Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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SANTOSH RAMACHAL YADAV

■ 02, Meghnath Pandey CHL, Shivaji Chowk, Rawalpada, Dahisar East

Summary

Application Support Engineer with 4+ years of experience at insurance domain. End to end Tele calling system Setup with Ozontel and GSM , Campaign management Skilled in monitoring and maintaining Mobile / CRM / Web applications, Experience in SQL server Database in Stored procedure , resource monitoring , backup , SSRS , Power BI Experienced in collaborating with cross-functional teams (Development, QA, Infra, Operations) to ensure smooth application performance and continuous improvement.

Overview

6
6
years of professional experience

Work History

Application Support Engineer

Robinhood Insurance Broker Ltd
04.2021 - Current
  • App Support: Managed & monitored 6 in-house apps; ensured uptime and rapid incident resolution.
  • Telecalling Ops: Supported 80+ users; ran GSM gateways/calling systems; enforced logs, recordings & talk-time updates to DB.
  • SQL Server Admin: Created/restored DBs, users, SPs & views; performed CRUD; executed email/SMS/WhatsApp campaign scripts.
  • Reporting & Automation: Built SSRS reports; automated tasks with Python/SQL; delivered Power BI dashboards.
  • Servers & Infra: Ran daily prod checks (status/disk/health); deployed on IIS (app pools); managed backups (daily diff, 5-day full) & restores; scripted backup workflows.
  • Documentation & Compliance: Produced monthly ISNP reports; maintained SOPs for configs, troubleshooting & recurring fixes.

QA (Quality Assurance)

Chuzone Technology Pvt. Ltd.
05.2019 - 04.2021
  • Provide L2 support for customer and driver queries.
  • Troubleshoot & resolve company panel issues; escalate when required.

Education

B.Sc. IT -

Niranjana Majithia College of Commerce
Mumbai
01.2020

HSC -

Nirmala Memorial Foundation College of Commerce & Science
Mumbai
01.2015

SSC -

Shree Raghubir Madhyamik Vidyalaya
Mumbai
01.2012

Skills

  • Applications/Tools: SSRS, Power BI, GSM Gateway, IIS, MS Office (Excel, PowerPoint, Word)
  • Database: SQL Server (Stored Procedures, Views, CRUD, Backup & Restore)
  • Scripting/Programming: Python, Command-line scripting, C, HTML, PHP
  • Networking: Basic networking knowledge
  • OS & Servers: Windows Server administration, Production server monitoring

Disclaimer

I hereby declare that all information mentioned in the resume is correct to the best of my knowledge and belief.

Timeline

Application Support Engineer

Robinhood Insurance Broker Ltd
04.2021 - Current

QA (Quality Assurance)

Chuzone Technology Pvt. Ltd.
05.2019 - 04.2021

B.Sc. IT -

Niranjana Majithia College of Commerce

HSC -

Nirmala Memorial Foundation College of Commerce & Science

SSC -

Shree Raghubir Madhyamik Vidyalaya

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