Santosh Shavi
Virar
Summary
Highly motivated professional seeking a challenging and collaborative work environment that fosters growth, innovation, and excellence. Eager to apply my skills, knowledge, and experience to drive impact, learn from others, and advance my career
Overview
10
10
years of professional experience
Work History
Logistics Manager
Nushu Healthcare Pvt Ltd (Nushu)
11.2023 - Current
- Coordinated and optimized logistics operations, ensuring timely and cost-effective delivery of products.
- Managed transportation, warehousing, and inventory management processes.
- Prepared and presented comprehensive sales reports, providing insights into market trends and sales performance.
- Ensured accuracy and integrity of financial records through meticulous accounts reconciliation.
- Identified and resolved discrepancies, ensuring compliance with accounting standards.
- Successfully managed and optimized inventory levels using Easy Ecom software.
- Implemented efficient inventory control processes, minimizing stockouts and overstocking.
- Maintained and managed multiple marketplace accounts, ensuring seamless product listing and sales.
Sr MIS Executive
Sellpro Commerce Private Limited (Ministry of nuts)
12.2022 - 11.2023
- Ensured accuracy and timely payment of logistics invoices through meticulous reconciliation.
- Resolved discrepancies, identified cost-saving opportunities, and optimized logistics expenses.
- Successfully maintained and optimized Shopify workflows, ensuring seamless order fulfillment and inventory management.
- Implemented automated processes, improving efficiency and reducing manual errors.
- Effectively managed and maintained Easy Ecom accounts, ensuring accurate inventory, order, and shipping data.
- Monitored account performance, resolved issues, and optimized settings for improved efficiency.
- Created and maintained informative dashboards (Monthly/Weekly/Daily) to track key performance indicators.
- Provided data-driven insights, enabling informed decision-making and process improvements.
- Prepared comprehensive sales reports, analyzing trends, and identifying opportunities for growth.
- Presented actionable insights, enabling data-driven decisions to drive sales and revenue growth.
MIS Executive
Teleperformance (Onfido)
06.2022 - 12.2022
- Ensured seamless document verification process by aligning advisors in designated queues.
- Optimized workflow efficiency, reducing processing time and enhancing customer satisfaction.
- Coordinated with advisors to verify documents uploaded by customers, maintaining accuracy and compliance.
- Designed and developed informative dashboards (Monthly/Weekly/Daily) to track key performance indicators (KPIs) for advisor performance.
- Analyzed data to identify trends, opportunities, and areas for improvement.
- Presented actionable insights to enhance advisor productivity, meet client targets, and drive business growth.
Real Time Adherence Executive
Teleperformance (Onfido)
06.2021 - 05.2022
- Ensured seamless document verification process by aligning advisors in designated queues.
- Optimized workflow efficiency, reducing processing time and enhancing customer satisfaction.
- Coordinated with advisors to verify documents uploaded by customers, maintaining accuracy and compliance.
- Designed and developed informative dashboards (Monthly/Weekly/Daily) to track key performance indicators (KPIs) for advisor performance.
- Analyzed data to identify trends, opportunities, and areas for improvement.
- Presented actionable insights to enhance advisor productivity, meet client targets, and drive business growth.
Accounts Executive
Indtex Solutions Pvt Ltd (Home and away holidays)
12.2017 - 06.2021
- Prepared and maintained accurate refund files on a daily basis, ensuring timely processing and compliance.
- Coordinated with finance teams to resolve refund discrepancies and improve efficiency.
- Designed and developed informative dashboards and reports to track key performance indicators (KPIs) and business metrics.
- Analyzed data to identify trends, opportunities, and areas for improvement.
- Generated accurate and timely invoices for clients, ensuring seamless billing and revenue recognition.
- Managed invoicing processes, resolving client queries and discrepancies.
- Reconciled supplier statements, ensuring accuracy and compliance with financial records.
- Identified and resolved discrepancies, optimizing supplier relationships.
- Registered new corporate clients on the company website, ensuring smooth onboarding and account setup.
- Coordinated with sales teams to facilitate client relationships.
- Handled customer care cases, resolving queries and concerns in a timely and professional manner.
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Coordinated and managed flight group bookings, ensuring accurate arrangements and documentation.
- Maintained organized records, facilitating smooth booking processes.
Executive
Team Lease Pvt Ltd (Just buy live)
02.2017 - 12.2017
- Designed and developed informative dashboards and MIS reports to track retailer performance and identify areas for improvement.
- Analyzed data to resolve retailer issues, addressing concerns from mail IDs and contact center files.
- Provided data-driven insights to enhance retailer satisfaction and business growth.
- Proactively followed up with retailers to resolve pending issues, ensuring timely closure and satisfaction.
- Addressed retailer concerns, providing effective solutions and enhancing relationships.
- Accurately maintained and reconciled credit and debit notes for retailers, ensuring financial accuracy.
- Managed account discrepancies, resolving issues and ensuring timely settlements.
- Maintained organized records of escalation reports, tracking retailer issues and resolutions.
- Analyzed escalation trends, identifying areas for process improvement.
- Coordinated with brands to facilitate replacements for damaged or DOA (Dead on Arrival) products.
- Ensured timely resolution, enhancing retailer satisfaction and brand relationships.
Executive
Call 2 Connect India Pvt Ltd (Just buy live)
02.2016 - 01.2017
- Designed and developed informative dashboards and MIS reports to track retailer performance and identify areas for improvement.
- Analyzed data to resolve retailer issues, addressing concerns from mail IDs and contact center files.
- Provided data-driven insights to enhance retailer satisfaction and business growth.
- Proactively followed up with retailers to resolve pending issues, ensuring timely closure and satisfaction.
- Addressed retailer concerns, providing effective solutions and enhancing relationships.
- Accurately maintained and reconciled credit and debit notes for retailers, ensuring financial accuracy.
- Managed account discrepancies, resolving issues and ensuring timely settlements.
- Maintained organized records of escalation reports, tracking retailer issues and resolutions.
- Analyzed escalation trends, identifying areas for process improvement.
- Coordinated with brands to facilitate replacements for damaged or DOA (Dead on Arrival) products.
- Ensured timely resolution, enhancing retailer satisfaction and brand relationships.
Customer Support Executive
Tattava Outsourcing Services (Reuters market light)
03.2014 - 02.2016
- Informing customers about the weather, market prices of crops and farm solution, Taking their complaints and forwarding it to concern team.
Education
S.S.C -
Kannada Bhavana Society High School
HSC -
Aakash Junior College Of Science And Commerce
Skills
- Advanced Excel
- Outlook
- Operation Management
- Easy Ecom
- Shopify Flow
- Logistics Management
- Reconciliations
Languages
- English
- Hindi
- Kannada
Timeline
Logistics Manager
Nushu Healthcare Pvt Ltd (Nushu)
11.2023 - Current
Sr MIS Executive
Sellpro Commerce Private Limited (Ministry of nuts)
12.2022 - 11.2023
MIS Executive
Teleperformance (Onfido)
06.2022 - 12.2022
Real Time Adherence Executive
Teleperformance (Onfido)
06.2021 - 05.2022
Accounts Executive
Indtex Solutions Pvt Ltd (Home and away holidays)
12.2017 - 06.2021
Executive
Team Lease Pvt Ltd (Just buy live)
02.2017 - 12.2017
Executive
Call 2 Connect India Pvt Ltd (Just buy live)
02.2016 - 01.2017
Customer Support Executive
Tattava Outsourcing Services (Reuters market light)
03.2014 - 02.2016
S.S.C -
Kannada Bhavana Society High School
HSC -
Aakash Junior College Of Science And Commerce
Similar Profiles
Amit AroraAmit Arora
Account Manager - Team Leader at Alinea Healthcare PVT LTD (Formerly known as United Healthcare Pvt LTD)Account Manager - Team Leader at Alinea Healthcare PVT LTD (Formerly known as United Healthcare Pvt LTD)
B Hemanth KumarB Hemanth Kumar
Senior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limitedSenior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limited
VISHNUNADAN. PVISHNUNADAN. P
Customer Support Manager at sonos healthcare india pvt ltd GE healthcare PARTNERCustomer Support Manager at sonos healthcare india pvt ltd GE healthcare PARTNER
Rathya BhanuRathya Bhanu
Senior Customer Service Associate at Sutherland Ltd ( FIS Process )Senior Customer Service Associate at Sutherland Ltd ( FIS Process )
Pratik ChhedaPratik Chheda
SENIOR ASSOCIATE at Dasija & CoSENIOR ASSOCIATE at Dasija & Co