Santosh Ranjan
Patna
Summary
To work in a firm with a professional work-driven environment where I can utilize and apply my knowledge and skills as a fresh graduate to grow while fulfilling organizational goals.
Overview
4
4
years of professional experience
Work History
Regional Project Manager
KSB Communication and Engineers Pvt Ltd
Delhi
06.2022 - Current
- Supervised telecom tower maintenance and dismantling projects across multiple sites in Bihar.
- Coordinated with vendors, technicians, and subcontractors for timely project execution.
- Managed tower decommissioning processes, ensuring proper material handling and disposal.
- Monitored inventory, tools, and equipment to maintain operational efficiency.
Customer Support Executive
Allset Business Solutions
Chennai
01.2022 - 06.2023
- Managed outbound and inbound calls to recover outstanding payments from customers.
- Negotiated payment plans and settlements to ensure timely debt collection.
- Assisted customers in understanding their billing statements and due amounts.
- Achieved and exceeded monthly collection targets while maintaining customer relations.
- Resolved disputes professionally, ensuring customer retention and satisfaction.
Customer Support Executive
Sudharshan Associates
Chennai
05.2021 - 01.2022
- Verified customer details and lead authenticity through calls.
- Ensured accuracy of information before passing leads to the sales team.
- Identified and filtered out duplicate or fraudulent leads to improve efficiency.
Education
B.E - Civil Engineering
Sri Rangapoopathi College of Engineering
Alampoondi01.2017
12th Grade -
S.P. College
Hilsa Nalanda01.2013
10th Grade -
Shri Ram Lakhan Singh Sarvoday High School
Patna01.2009
Skills
- CAD (Computer Aided Design)
- Construction & Serveying
- Confident and determined
- Ability to cope with different situations
- Customer Interaction
Languages
- English
- Hindi
- Tamil
Extracurricular Activities
Executive Member of Event Organizing Committee at Sri Rangapoopathi College of Engineering.
Hobbies and Interests
- Reading novels
- Playing cricket
Projects
A Study on Concrete Properties Replacing Steel Slag as Coarse Aggregate.
Disclaimer
I hereby declare that the above given statements are true to the best of my knowledge and belief.
Areas Of Interest
- Construction field
- Survey field
Personal Information
- Father's Name: Yogendra Chaudhary
- Blood Group: O+
- Date of Birth: 08/23/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
Regional Project Manager
KSB Communication and Engineers Pvt Ltd
06.2022 - Current
Customer Support Executive
Allset Business Solutions
01.2022 - 06.2023
Customer Support Executive
Sudharshan Associates
05.2021 - 01.2022
B.E - Civil Engineering
Sri Rangapoopathi College of Engineering
12th Grade -
S.P. College
10th Grade -
Shri Ram Lakhan Singh Sarvoday High School