SANTOSH SINGH ADHIKARI
Indirapuram, Ghaziabad
Summary
To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge and learn new skills everyday. Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success. Accomplished professional with extensive experience in business development and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Loan Processor
i Qor India
Noida
10.2022 - 06.2024
- Served the customers and assisted the store representatives via phone calls on quarries related to the loan application .
- Processed loan documents in a timely manner to meet closing deadlines.
- Verified credit reports for accuracy and completeness prior to loan approval.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Checked detailed reports of all financial transactions associated with each loan application.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Provided technical assistance in resolving complex loan processing issues or problems.
- Reviewed appraisals for accuracy before underwriting loans for approval or denial.
- Assisted junior staff members with any questions they may have had about the loan process or procedures.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Production Leader
Astra Business Service Pvt.Ltd
Noida
04.2022 - 10.2022
- Ensured timely and accurate collection of delinquent accounts by making outbound calls to customers.
- Developed payment plans with customers in order to bring accounts current, while maintaining company policies.
- Negotiated settlements on past due accounts and monitored customer payments on a monthly basis.
- Assisted customers in understanding their debt obligations and provided options for resolving their debts.
- Analyzed financial statements to assist customers in finding ways to resolve their debt issues.
Senior Tech Support Executive
Tech Mahindra
Noida
07.2021 - 03.2022
- Provided technical support to customers via phone, email and remote access tools.
- Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
- Identified, researched and resolved customer issues related to software applications, hardware components and network connectivity.
- Troubleshot complex problems using advanced diagnostic techniques.
- Configured computer systems, installed software applications and performed upgrades according to company standards.
Senior Customer Service Executive
i Energizer
Noida
01.2018 - 09.2020
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
Customer Service Executive
Expert Serve Pvt.Ltd
Gurugram
10.2014 - 05.2015
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Assisted customers in setting up their new smartphones.
- Provided technical support to customers through phone calls, emails .
- Configured settings on customer's devices according to their preferences.
- Assembled and installed communication equipment.
Education
Bachelor of Arts - History
IGNOU
Maidaan Garhi06-2021
12th - Science
NIOS
Noida Sec 6210-2013
10th - School
Kendriya Vidyalaya No - 1
Delhi Cantt03-2010
Skills
- P>Languages Known : English and Hindi
- P>Team Player with a Positive Attitude
- P>Leadership Qualities
- P>Love to take Initiatives and Responsibilities
- Computer proficiency
- Active listening
- Punctuality and reliability
- Multitasking and organization
Certification
Certificate Course in Computer Hardware, Software and basic Networking
Languages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Interests
Cricket and History Books
Timeline
Senior Loan Processor
i Qor India
10.2022 - 06.2024
Senior Production Leader
Astra Business Service Pvt.Ltd
04.2022 - 10.2022
Senior Tech Support Executive
Tech Mahindra
07.2021 - 03.2022
Senior Customer Service Executive
i Energizer
01.2018 - 09.2020
Customer Service Executive
Expert Serve Pvt.Ltd
10.2014 - 05.2015
Bachelor of Arts - History
IGNOU
12th - Science
NIOS
10th - School
Kendriya Vidyalaya No - 1
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