Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANTOSH SHARMA

Guwahati

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

8
8
years of professional experience

Work History

Ticket Agent

TRAVELOGY
GUWAHATI
02.2020 - 08.2025
  • Performed cashier duties such as handling payments by credit cards, checks or cash.
  • Assisted customers with ticket purchases and travel inquiries.
  • Collaborated with team members to improve customer service standards.

Cashier

LANTERNS LOUNGE AND RESTAURENT
ADILIYA
10.2017 - 10.2018
  • Processed customer transactions efficiently at Lanterns Lounge and Restaurant.
  • Maintained accurate cash register and balanced cash drawers daily.
  • Assisted customers with menu selections and answered questions.
  • Handled customer complaints and provided effective solutions promptly.
  • Collaborated with team members to ensure smooth service during busy hours.
  • Organized and restocked merchandise to enhance the customer experience.
  • Provided excellent customer service to foster a welcoming atmosphere at the restaurant.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

HIGHER SECONDARY - Commerce

S R ACADEMY
GUWAHATI

Skills

  • Sales support
  • Customer Service-oriented
  • Data entry
  • [Software] system proficiency
  • Order and payment processing
  • POS systems
  • Cash handling experience
  • Communication skills
  • Multitasking
  • Cash handling
  • Mathematical calculations

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Nepali
Intermediate (B1)
B1

Timeline

Ticket Agent

TRAVELOGY
02.2020 - 08.2025

Cashier

LANTERNS LOUNGE AND RESTAURENT
10.2017 - 10.2018

HIGHER SECONDARY - Commerce

S R ACADEMY

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SANTOSH SHARMA