SANTOSH RAMACHAL YADAV
■ 02, Meghnath Pandey CHL, Shivaji Chowk, Rawalpada, Dahisar East
Summary
Application Support Engineer with 4+ years of experience at insurance domain. End to end Tele calling system Setup with Ozontel and GSM , Campaign management Skilled in monitoring and maintaining Mobile / CRM / Web applications, Experience in SQL server Database in Stored procedure , resource monitoring , backup , SSRS , Power BI Experienced in collaborating with cross-functional teams (Development, QA, Infra, Operations) to ensure smooth application performance and continuous improvement.
Overview
6
6
years of professional experience
Work History
Application Support Engineer
Robinhood Insurance Broker Ltd
04.2021 - Current
- App Support: Managed & monitored 6 in-house apps; ensured uptime and rapid incident resolution.
- Telecalling Ops: Supported 80+ users; ran GSM gateways/calling systems; enforced logs, recordings & talk-time updates to DB.
- SQL Server Admin: Created/restored DBs, users, SPs & views; performed CRUD; executed email/SMS/WhatsApp campaign scripts.
- Reporting & Automation: Built SSRS reports; automated tasks with Python/SQL; delivered Power BI dashboards.
- Servers & Infra: Ran daily prod checks (status/disk/health); deployed on IIS (app pools); managed backups (daily diff, 5-day full) & restores; scripted backup workflows.
- Documentation & Compliance: Produced monthly ISNP reports; maintained SOPs for configs, troubleshooting & recurring fixes.
QA (Quality Assurance)
Chuzone Technology Pvt. Ltd.
05.2019 - 04.2021
- Provide L2 support for customer and driver queries.
- Troubleshoot & resolve company panel issues; escalate when required.
Education
B.Sc. IT -
Niranjana Majithia College of Commerce
Mumbai01.2020
HSC -
Nirmala Memorial Foundation College of Commerce & Science
Mumbai01.2015
SSC -
Shree Raghubir Madhyamik Vidyalaya
Mumbai01.2012
Skills
- Applications/Tools: SSRS, Power BI, GSM Gateway, IIS, MS Office (Excel, PowerPoint, Word)
- Database: SQL Server (Stored Procedures, Views, CRUD, Backup & Restore)
- Scripting/Programming: Python, Command-line scripting, C, HTML, PHP
- Networking: Basic networking knowledge
- OS & Servers: Windows Server administration, Production server monitoring
Disclaimer
I hereby declare that all information mentioned in the resume is correct to the best of my knowledge and belief.
Timeline
Application Support Engineer
Robinhood Insurance Broker Ltd
04.2021 - Current
QA (Quality Assurance)
Chuzone Technology Pvt. Ltd.
05.2019 - 04.2021
B.Sc. IT -
Niranjana Majithia College of Commerce
HSC -
Nirmala Memorial Foundation College of Commerce & Science
SSC -
Shree Raghubir Madhyamik Vidyalaya