SANTOSH SETHIA
Chennai
Summary
Dynamic Tools and DevOps Engineer with a proven track record at Standard Chartered Bank, enhancing network automation efficiency through innovative workflow design and API integration. Skilled in incident management and effective communication, I drive significant improvements in operational performance and team collaboration, ensuring high availability and reduced manual errors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NRE – Tools and DevOps Engineer
Standard Chartered Bank (GBS)
Chennai
04.2020 - Current
- Workflow Design & Deployment: Designed and deployed advanced workflows using NetBrain and AppViewX, leading to a 20% increase in network automation efficiency.
- API Integration: Automated health checks for 500+ network devices using custom APIs, enhancing proactive monitoring and maintenance.
- Data Management: Streamlined unstructured data management using the Elastic platform, improving data analysis capabilities by 40%.
Senior Technical Specialist
Standard Chartered Bank (GBS)
Chennai
04.2017 - 04.2020
- Automation Implementation: Automated 80% of network operations and change tasks, resulting in a 50% reduction in manual errors.
- System Orchestration: Designed and deployed orchestration systems, integrating third-party APIs to enhance network functionality.
- Platform Integration: Integrated third-party APIs, enhancing system interoperability and reducing integration time by 30%.
Technical Specialist
Standard Chartered Bank (GBS)
Chennai
12.2014 - 04.2020
- Incident Management: Resolved complex network and application issues, maintaining high availability and reducing downtime by 20%.
- Network Changes: Implemented network changes and managed WAN connectivity, coordinating effectively with service providers.
- Project Review: Reviewed network engineering project deliverables, ensuring compliance with industry standards and best practices.
Technical Operations Lead (Team Lead)
CSS Corp (Enterprise Support Division)
Chennai
10.2011 - 11.2014
- Team Leadership: Led a team of L2 engineers, resolving escalated cases and maintaining a backlog health rate above 90%.
- Escalation Management: Managed highly escalated cases, achieving a 95% resolution rate and coordinating with engineering teams.
- Process Updates: Updated team on process changes and software releases, ensuring smooth operations and reducing errors by 15%.
Escalation Lead (Escalation Engineer)
CSS Corp (Enterprise Support Division)
Chennai
10.2010 - 10.2011
- Maintenance Supervision: Supervised scheduled maintenance windows, minimizing downtime and ensuring optimal performance.
- Consultation: Provided expert consultation to L1 engineers, resolving critical network outages and improving resolution times by 25%.
Network Engineer (L2)
CSS Corp (Enterprise Support Division)
Chennai
01.2009 - 10.2010
- Complex Issue Resolution: Resolved escalated and complex network issues, providing high-level support and maintaining a 90% customer satisfaction rate.
- Bug Identification: Replicated issues in the lab, identifying and reporting software bugs to the engineering team, reducing bug resolution time by 30%.
Network Engineer (L1)
CSS Corp (Enterprise Support Division)
Chennai
08.2007 - 01.2009
- Technical Support: Assisted in resolving routing, switching, and wireless issues, achieving a 95% first-call resolution rate.
- Issue Analysis: Analyzed logs and identified root causes, escalating unresolved cases to L2, reducing average escalation time by 20%.
Technical Support Engineer (Project – Vonage)
01.2006 - 08.2007
- Customer Support: Provided phone assistance to end customers for resolving VOIP and network issues.
- Ticket Management: Created tickets and followed up with advanced teams to address software-related bugs.
- Escalation Team Collaboration: Collaborated with the escalation team to develop solutions and enhance the knowledge base.
Education
M.Sc. - Computer Science
Liverpool John Moores University
UK12.2022
B.Sc. - Computer Science
Pydah College
Andhra Pradesh, India12.2001
Skills
- Workflow design
- API integration
- System orchestration
- Network troubleshooting
- Incident management
- Root cause analysis
- Effective communication
- Collaboration skills
- Problem solving
- RESTful apis
- Adaptability
- Cybersecurity analysis
- Scripting languages
Major Accomplishments
- Enterprise Network Expansion, Led the growth of the enterprise network from the pilot phase, ensuring zero high severity incidents and achieving 99.99% network uptime.
- Process Improvement, Developed solutions to enhance the knowledge base quality, reducing average resolution time by 30%.
- Training Development, Created a comprehensive new hire training plan, resulting in a 50% reduction in onboarding time.
- Automation, Automated 80% of network operations tasks, reducing manual errors and increasing efficiency.
- Innovation, Streamlined unstructured data management using the Elastic platform, improving data retrieval speed by 40%.
Languages
- English
- Hindi
Personal Information
- Father's Name: Shri Narsingh Sethia
- Nationality: Indian
- Marital Status: Married
Certification
- AWS Certified Advanced Network Speciality
- AWS Certified Solution Architect
- CCNA – Cisco Certified Network Associate
- ENA – Extreme Networks Network Associate (Equivalent to CCNA)
- ENS – Extreme Networks Network Specialist (Equivalent to CCNP)
- ENS – W (Extreme Networks Specialist – Wireless)
- ITIL V3 Foundation
Timeline
NRE – Tools and DevOps Engineer
Standard Chartered Bank (GBS)
04.2020 - Current
Senior Technical Specialist
Standard Chartered Bank (GBS)
04.2017 - 04.2020
Technical Specialist
Standard Chartered Bank (GBS)
12.2014 - 04.2020
Technical Operations Lead (Team Lead)
CSS Corp (Enterprise Support Division)
10.2011 - 11.2014
Escalation Lead (Escalation Engineer)
CSS Corp (Enterprise Support Division)
10.2010 - 10.2011
Network Engineer (L2)
CSS Corp (Enterprise Support Division)
01.2009 - 10.2010
Network Engineer (L1)
CSS Corp (Enterprise Support Division)
08.2007 - 01.2009
Technical Support Engineer (Project – Vonage)
01.2006 - 08.2007
M.Sc. - Computer Science
Liverpool John Moores University
B.Sc. - Computer Science
Pydah College
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