatched processing
- Partials, funding
- Reconciliation Expert
- Stock Borrowing/Lending
- DTC vs EC flips and depot transfer processing
- Fails Management
- Buy-In's processing
- Trade exception handling
- Seg reporting
- Process Management
- Client management
- Team management
- Transition Expert
Projects I Exposure
Fixed Income I Diary narratives update, and depot realignments
Fixed Income pre-matching: Diary narratives auto-update in Gloss TE, and auto-capture of depot movements through RPA
Identified possible areas of improvement in the process for RPA automation by providing detailed information on the manual process and the steps to be automated. The process went live successfully
Fixed Income I: Pre-matching Automation, Partials
Provided business requirements on creating Excel macros for Jefferies pre-matching, partials, and risk reports
OWS (Operations Workstation) application I Jefferies client
Actively involved in providing requirements to automate the Fixed Income pre-matching process across entities
Involved in rigorous testing and provided input on various functionalities in OWS applications
Provided training to the team on the OWS application, and ensured the product go-live was successful
Accomplishments
- Received People Advocate award, Quality Star awards for 100% quality
- I was selected for four business transitions to US and UK activities by Broadridge Financial Solutions
- Recognized and rewarded for presenting top ideas for automations, saved 20+ hours for the team on a monthly project, and getting work done in 2 hours instead
- RPA - Automation ideas and implementation, liaising with the RPA team on narration updates on trades and the realignment process
- Proud to be part of Broadridge's initiatives over the last year on transformation, I have been involved in multiple projects driving efficiencies with the Product, RPA, BA teams, and external vendors
Certification
- Certification of NSE - Beginner Module
- Certification of Mutual Funds and Capital Markets
Timeline
Team Manager
BROADRIDGE FINANCIAL SERVICES
09.2006 - Current
PGDBA - Finance & Marketing
Symbiosis International University
B.Com -
Osmania University
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