Santosh Sharma
Data Analyst
Guwahati
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Data Analyst
Enverus India Private Limited
Bangalore
10.2021 - Current
- Creating Meta data for various clients and partners by utilizing various professional statistical techniques and maintaining large databases to collect and analyze data from the same.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Tested data prediction algorithms based on historical data.
- Evaluated large datasets for quality and accuracy.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Investigation Specialist
Amazon Development Centre India PVT LTD
Bangalore
11.2019 - 06.2021
- Data Analysis & Conducting investigations into allegations of organized fraud or abuse on and off Amazon website.
- Investigate suspicious orders, selling and buying behavior that could pose a risk to Amazon customers.
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
- Consistently achieve/exceed weekly Targets and quality standards for investigations.
- Deemed focus towards improving customer experience and contribute towards seller product team goals.
- Participate in ad-hoc projects/assignments as necessary
Consultant
Uber India Systems PVT LTD
Guwahati
08.2018 - 09.2019
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Onboarded and managed new client accounts to boost retention rates.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Collected, arranged, and input information into database system.
Technical Support Specialist II
Convergys India Services PVT LTD
Gurugram
09.2017 - 08.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responsible to maintain high-resolution rate and customer satisfaction.
Education
BCA - Computer And Information Sciences
Gauhati University
Guwahati 06.2013 - 06.2016
Skills
SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Data Analyst
Enverus India Private Limited
10.2021 - Current
Investigation Specialist
Amazon Development Centre India PVT LTD
11.2019 - 06.2021
Consultant
Uber India Systems PVT LTD
08.2018 - 09.2019
Technical Support Specialist II
Convergys India Services PVT LTD
09.2017 - 08.2018
BCA - Computer And Information Sciences
Gauhati University
06.2013 - 06.2016
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