Santosh Shukla
Project Manager
Mumbai,MH
Summary
Accomplished Project Manager with 16 years of experience, including over 9 years in Project Management across diverse sectors such as healthcare, finance, and retail. Skilled in project planning, stakeholder engagement, and risk management, with a proven track record in end-to-end project execution. Certified Scrum Master, experienced in leading teams and conducting sprint ceremonies. Successfully presented projects for CMMI certification, managing over 50 projects across 4 products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager – Healthcare & Data Analytics
Creative Information Technology Inc
Mumbai
04.2022 - Current
- Project Manager with 9+ yrs relevant experience and 16+ yrs total experience.
- Expert in Scrum Master, Client Management, Stakeholder Management, Product Delivery, Risk Management, Project Planning, Requirement Elicitation, CMMI activities, Interviews, Resource Management, Support, QA
- Led cross-functional teams to achieve project milestones, ensuring alignment with overall goals.
- Coordinated project schedules and resources to meet established timelines.
- Facilitated stakeholder meetings to gather requirements and feedback.
- Developed project plans using Agile methodologies to enhance project execution.
- Coordinated risk management processes to identify potential issues.
- Trained team members on project management tools and software.
- Communicated regular project updates to executive leadership, enhancing visibility and stakeholder engagement.
- Monitored industry trends to adapt strategies for new projects.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained comprehensive project plans, timelines, and budgets to facilitate project success.
- Built and established strong partnerships with teams, vendors and contractors.
- Tracked project progress to ensure timely delivery of quality deliverables.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Developed cost estimates for diverse projects, enabling informed budget decisions.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Created team objectives and roles with specific goals outlined for each individual.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Assessed project objectives to determine specific resource requirements. by reviewing project objectives and schedules.
Project Development Manager – Child Support System (US Government)
Creative Information Technology Inc
06.2020 - 03.2022
- Led project teams of 20+ consultants to deliver projects on time and within scope, resulting in high client satisfaction over 2+ years.
- Delivered full lifecycle of web-based Child Support intake platform for US government client, ensuring alignment with project goals and stakeholder needs.
- Facilitated Agile ceremonies and backlog refinement to foster collaboration among stakeholders across geographies, enhancing project outcomes.
- Optimized backlog and managed dependencies to increase sprint velocity by 18%.
Project Development Manager – ETL & Analytics
Creative Information Technology Inc
06.2019 - 05.2020
- Led project development initiatives for innovative technology solutions, resulting in improved project outcomes through collaboration.
- Managed timelines and resource allocation for multiple concurrent projects, ensuring timely delivery and effective use of resources.
- Delivered healthcare and childcare analytics platforms, ensuring quality and meeting project timelines to support data-driven decision-making.
- Collaborated with cross-functional teams to define project scope and requirements, aligning efforts with project goals and stakeholder expectations.
Technical Project Manager / QA Manager – Retail ERP & POS
Creative Information Technology Inc
10.2009 - 05.2019
- Led ERP and POS implementations and large-scale rollouts, ensuring QA governance and delivering post-go-live support for seamless operations.
- Led cross-functional teams to execute complex technical projects, ensuring alignment on objectives and deliverables.
- Coordinated project timelines and deliverables with stakeholders and team members, improving project visibility and accountability.
- Implemented project management tools to streamline communication and tracking among teams.
Education
B.Tech / B.E. - TCET
Mumbai University
TCET01.2008
Diploma - BVIT
Mumbai University
BVIT01.2005
Skills
- PMI PMP
- Risk management
- Project estimation
- Project planning
- Project management
- Agile
- Scrum
- Waterfall
- Delivery leadership
- Project scheduling
- Pmo
- Analytical reports
- Mssql database
- Data Warehousing
- Data Analysis Services
- Reporting Services
- Power bi
- CSM
- Stakeholder management
- Resource management
- Project delivery
- Project execution
- Deployment Strategy
- Patient Data System
- Analytics dashboards
- Governance
- Process excellence
- Azure DevOps
- MS Excel and Pivot expertise
- HIPAA healthcare systems
- Data Migration Strategies
- Data Flow Management
- Cloud Infrastructure Management
- SharePoint for document maintenance
- SVN for document maintenance
- Client Support and coordination post live
- Scope of Work Documentation
- Costing & Budgeting
- Cloud environment
- Client management
- Agile practices
- Resource allocation
- Cross-functional collaboration
- Requirement elicitation
- Team leadership
- Effective communication
- Problem solving
- Time management
- Quality assurance
- Change management
- Budget forecasting
- Business analysis
- Strategic planning
- Root-cause analysis
- Planning and scheduling
- Coaching and mentoring
- Project tracking
- Agile methodology
- Project lifecycle
- Data analysis
- Conflict management
- Document management
- Schedule management
Certification
- PMP – Project Management Professional (PMI)
- Certified Scrum Master (CSM)
- MSCIT
- AI for Leads and PMs
Languages
- English
- Hindi
- Marathi
Awards
- Start Performer Awards (Multiple times)
- Received Momentum and certificate for excellence in Retail product go live in US client.
Projects
HealthInsights, Providing service to a leading US Healthcare organization. Providing Web applications for providers and healthcare professional and mobile app, tablet solution for the patient engagement. Responsibilities on Risk management, vendor management and client management. Handling 30+ members team includes developers, testers, Business analysts and support team. Child Care Support System, Web based Family Portal and main application to manage the cases and support to family from Case Initiation, Locate NCP, Establish Paternity, Support Order, Enforcement and Financial support. Analytics and reporting capability for data analysis. DataInsights, Analytical Portal for Healthcare, Human Service and Retail. DataInsights is a high-performance enterprise data warehousing, SSAS Cubing and data analytics solution which provides business intelligence and analytics, to improve the operational efficiency, optimize infrastructure investments, and increase the quality of care. Spectrum Retail, Web and Window based and Mobile application for end to end ERP, POS and Payment Integration to manage the retail operations (Food and Beverages, Apparels, Hotels). Managed 100+ Clients for ERP and POS system. PatientBuddy, To manage the patients data and day to activity for patient treatment and support. Timesheet Management System, To manage the Employees attendance, timesheet review and Approval and sent to finance for billing. DataPort, This is the tool to use for ETL process. Move the data from Legacy system to application tables. IntegrationBuddy, This is the tool and use to process the claims files in particular location and third party application use generated approved file for mediclaim processing.
Project Management Experience
9+ Years
Personal Information
- Total Experience: 16+ Years
- Title: Project Manager
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Marathi
Proficient (C2)
C2
Accomplishments
Start Performer Awards (multiple times).
Timeline
Project Manager – Healthcare & Data Analytics
Creative Information Technology Inc
04.2022 - Current
Project Development Manager – Child Support System (US Government)
Creative Information Technology Inc
06.2020 - 03.2022
Project Development Manager – ETL & Analytics
Creative Information Technology Inc
06.2019 - 05.2020
Technical Project Manager / QA Manager – Retail ERP & POS
Creative Information Technology Inc
10.2009 - 05.2019
B.Tech / B.E. - TCET
Mumbai University
Diploma - BVIT
Mumbai University